Customer reviews of Freezedried & Co

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Comprador verificado

Rating: 5 out of 5

Published on 05/08/2020 à 11h30

Seriousness and commitment

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Anais D.

Rating: 5 out of 5

Published on 05/08/2020 à 09h24

Nickel shaving

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Charlotte R.

Rating: 5 out of 5

Published on 05/08/2020 à 07h52

Order received quickly with no worries, the little extra trick would be to put a gift for large orders over 100, we made 2 in a few months.

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Response from Freezedried & Co Published on 10/08/2020

Thank you for your loyalty and trust. We regularly offer reduced prices and we provide free postage to a relay point from 70 for delivery in France. We sometimes run special offers, with a gift for a certain amount, but we can't run this kind of operation on a long-term basis, as we're not a manufacturer but a retailer. We'll be launching a loyalty program early next year to coincide with the launch of our new website :) The Lyophilise & Co team

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Lucas T.

Rating: 5 out of 5

Published on 05/08/2020 à 04h41

Perfect Reliability 100% The team listens Ultra fast delivery as requested overnight Great Excellent products

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Henry T.

Rating: 5 out of 5

Published on 05/08/2020 à 04h39

Ultra fast Top products Friendly team 100% reliable

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Pierre T.

Rating: 5 out of 5

Published on 04/08/2020 à 12h59

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Mehdi M.

Rating: 5 out of 5

Published on 04/08/2020 à 09h35

Thank you for your responsiveness, the choice. Don't change a thing.

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Henry S.

Rating: 5 out of 5

Published on 04/08/2020 à 09h22

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Michel M.

Rating: 5 out of 5

Published on 04/08/2020 à 09h16

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Comprador verificado

Rating: 5 out of 5

Published on 03/08/2020 à 17h57

Everything perfect and very fast, highly recommended.

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Comprador verificado

Rating: 3 out of 5

Published on 03/08/2020 à 14h18

They have many very good products that are not available on other specialized sites. The payment on the website did not work because of some system error; I had to pay by bank transfer. I am a vegetarian and by mistake (I guess) they substituted one of the products that on the invoice was fine for a meal with pork....

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Response from Freezedried & Co Published on 07/08/2020

Good morning, we are sorry for the problems encountered. For the payment by bank transfer there was a problem on our spanish website and for the pork we can send you back the missing dish or refund you if you prefer. The problem is solved for online payment by credit card. We apologize for the inconvenience. Oriane from Freeze Dried & Co

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Ava A.

Rating: 5 out of 5

Published on 03/08/2020 à 09h54

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Hugo R.

Rating: 5 out of 5

Published on 03/08/2020 à 09h17

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Michel D.

Rating: 5 out of 5

Published on 03/08/2020 à 06h32

Lots of well-described products, perfect delivery

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James J.

Rating: 5 out of 5

Published on 03/08/2020 à 04h26

Delivery on time, great choice of meals, and quick response on the phone, a pleasure. Thank you to the Lyophilisé&co team.

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Lucie L.

Rating: 5 out of 5

Published on 02/08/2020 à 11h35

The variety offered on the site, the speed of shipping.

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Theo D.

Rating: 5 out of 5

Published on 02/08/2020 à 10h10

Very fast delivery, so you can take your rations with you on the trek!

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Charlotte M.

Rating: 5 out of 5

Published on 02/08/2020 à 09h49

Express delivery Product conforms to order

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Claire R.

Rating: 5 out of 5

Published on 02/08/2020 à 09h40

A wide range of products, a very good website and fast delivery of orders.

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Camille P.

Rating: 5 out of 5

Published on 02/08/2020 à 09h33

Order as described, no problem Thank you

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Hugo M.

Rating: 5 out of 5

Published on 02/08/2020 à 09h26

Great products, great staff, extremely satisfied :-D

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Theo D.

Rating: 5 out of 5

Published on 02/08/2020 à 08h37

Very fast delivery, a team that is extremely responsive to the slightest problem, very much appreciated!

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Laurent R.

Rating: 5 out of 5

Published on 02/08/2020 à 05h28

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Pierre R.

Rating: 5 out of 5

Published on 01/08/2020 à 15h11

Special relationship with the customer who listens to our expectations

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Ethan B.

Rating: 5 out of 5

Published on 01/08/2020 à 10h47

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Nicolas R.

Rating: 3 out of 5

Published on 01/08/2020 à 10h15

Not yet served, to be seen on my next hike.

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Lucie D.

Rating: 1 out of 5

Published on 31/07/2020 à 18h11

the product ordered is awaiting shipment but no one has notified me

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Response from Freezedried & Co Published on 03/08/2020

First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co

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Pierre D.

Rating: 5 out of 5

Published on 31/07/2020 à 12h54

Choice, fast shipping, available and responsive

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Manon R.

Rating: 5 out of 5

Published on 31/07/2020 à 12h45

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Manon T.

Rating: 5 out of 5

Published on 31/07/2020 à 09h33

Plenty of choice, clear and pleasant interface, fast delivery

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Camille L.

Rating: 3 out of 5

Published on 31/07/2020 à 07h41

Best before dates not respected in relation to my order

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Response from Freezedried & Co Published on 03/08/2020

Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co

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Theo R.

Rating: 5 out of 5

Published on 30/07/2020 à 13h15

Speed of shipment. The packaging. The price is a little too high!

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Laurent D.

Rating: 5 out of 5

Published on 30/07/2020 à 10h20

Fast shipping and responsive after-sales service.

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Nicolas L.

Rating: 5 out of 5

Published on 30/07/2020 à 10h18

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Michel B.

Rating: 5 out of 5

Published on 30/07/2020 à 09h18

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Michel D.

Rating: 5 out of 5

Published on 29/07/2020 à 18h02

The speed of delivery The fact that the box was reused The choice of products

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Verified buyer

Rating: 5 out of 5

Published on 29/07/2020 à 17h27

Everything arrived on time.

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Jean R.

Rating: 5 out of 5

Published on 29/07/2020 à 14h40

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Jean P.

Rating: 5 out of 5

Published on 29/07/2020 à 11h28

Very good

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Karim E.

Rating: 5 out of 5

Published on 29/07/2020 à 09h51

serious , order followed , send on time

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