The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Perfect experience with Lyophilise! Just a few problems with Chronopost and the relai colis which refused my parcel due to lack of space. Lyophilise customer service followed up and returned the parcel to a collection point.
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Nicolas M.
Rating: 5 out of 5
Delivery in less than 48 hours, with everything perfectly protected.
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Pierre B.
Rating: 5 out of 5
fast, compliant delivery
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Lucie D.
Rating: 5 out of 5
Fast, top product
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Charlotte M.
Rating: 5 out of 5
Fast order and good products.
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Theo R.
Rating: 5 out of 5
fast, good product and perfect delivery service.
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Antoine T.
Rating: 5 out of 5
Fast and solid delivery. Some boxes had pocs but I don't think this will affect shelf life. Variety of storable foods. Store as useful as it is varied in its products.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions, this can happen during shipping. If the dents are at the seam, please contact us so that we can exchange the products (by e-mail team[at]lyophilise.com or by phone 02 97 87 23 73). On other parts of the box, there's no problem at all. Thanks again for your confidence and have a nice day. The Lyophilise & Co. team
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Sophie B.
Rating: 5 out of 5
Good customer follow-up and ordering process.
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Henry B.
Rating: 5 out of 5
Choice and speed of shipment, stock indicator
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Mehdi R.
Rating: 5 out of 5
Lyophilise is always top-notch! The team is very responsive and the products are perfect!
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Compratore Verificato
Rating: 5 out of 5
Excellent rations and shipping on time.
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Elise M.
Rating: 5 out of 5
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Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
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Antoine M.
Rating: 5 out of 5
Fast and accurate delivery. Very good.
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Comprador Verificado
Rating: 5 out of 5
They have a really efficient customer service. It is one of the best I have found on the internet in general, not only in freeze-dried products. The variety of stock can already be seen on their website which is very wide, but the customer service is really superior. A 10
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Antoine T.
Rating: 5 out of 5
Very good site, easy to use with product reviews, fast delivery.
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Lucas M.
Rating: 5 out of 5
Quality products, perfect delivery.
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Comprador Verificado
Rating: 5 out of 5
High-quality products from various manufacturers
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Guillaume B.
Rating: 5 out of 5
Very smooth website and perfect turnaround. Many thanks
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Michel D.
Rating: 5 out of 5
welcoming site, easy to search. several products not available, but i had a short deadline for the reception. parcel received very quickly and product conforms. only disappointed for the port which is announced free considering the amount of the order, which i did not have. products will be tested on 3 days soon.
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Response from Freezedried & Co
Hello, thank you for your comment. Postage is free for orders over 70 euros for Chrono-relais delivery. Nevertheless, you had chosen a standard Chronopost delivery for a 24h home delivery. Thank you in advance for your understanding. Sincerely yours, the Lyophilise & Co Team
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Jean T.
Rating: 5 out of 5
Fast packaging adapted to contents. Reuse of cartons is good.
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Claire M.
Rating: 5 out of 5
Products as described. Very fast delivery. I appreciated the human touch despite ordering on the internet, like the little smiley face added to the pen of the parcel picker, or the reuse of a previously used box.
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Maria M.
Rating: 5 out of 5
Clear and efficient website, fast delivery
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Hugo D.
Rating: 5 out of 5
Fast shipping. Perfect!
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Theo T.
Rating: 5 out of 5
Very good site navigation, choice, stock information.... Nothing negative
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Theo R.
Rating: 5 out of 5
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William T.
Rating: 5 out of 5
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Mehdi B.
Rating: 5 out of 5
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William S.
Rating: 5 out of 5
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William S.
Rating: 5 out of 5
Personalized service and attention to detail. Professionalism
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Guillaume P.
Rating: 5 out of 5
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Sophie R.
Rating: 5 out of 5
Product quality and service reliability.
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Antoine M.
Rating: 5 out of 5
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Michel R.
Rating: 5 out of 5
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Manon R.
Rating: 5 out of 5
Order processed a day late, but the Lyophilisé team did everything possible with the carrier to ensure a morning delivery. Chronopost delivered in the morning. The parcel was impeccable, as it always is, and the items were in order. Mail-order sites with REAL after-sales service are becoming rare! And Lyophilisé is one of my favorite references! A more than perfect site!
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Antoine B.
Rating: 5 out of 5
following a purchase from 12/03/2020
very good experience.
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Antonio L.
Rating: 5 out of 5
The site is clear, efficient and very relevant in its suggestions. The products on offer are of excellent quality, and the delivery service is top-notch. RAS... Keep up the good work!
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Camille D.
Rating: 5 out of 5
fast shipping, it's great to have several brands to choose from
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Sophie B.
Rating: 5 out of 5
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Sophie D.
Rating: 5 out of 5
Hello, delivery on time, reliable packaging, all that's left is to go hiking and eat the products!
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