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M
Rating: 5 out of 5
All right, then...
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2, 3 and 5 stars
Reset filtersK
Rating: 5 out of 5
All right, then...
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T
Rating: 5 out of 5
Very fast, always as good, always satisfied. Long life to your site
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G
Rating: 5 out of 5
Very fast, always as good, always satisfied. Long life to your site
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V
Rating: 5 out of 5
Good product variety and fast delivery
N
Rating: 5 out of 5
top as usual
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P
Rating: 5 out of 5
top as usual
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P
Rating: 5 out of 5
Choice, fast delivery, Very good
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P
Rating: 5 out of 5
Choice, fast delivery, Very good
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S
Rating: 5 out of 5
Despite an error in the items sent, customer service was top notch. Highly recommended
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J
Rating: 5 out of 5
Despite an error in the items sent, customer service was top notch. Highly recommended
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C
Rating: 5 out of 5
It arrived quickly and everything is correct, it is just as I expected, I will buy more items.
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J
Rating: 5 out of 5
Third order and still perfect.
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C
Rating: 5 out of 5
Third order and still perfect.
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L
Rating: 5 out of 5
top seller fast delivery very serious
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A
Rating: 5 out of 5
top seller fast delivery very serious
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J
Rating: 3 out of 5
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
T
Rating: 3 out of 5
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
S
Rating: 5 out of 5
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
G
Rating: 5 out of 5
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
L
Rating: 5 out of 5
At the top
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G
Rating: 5 out of 5
At the top
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P
Rating: 5 out of 5
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Rating: 5 out of 5
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Rating: 5 out of 5
Fast, careful delivery
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N
Rating: 5 out of 5
Fast, careful delivery
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N
Rating: 5 out of 5
super rapide dommzge pour le relais colis ca rajout des frais
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M
Rating: 5 out of 5
super rapide dommzge pour le relais colis ca rajout des frais
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L
Rating: 5 out of 5
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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G
Rating: 5 out of 5
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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A
Rating: 3 out of 5
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
A
Rating: 3 out of 5
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
C
Rating: 5 out of 5
Incredible involvement of the store in my order. Undoubtedly professionals, they took care to give me all possible solutions. No doubt I will always buy here, they are professionals.
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O
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Top Super fast delivery correct .
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A
Rating: 5 out of 5
Top Super fast delivery correct .
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H
Rating: 5 out of 5
Thank you
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L
Rating: 5 out of 5
Thank you
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M
Rating: 5 out of 5
Perfect
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