Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
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Response from Freezedried & Co
Hello, your parcel was indeed sent on Monday 25/11 (carriers do not collect parcels at weekends) and the parcel was made available on 27/11. However, the relay point didn't flash the parcel and so you didn't receive the information sms. According to the tracking system, you did receive it a few days later. Thank you for your understanding, and sorry for the inconvenience. Have a nice day, Team Lyo
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Maria L.
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
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Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
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Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
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Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas P.
Rating: 3 out of 5
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
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Lucas R.
Rating: 3 out of 5
Product navigation and sorting are not necessarily logical
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Response from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Elise T.
Rating: 2 out of 5
The delivery took longer than advertised and could not be received in time for my trip. I have not yet been able to test the products.
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Response from Freezedried & Co
We sincerely apologize for the delay in delivery. Due to the repercussions of the recent cyber attack (communicated via our networks and by mailing), we have unfortunately experienced some unforeseen delays. We fully understand that this may have disrupted your plans, especially for a trip. We are doing our utmost to resolve these problems and improve our service so that such inconveniences do not recur. We hope that you will have the opportunity to test our products and that you will be satisfied with their quality. If you have any questions or if we can assist you in any way, please do not hesitate to contact us. The Lyo Team
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Maria G.
Rating: 2 out of 5
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We apologize for the delay in delivery, which exceeded our usual lead time. Should you encounter a similar problem in the future, please do not hesitate to contact our customer service team, who will do their utmost to help you find a solution. The Lyo Team ???
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Nicolas R.
Rating: 1 out of 5
too expensive
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Response from Freezedried & Co
Thank you for your feedback. We do our best to offer quality products at reasonable prices. The Lyo Team
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Sophie T.
Rating: 2 out of 5
I did not receive the order because the street number was missing.
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Response from Freezedried & Co
We apologize for the inconvenience. Our team did everything necessary. Please do not hesitate to come back to us if necessary. The Lyo team ???
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Antoine M.
Rating: 2 out of 5
Delivery in 96h instead of 48h as advertised.
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Response from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
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Karim B.
Rating: 3 out of 5
Long delivery times and not necessarily followed up all the time
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
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Antoine T.
Rating: 2 out of 5
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
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Comprador verificado
Rating: 2 out of 5
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
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Response from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
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Michel M.
Rating: 2 out of 5
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
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Response from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
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Guillaume D.
Rating: 3 out of 5
Delayed orders not able to test them before thank you before department
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
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Samir B.
Rating: 1 out of 5
I can't commit to someone I don't know
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Elise M.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Hugo R.
Rating: 2 out of 5
Do not send food products with expired use-by dates. And respond to solicitations due to this problem.
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Camille L.
Rating: 3 out of 5
An article was missing
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
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Theo M.
Rating: 1 out of 5
I still haven't received my order even though I placed it on 12/03/2024.
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Response from Freezedried & Co
We apologize for the delay in your order. An inventory error prevented us from shipping earlier. Your order was shipped yesterday and you should receive it shortly. The Lyo Team ???
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Hugo L.
Rating: 3 out of 5
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
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Response from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
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Carlos F.
Rating: 3 out of 5
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
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Response from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
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Marie D.
Rating: 1 out of 5
Quite simply package not received it makes shit especially for a trek snow where I needed THIS mattress NOT to be cold cordially
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. Please do not hesitate to contact us by email at team[at]lyophilise.com or by phone at +33.2.97.87.23.73 so that we can quickly resolve the problem. Thank you for your understanding. The Lyo team
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Comprador verificado
Rating: 2 out of 5
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
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Response from Freezedried & Co
Sorry for the inconvenience, delivery times in Spain can vary with the festive season. However, we have seen that your order has been delivered the day after your message. Thank you for your understanding. Best regards, the Lio team.
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Laurent R.
Rating: 3 out of 5
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
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Response from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary :) Team Lyo
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Antoine R.
Rating: 1 out of 5
I haven't received anything!
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Response from Freezedried & Co
Hello, Due to an inventory, our shipments have indeed been extended. Your parcel left our warehouse on September 7, but the carrier is having problems delivering your order. My colleagues will be in touch with you to discuss how we can get your parcel to you as soon as possible. We apologize for the inconvenience. Good day to you, the Lyo team
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Comprador verificado
Rating: 3 out of 5
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
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Response from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
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Theo D.
Rating: 2 out of 5
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
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Response from Freezedried & Co
Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.
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Anais M.
Rating: 1 out of 5
I did not receive the parcel!
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Response from Freezedried & Co
Hello, your parcel was delivered to a relay point on Monday 31st July. As you did not collect it, it was returned to our warehouse. My colleagues will contact you to discuss what to do. The Lyo team
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Camille D.
Rating: 3 out of 5
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
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Response from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
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Manon T.
Rating: 3 out of 5
Order reception deadline
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Response from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
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Guillaume M.
Rating: 1 out of 5
I have ordered twice from Lyophilise. Each time I placed an order, the site told me that my product was in stock and ready for immediate delivery. Each time, the product took several weeks to arrive. If you need your product quickly, don't order from Lyophilise.
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Response from Freezedried & Co
We're sorry for the delivery delays you've experienced. Our recent warehouse move has caused some temporary delays. We are actively working to optimize our process to ensure faster and more reliable delivery. Please do not hesitate to contact our customer service department if you experience any delays.
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Comprador verificado
Rating: 1 out of 5
On the web they said that the purchased product would be delivered within five working days. It does not seem to have been so... I have not received it yet and I leave today from ....
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the shipment of orders. We apologize for this. Your order has been shipped. Please feel free to contact us at 02.97.87.23.73 or by email at [email protected] when you place your next order so that we can ship it faster. Have a nice day
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Sophie M.
Rating: 1 out of 5
No need to be in a hurry... We are 28/07/2023 I ordered on 21/07/2023 and since no news. I will no longer order from this site.
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Response from Freezedried & Co
Hello. Due to a peak in activity and the move of our logistics warehouse, we have experienced a delay in the dispatch of parcels. Please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] to resolve the problem. The Lyo team
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Jean D.
Rating: 3 out of 5
wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the dispatch of orders. We apologize for this delay. Please do not hesitate to contact us by e-mail or by phone with your next order if you need your parcel more quickly. The Lyo Team
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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