Customer reviews of Freezedried & Co

Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team

Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team

Hello, your order is available since July 13th at BOUTET SELEXION - 16 ROUTE DE BOUILLON - 6700 - STOCKEM - BE. If you have any problems collecting your order, please contact us directly on 0033 2 97 87 23 73. Thank you very much. The Lyo Team

Hello, thank you very much for your feedback. We apologize for the delayed response due to the public holiday. Since your request, your parcel has been delivered according to the tracking. We hope you are happy with your order. Available if you have any questions

Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team

Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact

Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team

Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team

Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team

Thanks for your comment! Have a nice day ;) The Lyo team

Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team

Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.

Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team

Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team

Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team

Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team

Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73

Thank you for your feedback. It does not say that the charger is included, only the cable. My customer service colleagues have also received your various emails (we are open Monday to Friday) and will get back to you to explain the returns procedures and product information as soon as possible. We wish you a pleasant day. The Lyo Team

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com

Thank you for your feedback. Indeed, my colleagues contacted you but our email was in your spam folder. Your problem has been taken care of this afternoon. We apologize for the inconvenience and thank you for your understanding. The Lyo team

My colleagues will check the status of your parcel and get back to you as soon as possible by e-mail. The Lyo team

Thank you for your opinion. Regarding the shipping cost, you have paid 6,95 for a delivery to a pick up point in Spain, not 14. You can check this information on your invoice that was in your package. We are looking for other solutions to lower the price, however for the moment this is the best price we can propose. Thank you for your understanding, best regards. The Lio Team

Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team

Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team

Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Thank you for your feedback. My colleagues will get back to you to resolve this problem. Kind regards. The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Did something go wrong with your order? Tell us what we can do better :) The Lyo team

Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.

Please do not hesitate to contact us if you have any problems with your order. The Lio Team

Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals :) Have a nice day.

Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team

Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui

Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team

Sorry for the inconvenience. Following our phone conversation, your package was shipped yesterday. One product was missing and will be shipped later. Thank you for your understanding. Best regards, the Lio team

Thank you for your feedback. We apply the sales prices recommended by our supplier. If you have trouble reading the information on capacity, you can go to our very detailed French website. And finally, if you're not happy with your order, you can simply exercise your right of withdrawal within 14 days. Below is a link to further information https://www.lyophilise.fr/page-CMS/droit-de-retractation/ or contact us directly by e-mail team(at)lyophilise.com. The Lyo team

Hello Sir, We're sorry for the inconvenience, there was indeed an error on our part when preparing the order. As the Voyager pasta provençale was not in stock, we preferred to change to a similar recipe from a higher range, so that your parcel would not be delayed. Unfortunately, we inadvertently overlooked the fact that this recipe contained meat. We will contact you by email to propose an exchange solution. Thank you for your understanding. Best regards. Team Lyo

We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

I'm sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The articles arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo

Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.