Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Best before dates not respected in relation to my order
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Response from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
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Lucie T.
Rating: 3 out of 5
hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
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Response from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
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Comprador verificado
Rating: 3 out of 5
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
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Response from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
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Comprador verificado
Rating: 3 out of 5
Quality of food.
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Comprador verificado
Rating: 1 out of 5
Very bad delivery. It's been a week since I placed the order (7 days) and I still haven't received the product. I am going on a trip and I had to buy product in a nearby store because the freeze-dried product had not arrived.
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Response from Freezedried & Co
Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team
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Anais D.
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
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Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
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Michel B.
Rating: 1 out of 5
Deliver parcels to requested locations
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Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
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James S.
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
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Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
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Marie D.
Rating: 2 out of 5
package not received
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Your parcel has been delivered to a different relay point than the one you initially chose. As seen together, we request the return of the package in order to reship it quickly to your address. Thank you in advance for your understanding. Elodie from Team Lyo.
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Hugo M.
Rating: 3 out of 5
The choice
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Guillaume P.
Rating: 1 out of 5
Order not received, no reply to my email
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Response from Freezedried & Co
Your parcel was dispatched on the 3rd, but we've just been informed that the post office is experiencing some problems with its platform. The Post Office technician is due to get back to us this morning with more information about the parcels concerned. We will do our best to come back to you with clear information and solutions. Thank you for your understanding. The Lyophilise & Co. team
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Manon D.
Rating: 3 out of 5
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
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Response from Freezedried & Co
Hello, thank you for your comment. Your order contained out-of-stock products, clearly indicated on our site, which explains the delay. Concerning the shipping costs, following your call, we have opted for express delivery and will cover the difference in cost. As far as discounts are concerned, we offer discounted products in the "Promotions" section of our site. If you need any advice or assistance with your next order, please do not hesitate to contact us. We thank you for your confidence :)
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Antoine M.
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
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Hugo D.
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team
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Charlotte T.
Rating: 1 out of 5
SCAM!
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Response from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
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Guillaume P.
Rating: 1 out of 5
Hello, I will reply when I receive my order. Sincerely
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Response from Freezedried & Co
Hello Sir, as indicated on our website at the time of your order, the products missing to complete your order will be available mid-May due to sudden high demand. We will keep you informed as soon as possible of the expected delivery date. Thank you in advance for your understanding. Elodie from Team Lyo
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Antoine M.
Rating: 1 out of 5
No confirmation when placing an order. No reply to emails
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Response from Freezedried & Co
An automatic e-mail is sent each time an order is validated.Concerning yours, unfortunately we had a stock error on one of the products, so the parcel could not be dispatched.Having contacted you, it turns out that our e-mail was in your spam folder, according to your return e-mail. Your parcel will be dispatched as soon as we receive your strawberries. Your parcel will be dispatched as soon as we receive your strawberries.sorry for the delay, thank you for your understanding.
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Jean D.
Rating: 1 out of 5
Order not received. Unable to comment
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Response from Freezedried & Co
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
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Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
Null
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
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Manon R.
Rating: 3 out of 5
following a purchase from 17/02/2020
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
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Response from Freezedried & Co
Hello, your parcel was not delivered to the original relay point. We apologize for the inconvenience. We will contact our carrier and reimburse the shipping costs (4.95 euros) to your card. Thank you for your understanding. Elodie from Team Lyo.
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Anais T.
Rating: 3 out of 5
following a purchase from 11/02/2020
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, indeed it is not normal, we will pass on the information to our carrier. As a result, we will refund the shipping costs. Thank you in advance for your understanding. Sébastien from the Lyo team
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Theo M.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
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Camille T.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
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Antonio G.
Rating: 3 out of 5
following a purchase from 09/01/2020
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
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Response from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It is indeed confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
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Camille R.
Rating: 3 out of 5
following a purchase from 09/01/2020
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
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Response from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It's confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
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Manon R.
Rating: 3 out of 5
following a purchase from 18/12/2019
The relay point refused the parcel and I had to travel 12 km to get it back.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
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Miguel M.
Rating: 3 out of 5
following a purchase from 18/12/2019
The relay point refused the parcel and I had to travel 12 km to get it back.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
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Nicolas M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Claire M.
Rating: 3 out of 5
following a purchase from 09/12/2019
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
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Response from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
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Antoine D.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
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Antonio R.
Rating: 3 out of 5
following a purchase from 09/11/2019
Too big
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Response from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
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Manon R.
Rating: 3 out of 5
following a purchase from 01/11/2019
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
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Response from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
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Lucas D.
Rating: 3 out of 5
following a purchase from 01/11/2019
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
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Response from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
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Charlotte R.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
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Pierre D.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
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Hugo M.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Lucas R.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Lucas L.
Rating: 3 out of 5
following a purchase from 18/09/2019
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
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