Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
All that's left now is to test the products. I hope I've chosen well ;-)
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Response from Freezedried & Co
Thank you for your comment! Have a nice day? The Lyo Team ???
J
Jean M.
Rating: 5 out of 5
Serviço de topo. Extensa lista de produtos para todo o tipo de aventura/sobrevivência Aconselho vivamente.
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Response from Freezedried & Co
Obrigado pela vossa opinião. A equipa Lyo :)
C
Charlotte L.
Rating: 5 out of 5
Deadlines met, team attentive and very pleasant contact. I will order again without hesitation.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
C
Comprador verificado
Rating: 1 out of 5
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Response from Freezedried & Co
Hello, if you have had any problems with your package or if you are not satisfied with our service, please feel free to contact us at +33297872373 or by email at [email protected].
H
Hugo L.
Rating: 2 out of 5
Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
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Response from Freezedried & Co
Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day
C
Camille R.
Rating: 5 out of 5
Very competitive prices, fast delivery, very good communication. Well done website.
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Response from Freezedried & Co
Thank you for your comprehensive review and feedback! The Lyo team wishes you a good day :)
L
Lucia G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Lucia G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucia G.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Comprador verificado
Rating: 5 out of 5
Great service.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Nicolas R.
Rating: 5 out of 5
2 purchasing experiences with them, the first in May which went perfectly: shipped 48 hours after purchase. The 2nd in July, right in the middle of their move. Although it wasn't shipped in 48 hours, after contacting their sales department, they were able to arrange for my order to arrive in time for my hike.
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Response from Freezedried & Co
Thank you very much for your feedback. We're delighted to be able to slip into your backpack for your hikes! The Lyo team
J
Jean L.
Rating: 5 out of 5
The shipment was very fast. The packaging in a second life box is a very good idea. Thank you
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Response from Freezedried & Co
The Lyo team thanks you for taking the time to leave this review ;) Thank you for your confidence!
T
Theo D.
Rating: 5 out of 5
Very good quality small multi-purpose shovel. Really pleased with my purchase. I recommend it without any problem.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team wishes you a wonderful day :)
H
Hugo R.
Rating: 5 out of 5
Listens to customers and takes initiatives to meet their demands for rapid delivery
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Response from Freezedried & Co
Our team is committed to doing well, so thank you very much for your feedback and trust :) The Lyo Team
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Theo M.
Rating: 5 out of 5
Wide selection, fast delivery
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Response from Freezedried & Co
Thank you so much for your feedback and your confidence! The Lyo team wishes you all the best :)
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Verified buyer
Rating: 5 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note :)
J
Jean L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
J
Jean L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
J
Jean L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
G
Guillaume M.
Rating: 5 out of 5
Top. Answers all questions. Very responsive and accommodating... I recommend+++.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
G
Guillaume M.
Rating: 5 out of 5
1st experience and not the last! Top quality
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Response from Freezedried & Co
Many thanks for your feedback. The Lyo team wishes you a wonderful day :)
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Charlotte P.
Rating: 5 out of 5
Very fast delivery within 48 hours. Satisfactory products. Would recommend.
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Response from Freezedried & Co
Thank you for your encouragement... And thanks for the note ????? :) The Lyo team
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Lucie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Lucie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Lucie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Nicolas R.
Rating: 5 out of 5
Top-notch after-sales service! Following the move, shipping time extended, but after having a collaborator on line, my package was shipped within the day! Perfect ;-)
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your confidence!
C
Claire R.
Rating: 5 out of 5
Choice, responsiveness, price.
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Response from Freezedried & Co
Thank you for your confidence and for this review ????? :) The Lyo team
C
Comprador verificado
Rating: 5 out of 5
Everything according to the description. Delivery times were met perfectly. Highly recommended.
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio Team
L
Lucas D.
Rating: 5 out of 5
Very good. SAV au top. Just keep going :D
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Response from Freezedried & Co
Thank you for your encouragement... And thanks for the note ????? :) The Lyo team
C
Comprador verificado
Rating: 5 out of 5
After a week I still haven't received the package and the store is not responding to my messages UPDATE: After consulting with customer service, they managed to send me all the products requested, and they also gave me some gift in the package. It would have been nice to receive an email a little earlier warning that the order is delayed.
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) We take your comments into account to help us improve. Thank you. The Lio team
H
Hugo R.
Rating: 5 out of 5
The telephone service is top-notch. If you have a problem, they make it easy for you to contact them. The products are of high quality and the price is much lower than other sites. Thank you
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Response from Freezedried & Co
Our team is committed to doing well, so thank you very much for your feedback and trust :) The Lyo Team
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Pierre D.
Rating: 2 out of 5
Order still not shipped after a week, no status or communication to know what to expect.
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Response from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
M
Miguel G.
Rating: 5 out of 5
Easy to reach Adaptable
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Response from Freezedried & Co
Many thanks for your feedback. The Lyo team wishes you a good day :)
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Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Elise M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Sophia A.
Rating: 5 out of 5
Thank you very much for the responsiveness and availability of customer service. Following a slight delay in order processing, you found the solution so that I could receive the meals I ordered before leaving on my travels!
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your trust and loyalty!
P
Pierre D.
Rating: 5 out of 5
Very good
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Camille R.
Rating: 5 out of 5
Despite a constraint linked to the work this store is undergoing, I appreciate its reassuring communication.
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Response from Freezedried & Co
The Lyo team thanks you for taking the time to leave this review ;) Thank you for your confidence!
A
Anais R.
Rating: 5 out of 5
a wide choice of products fast delivery and reasonable prices
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Nicolas M.
Rating: 5 out of 5
I will only comment on the order I placed, i.e. the freeze-dried food: lots of choice, varied dishes (plus: possibility of filtering according to the type of meal and the vegetarian dishes option) and less expensive than in some stores like D4! Fast delivery, on time as expected even though I'm abroad. Thank you so much!
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Response from Freezedried & Co
Thank you for your confidence and for your feedback following your order on our website :) The Lyo team
A
Antoine D.
Rating: 5 out of 5
Service is always impeccable and they are easy to contact if you have any questions/concerns etc. I recommend
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Response from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? :) The Lyo team
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Sofia M.
Rating: 5 out of 5
Never prepare for a trek without lyophilisé.com! It's part of the pleasure as much as the necessity of having good products!
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your trust and loyalty!
Thank you very much for your feedback! The Lyophilise & Co team
P
Pierre R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Theo M.
Rating: 1 out of 5
My order is awaiting delivery. I would have liked to know why and if my order would arrive before my departure on 10/08/2023. I would have liked to test my equipment before departure.
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Response from Freezedried & Co
Hello, Following the relocation of our logistics department some time ago, we have experienced a delay in the dispatch of orders. We apologize for this. After checking our platform, we noticed that your order was missing a product in stock. Our customer service will contact you by e-mail to see what can be done to ensure that your parcel arrives quickly. Have a nice day from the Lyo team!
J
Jean R.
Rating: 5 out of 5
Easy-to-reach customer service to support the urgency of the order, which will be prepared the same day for immediate dispatch.
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Response from Freezedried & Co
Many thanks for your feedback! We always make sure that your most urgent orders are dispatched fairly quickly :) The Lyo team wishes you a wonderful day!
H
Hugo L.
Rating: 5 out of 5
Great service! They went out of their way to make sure I received my parcel before I left. Thank you so much!
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Response from Freezedried & Co
The Lyo team would like to thank you for your kind review! It's not an easy time for the company right now, but we're always here if you need your order quickly :) Have a nice day!
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