The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Ordered on the 12th and received on the 18th (the order said between 2 and 4 days).
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Response from Freezedried & Co
Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador Verificado
Rating: 5 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
A
Antoine L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
N
Nicolas D.
Rating: 2 out of 5
in the box a box of cheese with drips (cheese on top and 2 boxes of rye bread dented bad first experience with you I expect from you a commercial gesture thank you
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Response from Freezedried & Co
I'm sorry to hear about your misfortune. Despite our precautions on the packaging, parcels sometimes fall during transport. Having said that, a dented box doesn't mean that the products can't be used - it all depends on where the damage occurred. My colleagues will get back to you by e-mail later today to assess the situation and advise you on whether or not to use these products, and if so, to suggest an alternative solution. The Lyo team
L
Lucie D.
Rating: 5 out of 5
Fast, careful delivery. Compact cardboard box: a good point.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
L
Laurent T.
Rating: 4 out of 5
fast delivery, good advice on the site
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Nicolas P.
Rating: 5 out of 5
Fast, careful delivery
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
H
Hugo R.
Rating: 5 out of 5
for this first purchase at Lyophilise & Co. Fast delivery and no damage, everything was as I ordered.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
S
Sophie L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
S
Sophie L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
S
Sophie L.
Rating: 5 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
N
Nicolas T.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
N
Nicolas T.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
N
Nicolas T.
Rating: 5 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador Verificado
Rating: 5 out of 5
Tudo excelente. Recomendo
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Response from Freezedried & Co
Thank you for your trust :) The Lio Team
M
Manon T.
Rating: 5 out of 5
Fast shipping, correct order
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
James T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
James T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
James T.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 5 out of 5
Stock up to date and fast delivery - well done - but the prices are a bit steep.
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Response from Freezedried & Co
Thank you for your feedback. In fact, most of the recipes you have chosen are positioned as "medium/top of the range", which means high quality but also a higher price. Please feel free to consult our "Good Deals" section from time to time on the site: https://www.lyophilise.fr/bons-plans-c-3563 and if, in the future, you would like advice on the choice of recipes, please do not hesitate to contact us directly by telephone or e-mail :) The Lyo team
S
Sophie L.
Rating: 4 out of 5
I put 4 stars and not 5 because I find the products very very good but unfortunately I received two bags pierced so they went to the trash but otherwise very very good I recommend
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you shortly by e-mail to identify the products in question. The Lyo Team
W
William S.
Rating: 5 out of 5
Complete package sent quickly
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
J
Jean R.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
S
Sophie R.
Rating: 4 out of 5
The clarity of the site, the ease of choice. Didn't buy enough to make suggestions.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
T
Theo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
T
Theo D.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Marie D.
Rating: 5 out of 5
fast delivery, products met my expectations
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucia M.
Rating: 5 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucia M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucia M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas P.
Rating: 5 out of 5
I had noted that my address was in Les Milles where there is a post office and I find myself with a parcel in Pont de l'arc whose opening hours will not allow me to go there, so the parcel will be returned to you.
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Response from Freezedried & Co
Hello, after checking our software indicates that the selected relay point is indeed Pont de l'Arc and not Les Milles. Our sales team will contact you by email to solve the problem. See you soon. Team Lyo
C
Comprador Verificado
Rating: 5 out of 5
All Correct.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
C
Carlos L.
Rating: 5 out of 5
the product is good, the service fast, I remain loyal
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Response from Freezedried & Co
Thank you for your trust and loyalty! The Lyophilise and Co team
J
Jean D.
Rating: 5 out of 5
Huge selection, advertised DLU, fast delivery.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Laurent L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Julie M.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
E
Elise R.
Rating: 4 out of 5
Received as requested, just need to taste.
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Response from Freezedried & Co
Thank you for your opinion, enjoy your meal! The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
T
Theo D.
Rating: 5 out of 5
Hello, A small order (1Hobo Stove from KellyKettle), but top service: communication, packaging, timing... Keep up the good work! Happy New Year 2022 Gilles
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Response from Freezedried & Co
Thanks for your opinion! Happy New Year to you too Gilles ;)
M
Manon L.
Rating: 5 out of 5
quality products, carefully packaged.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
Fast delivery, quick and precise response to a question, compact package
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
G
Guillaume L.
Rating: 5 out of 5
speed, efficiency and product quality.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team :)
G
Guillaume R.
Rating: 4 out of 5
Hello order complies package very well packaged to improve on your site give as much detail as possible on products with more technical characteristics to better inform buyers Thank you
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Response from Freezedried & Co
Thank you for your feedback! We'll take your ideas for improvement into account. The lyo team :)
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
H
Hugo D.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 5 out of 5
Very good selection of products, quick order preparation and dispatch. Super precision (composition, weight, diet...) and navigability of the website.
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Response from Freezedried & Co
Wow! Thank you for your opinion, we are touched by your comment. Many thanks for your trust :) The Lyo team
L
Lucas R.
Rating: 5 out of 5
speed of delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
C
Comprador Verificado
Rating: 5 out of 5
Fast and perfectly packaged shipment, best online prices and long expiration dates.
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your confidence. The Lio team :)
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