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L
Rating: 5 out of 5
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
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L
Rating: 5 out of 5
Team availability
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J
Rating: 5 out of 5
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
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M
Rating: 1 out of 5
Deliver parcels to requested locations
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Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
J
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
C
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
P
Rating: 4 out of 5
The service
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H
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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N
Rating: 5 out of 5
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M
Rating: 5 out of 5
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P
Rating: 4 out of 5
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A
Rating: 5 out of 5
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V
Rating: 5 out of 5
L
Rating: 4 out of 5
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A
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
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C
Rating: 5 out of 5
Speed, it was perfect
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L
Rating: 5 out of 5
Good products
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A
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
C
Rating: 5 out of 5
Compliant and fast...
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S
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
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A
Rating: 5 out of 5
Reactive Important choice
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L
Rating: 5 out of 5
Fast. Improve packaging a little.
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C
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
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A
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
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P
Rating: 5 out of 5
Find foods that are hard to find in regular stores
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J
Rating: 5 out of 5
Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.
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L
Rating: 5 out of 5
A small problem at the time of shipment but was quickly resolved by phone!
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P
Rating: 5 out of 5
Quick response after ordering, I've already tasted some of the products and they correspond to my expectations for a first order.
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H
Rating: 5 out of 5
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C
Rating: 5 out of 5
Order shipped quickly, products are as described, still need to test the product.
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G
Rating: 5 out of 5
very good transaction
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Y
Rating: 5 out of 5
Perfect experience with Lyophilise! Just a few problems with Chronopost and the relai colis which refused my parcel due to lack of space. Lyophilise customer service followed up and returned the parcel to a collection point.
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N
Rating: 5 out of 5
Delivery in less than 48 hours, with everything perfectly protected.
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P
Rating: 5 out of 5
fast, compliant delivery
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L
Rating: 5 out of 5
Fast, top product
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C
Rating: 5 out of 5
Fast order and good products.
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H
Rating: 4 out of 5
texture
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