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I
Rating: 5 out of 5
Great service, suitable menus, nothing to say, keep it up!
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2, 4 and 5 stars
Reset filtersL
Rating: 4 out of 5
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J
Rating: 5 out of 5
very satisfied despite a problem with the delivery address _ friendly and commercial reception staff in bietot
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A
Rating: 5 out of 5
This is the second time I've ordered. Always so professional and fast. On the products: order for 7 days in complete autonomy. So results on return.
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L
Rating: 5 out of 5
Fast and very good!
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N
Rating: 5 out of 5
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A
Rating: 5 out of 5
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M
Rating: 5 out of 5
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L
Rating: 5 out of 5
ALWAYS FAST AND EFFICIENT SERVICE!!!
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C
Rating: 4 out of 5
One of the food envelopes came open.
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Response from Freezedried & Co
Thank you for your order, and sorry for the inconvenience. Can you please contact us by mail ([email protected]) with the damaged item ? Thank you for your reply and understanding, best regards. The Lyophilized team
S
Rating: 5 out of 5
Perfect, fast delivery, good quality dishes
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L
Rating: 5 out of 5
Speed, listening and advice
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A
Rating: 2 out of 5
And they don't make boxes.
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Response from Freezedried & Co
Hello, thank you for your trust and for your feedback. We do offer postage and packing in France for purchases of 70 or more. Concerning the boxes, we offer "packs" for outdoor activities (hiking, sailing, marathon). We are also available to advise you on a selection of dishes. We thank you for your understanding and remain at your disposal if needed. Sébastien from the Lyophilise & Co team
C
Rating: 5 out of 5
The speed of order delivery and the variety of products available.
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L
Rating: 5 out of 5
Good value for money Well packaged products Fast delivery
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N
Rating: 5 out of 5
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S
Rating: 5 out of 5
Super ration and super price!
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C
Rating: 5 out of 5
No particular opinion to give for the moment.
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M
Rating: 5 out of 5
Fast service, products received compliant
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E
Rating: 5 out of 5
Product conforms to my expectations, delivered quickly and packaged with care.
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M
Rating: 5 out of 5
Delivery as fast as Amazon. Very fair price. I recommend it.
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C
Rating: 5 out of 5
Top price and very fast shipping... I recommend ++×
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C
Rating: 5 out of 5
Very good service
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L
Rating: 5 out of 5
Fast shipping Well-organized site
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J
Rating: 5 out of 5
One product was out of stock. They called to apologize and offer another product, and refund the difference.
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A
Rating: 5 out of 5
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L
Rating: 5 out of 5
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M
Rating: 5 out of 5
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L
Rating: 5 out of 5
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T
Rating: 4 out of 5
Fast delivery and clear tracking. Downside: I received one product instead of another (windscreen), which I didn't send back because I planned to buy it later as it fits into my OptimusCruxLight range.
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Response from Freezedried & Co
Thank you for your understanding, and sorry for the error in your order. Our sales department will contact you immediately by email to resolve the problem. Kind regards, Team Lyo
H
Rating: 5 out of 5
Very friendly welcome, available and responsive staff
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G
Rating: 5 out of 5
I'm satisfied with the delivery, which was made in time for me to take some freeze-dried meals for a kayak trip near St Malo. But I don't yet have the hindsight to judge the products I ordered.
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C
Rating: 5 out of 5
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A
Rating: 5 out of 5
Excellent customer service. Would recommend!
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V
Rating: 5 out of 5
I loved all the products and the fast shipping. You should add augason farm food kits to all your products. Also add cream cheese powder, cream powder, cheese powder products. Add more freeze dried soups and vegetables.
N
Rating: 5 out of 5
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L
Rating: 5 out of 5
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C
Rating: 5 out of 5
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N
Rating: 5 out of 5
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C
Rating: 4 out of 5
For the amount of the order I think the shipping costs are excessive.
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Response from Freezedried & Co
Hello, We understand your point of view, however it is not possible for the moment to make the shipping costs free of charge from a purchase amount for a shipment outside France. We are looking for solutions in this regard. Thank you for your understanding. The Lyophilized team