The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Hello, you placed an order on the 4th at the end of the day, your parcel was dispatched on the 5th and delivered to your letterbox on the 8th according to the tracking system. We were rather reactive in preparing your order :) In the wake of the health crisis, La Poste is managing an influx of parcels transiting via their platforms, and delays can sometimes be lengthened. Thank you for your trust and understanding. The Lyophilise & Co. team
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Pierre D.
Rating: 5 out of 5
Good product description and fast shipping... I recommend 200%.
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Manon D.
Rating: 5 out of 5
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James A.
Rating: 5 out of 5
Good packaging, fast shipping
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Claire R.
Rating: 5 out of 5
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Camille P.
Rating: 5 out of 5
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Theo D.
Rating: 1 out of 5
I placed an order a week ago and it still hasn't gone out. I'm thinking of buying elsewhere in the future, and I wanted to make French companies work. I'm realizing that in China they're more responsive and deliver faster.
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Response from Freezedried & Co
Hello, we understand your disappointment, a sachet of dried meat is missing (this was indicated at the time of your order) and our supplier is taking a long time to deliver it to us. We thought it would be delivered last week, but this was not the case. Normally, our team contacts customers when products are out of stock, but the fact that the product had arrived misled us. We apologize for this inconvenience, and my colleagues will get back to you in the morning to find a solution that suits you. The Lyophilise & Co team
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Verified Buyer
Rating: 5 out of 5
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Emily S.
Rating: 5 out of 5
High-quality products and very fast delivery.
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Elise M.
Rating: 5 out of 5
fast and the products correspond to what is indicated ....but not yet tasted
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Lucas B.
Rating: 5 out of 5
Excellent
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Comprador Verificado
Rating: 5 out of 5
Fast shipping, great variety of products and quality brands.
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Manon L.
Rating: 5 out of 5
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Marie D.
Rating: 4 out of 5
It's a pity that the parcel arrived a bit messy.
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Response from Freezedried & Co
Hello, we are sorry for this incident beyond our control. We hope that the products inside were still intact. If this was not the case, please contact us directly via [email protected]. Thank you for your confidence and have a nice day. The Lyophilise & Co team
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Antoine D.
Rating: 5 out of 5
Package conforms to the order and was delivered on time. Top.
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Guillaume B.
Rating: 5 out of 5
Affordable price, well-prepared package and fast delivery
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Hugo T.
Rating: 5 out of 5
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Lucas D.
Rating: 5 out of 5
Fast delivery
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Isabella T.
Rating: 5 out of 5
Excellent service. All products delivered were as described and of excellent workmanship. Special mention to the signature of the person in charge of the package. Much appreciated.
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Pierre T.
Rating: 4 out of 5
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Laurent M.
Rating: 5 out of 5
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Guillaume M.
Rating: 5 out of 5
Fast delivery, products as ordered - I thought the road kit came with a bag but no big deal.
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Guillaume P.
Rating: 4 out of 5
Pleasant to the palate, easy to use. Tested by bike on a mountain pass, well finished.
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Laurent D.
Rating: 5 out of 5
Good quality product Colie cared for and arrived quickly
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Camille R.
Rating: 5 out of 5
I don't know! All's well
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Laurent D.
Rating: 5 out of 5
I found the ration box to be very full, perhaps small packets of cookies earlier than the 125g pack.
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Guillaume R.
Rating: 5 out of 5
Products as described. Fast shipping.
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Camille T.
Rating: 5 out of 5
Wide selection, good price and fast delivery
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Julie B.
Rating: 5 out of 5
Good quality product, well packaged and fast. I'll be back :)
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Comprador Verificado
Rating: 1 out of 5
My order has not arrived yet. Please contact me.
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Response from Freezedried & Co
Good morning your order is on its way to you for delivery next week. Don't hesitate if you have any further questions. Thank you. Oriane from Freeze Dried & Co
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Laurent R.
Rating: 5 out of 5
Choice of dishes and fast delivery.
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Lucie B.
Rating: 5 out of 5
PERFECT. FAST DELIVERY
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Laurent B.
Rating: 4 out of 5
Great choice and fast service. One problem: the delivery address did not match the one given.
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Response from Freezedried & Co
Hello and thank you for your feedback. It's possible that the relay point you selected was saturated at the time of delivery. As we were unable to receive any more parcels, your order was sent to another relay point. We apologize for this inconvenience, and hope you are satisfied with the contents of your order. We wish you a good appetite and great adventures :) The Lyophilise & Co. team
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Hugo D.
Rating: 5 out of 5
It's perfect, exceptionally responsive, and now it's time to taste it.
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Comprador Verificado
Rating: 5 out of 5
Excellent service and efficiency
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Comprador Verificado
Rating: 5 out of 5
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Jean D.
Rating: 5 out of 5
Accurate, fast delivery in perfect condition.
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Lucas T.
Rating: 4 out of 5
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Guillaume B.
Rating: 5 out of 5
Well-packaged product
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Comprador Verificado
Rating: 5 out of 5
Seriousness and commitment
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