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P
Rating: 5 out of 5
Lyophiliser is always on top. Products, packaging, promotions and more, it's all good!
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Fine
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P
Rating: 5 out of 5
Always satisfied: wide selection, competitive price, fast shipping.
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C
Rating: 5 out of 5
Reactivity
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A
Rating: 5 out of 5
The choice
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A
Rating: 5 out of 5
Following a mistake on my part, the freeze-dried team reacted quickly and efficiently. Very professional and attentive to customer needs. Thank you very much.
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E
Rating: 5 out of 5
Packaging and speed of delivery
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M
Rating: 5 out of 5
Fast, impeccable service
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E
Rating: 5 out of 5
Package arrives fast
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C
Rating: 4 out of 5
Speed and precision Only remark: some expiry dates a little short (4 months), rare nevertheless 2-3 products out of 40. Maybe I didn't look carefully when ordering.
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Response from Freezedried & Co
Thank you for your confidence, we indicate the DLUO and offer discounts on short-dated sports nutrition products. As regards freeze-dried or dehydrated products (the latter have a shorter shelf life than the former), our stock rotation allows for rapid product turnover. We cannot rule out an error in our stock. Our customer service will contact you.
E
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Absolutely everything about this FRENCH company is perfect. Delivery times, packaging, products. Everything is perfect :)
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S
Rating: 5 out of 5
The order was processed with diligence and received very quickly despite the situation. Now we just have to enjoy these dishes on the edge of a glacier... Thank you
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L
Rating: 5 out of 5
Fast delivery despite the pandemic, excellent products as per photo.
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L
Rating: 5 out of 5
Fast and well packaged
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A
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
N
Rating: 5 out of 5
Fast, on-time delivery despite confinement
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L
Rating: 5 out of 5
well
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G
Rating: 5 out of 5
I received invaluable help in putting together my baskets and delivering them to various places on my journey. A warm and competent telephone reception. Perfect
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G
Rating: 5 out of 5
The products seem to be of excellent quality (I haven't tested them yet). The site works very well. Delivery is fast. The parcel is carefully packed. For me, everything is fine. I will certainly recommend this site.
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C
Rating: 5 out of 5
Wide selection, fast delivery, well packaged. The must have edible insects, I didn't know where to find them.
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L
Rating: 4 out of 5
the site is well designed, it's easy to find what you need, the choice of products is enormous, even the halal and vegetarian dishes are nice.
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N
Rating: 5 out of 5
Larger packs of réd Berry blend
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L
Rating: 4 out of 5
speed
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M
Rating: 5 out of 5
Fast shipping, quality products. Very satisfied with my purchases
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G
Rating: 5 out of 5
Fast, well-packaged products
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H
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team
E
Rating: 5 out of 5
Perfectly conforming product, very well packaged and express delivery.
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J
Rating: 4 out of 5
Hello, I'd like to take this opportunity to point out a small dent on the strawberry rice pudding box. Otherwise nothing to complain about. Sincerely, H. Haehnel
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Response from Freezedried & Co
Hello, sorry for the inconvenience - we pack and protect the products as much as possible in the carton, but the boxes can be weakened during transport. If the dent is slight and not located on the joint, the product and its preservation will remain intact. Thank you in advance for your understanding. The Lyophilise team
L
Rating: 5 out of 5
Serious and fast thank you
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N
Rating: 5 out of 5
Serious, competitive and user-friendly site.
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L
Rating: 5 out of 5
All products received and very quickly! I recommend them.
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J
Rating: 5 out of 5
Everything is perfect. And fast delivery. Highly recommend?
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C
Rating: 5 out of 5
Choice. Competitive prices. Fast delivery. Responsive service after 1 error on my part.
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M
Rating: 5 out of 5
Very serious, fast orders and deliveries. I recommend the site.
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C
Rating: 1 out of 5
SCAM!
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Response from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
J
Rating: 5 out of 5
Super product, very good quality and very quick delivery. I highly recommend the wide range of products and the quality.
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H
Rating: 5 out of 5
I've tested several freeze-dried dishes to take on hikes, a little too salty but that doesn't bother me, the taste is good, the quality and quantity are correct, the cooking is quick, I'm very satisfied!
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J
Rating: 4 out of 5
Fast delivery, a little extra gift for the amount of the order (like many e-commerce sites) would have been a plus.
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O
Rating: 5 out of 5
Exemplary! There's something for everyone, I'm a photographer and I don't have time to worry about food, even though it's one of the most important elements. Freeze-dried does it for me by calorie count, so why deprive yourself!
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