The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
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Pierre M.
Rating: 4 out of 5
The service
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Hugo T.
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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Nicolas L.
Rating: 5 out of 5
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Manon R.
Rating: 5 out of 5
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Pierre M.
Rating: 4 out of 5
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Antoine R.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Laurent R.
Rating: 4 out of 5
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Anais R.
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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Javier M.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
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Charlotte M.
Rating: 5 out of 5
Speed, it was perfect
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Lucas L.
Rating: 5 out of 5
Good products
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
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Charlotte R.
Rating: 5 out of 5
Compliant and fast...
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Sophie T.
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
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Antoine M.
Rating: 5 out of 5
Reactive Important choice
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Laurent P.
Rating: 5 out of 5
Fast. Improve packaging a little.
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Carlos M.
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
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Anais R.
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
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Pierre D.
Rating: 5 out of 5
Find foods that are hard to find in regular stores
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Jean D.
Rating: 5 out of 5
Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.
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Laurent T.
Rating: 5 out of 5
A small problem at the time of shipment but was quickly resolved by phone!
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Pierre L.
Rating: 5 out of 5
Quick response after ordering, I've already tasted some of the products and they correspond to my expectations for a first order.
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Hugo P.
Rating: 5 out of 5
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Comprador Verificado
Rating: 5 out of 5
Order shipped quickly, products are as described, still need to test the product.
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Guillaume B.
Rating: 5 out of 5
following a purchase from 14/06/2020
very good transaction
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Youssef M.
Rating: 5 out of 5
Perfect experience with Lyophilise! Just a few problems with Chronopost and the relai colis which refused my parcel due to lack of space. Lyophilise customer service followed up and returned the parcel to a collection point.
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Nicolas M.
Rating: 5 out of 5
Delivery in less than 48 hours, with everything perfectly protected.
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Pierre B.
Rating: 5 out of 5
fast, compliant delivery
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Lucie D.
Rating: 5 out of 5
Fast, top product
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Charlotte M.
Rating: 5 out of 5
Fast order and good products.
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Henry J.
Rating: 4 out of 5
texture
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Theo R.
Rating: 5 out of 5
fast, good product and perfect delivery service.
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Antoine T.
Rating: 5 out of 5
Fast and solid delivery. Some boxes had pocs but I don't think this will affect shelf life. Variety of storable foods. Store as useful as it is varied in its products.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions, this can happen during shipping. If the dents are at the seam, please contact us so that we can exchange the products (by e-mail team[at]lyophilise.com or by phone 02 97 87 23 73). On other parts of the box, there's no problem at all. Thanks again for your confidence and have a nice day. The Lyophilise & Co. team
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Isabella S.
Rating: 4 out of 5
CLEAR!
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Sophie B.
Rating: 5 out of 5
Good customer follow-up and ordering process.
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Henry B.
Rating: 5 out of 5
Choice and speed of shipment, stock indicator
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Isabel L.
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
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