The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
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Pierre D.
Rating: 2 out of 5
following a purchase from 30/10/2019
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
H
Henry B.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Lucas T.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Jean D.
Rating: 5 out of 5
following a purchase from 30/10/2019
Quality products, really fast delivery, great
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Hugo L.
Rating: 5 out of 5
following a purchase from 30/10/2019
Quality products, really fast delivery, great
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Antoine L.
Rating: 5 out of 5
following a purchase from 29/10/2019
Tres bien, livraison rapide, produits cobformes
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Marie D.
Rating: 5 out of 5
following a purchase from 29/10/2019
Tres bien, livraison rapide, produits cobformes
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Laurent B.
Rating: 5 out of 5
following a purchase from 29/10/2019
Absolutely perfect, the next order won't be long in coming.
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Guillaume P.
Rating: 5 out of 5
following a purchase from 29/10/2019
Absolutely perfect, the next order won't be long in coming.
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Hugo M.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Lucas R.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Manon D.
Rating: 5 out of 5
following a purchase from 28/10/2019
Still very good
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Charlotte D.
Rating: 5 out of 5
following a purchase from 28/10/2019
Still very good
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Theo R.
Rating: 5 out of 5
following a purchase from 28/10/2019
Perfect
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Nicolas B.
Rating: 5 out of 5
following a purchase from 28/10/2019
Perfect
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Laurent T.
Rating: 5 out of 5
following a purchase from 28/10/2019
Nothing to say Perfect from start to finish Thank you for everything.
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Sophie M.
Rating: 5 out of 5
following a purchase from 28/10/2019
Nothing to say Perfect from start to finish Thank you for everything.
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Marie T.
Rating: 5 out of 5
following a purchase from 27/10/2019
Very good
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Theo P.
Rating: 5 out of 5
following a purchase from 27/10/2019
Very good
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Guillaume B.
Rating: 5 out of 5
following a purchase from 26/10/2019
Fast and accurate shipping.
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Guillaume R.
Rating: 5 out of 5
following a purchase from 26/10/2019
Fast and accurate shipping.
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Charlotte L.
Rating: 5 out of 5
following a purchase from 25/10/2019
Fast shipping , item as described ( MG5 food rations)
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Jean D.
Rating: 5 out of 5
following a purchase from 25/10/2019
Fast shipping , item as described ( MG5 food rations)
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Manon R.
Rating: 5 out of 5
following a purchase from 24/10/2019
very fast delivery, products as ordered
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Nicolas P.
Rating: 5 out of 5
following a purchase from 24/10/2019
very fast delivery, products as ordered
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Leila B.
Rating: 5 out of 5
following a purchase from 23/10/2019
very satisfied
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Mehdi R.
Rating: 5 out of 5
following a purchase from 23/10/2019
very satisfied
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Lucas T.
Rating: 5 out of 5
following a purchase from 23/10/2019
Product conforms to the description, fast and careful shipment.
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Pierre R.
Rating: 5 out of 5
following a purchase from 23/10/2019
Product conforms to the description, fast and careful shipment.
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Hugo D.
Rating: 5 out of 5
following a purchase from 23/10/2019
All very well
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Theo D.
Rating: 5 out of 5
following a purchase from 23/10/2019
All very well
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Carlos F.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
L
Laurent P.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/10/2019
Very good service. True professionals.
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Pierre L.
Rating: 5 out of 5
following a purchase from 21/10/2019
Quality products and very fast delivery
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Theo M.
Rating: 5 out of 5
following a purchase from 21/10/2019
Quality products and very fast delivery
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/10/2019
fast and high quality products
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Samir M.
Rating: 5 out of 5
following a purchase from 21/10/2019
Absolutely perfect. Bluffing responsiveness
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Olivia T.
Rating: 5 out of 5
following a purchase from 21/10/2019
Absolutely perfect. Bluffing responsiveness
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