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B
Rating: 5 out of 5
Conforming to my expectations
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Received as per the order and quickly. Not used yet.
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B
Rating: 5 out of 5
Very hearty, very good, perfect for our travels.
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S
Rating: 5 out of 5
The products are top-notch and the delivery is very fast!
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O
Rating: 5 out of 5
Ok
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D
Rating: 5 out of 5
Ordered and delivered quickly and easily
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E
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Very good selection with fair prices and very fast delivery. Perfect, thank you
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F
Rating: 5 out of 5
Top-notch
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A
Rating: 5 out of 5
Super fast delivery.
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C
Rating: 5 out of 5
Fast delivery, products conform to the description. Very good, thank you
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B
Rating: 5 out of 5
The portions take up no space. I tested some dishes that were good. The other dishes that remain we will test during our next hike.
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J
Rating: 5 out of 5
Very good product
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M
Rating: 5 out of 5
Fast delivery and good value for money
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Y
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Very satisfied with my orders on the site. Packaging, order and receipt.. Perfect
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P
Rating: 1 out of 5
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
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Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
Everything perfect.
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B
Rating: 5 out of 5
Fast delivery - respect for the package
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N
Rating: 5 out of 5
Great product, reactive, delivered on time for a first order I am satisfied
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E
Rating: 5 out of 5
Very practical format.
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Y
Rating: 5 out of 5
Nothing to report, conforms to the description, just need to test it!!
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H
Rating: 5 out of 5
The order arrived quickly and well packaged, I recommend.
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M
Rating: 5 out of 5
Good products, fast delivery
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C
Rating: 5 out of 5
Reliable site, good products at good prices, fast delivery
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E
Rating: 5 out of 5
Excellent product and excellent sales service. Very good site
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J
Rating: 5 out of 5
The items look good, the final opinion will remain after tasting…
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J
Rating: 5 out of 5
Everything perfect.
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A
Rating: 5 out of 5
Fast and careful shipping, good follow-up
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A
Rating: 5 out of 5
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
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M
Rating: 5 out of 5
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
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T
Rating: 5 out of 5
Fast delivery. Large assortment.
T
Rating: 2 out of 5
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
C
Rating: 5 out of 5
Excellent service: ease of purchase and top delivery! I recommend.
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J
Rating: 5 out of 5
Fast and formal with the shipping. I will buy again without a doubt.
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H
Rating: 5 out of 5
Good service, variety of products.
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E
Rating: 5 out of 5
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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T
Rating: 5 out of 5
Satisfied with my order
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D
Rating: 5 out of 5
Dispatched my item quickly, and received it. No complaints.
R
Rating: 5 out of 5
Very good, keep it up, thank you.
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