The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
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Eric R.
Rating: 5 out of 5
following a purchase from 23/08/2025
Very large selection of products at all prices. Very fast and careful shipping. My reference site for all meals in the field.
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Xavier M.
Rating: 5 out of 5
following a purchase from 25/08/2025
Perfect!
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Charline T.
Rating: 5 out of 5
following a purchase from 23/08/2025
Extremely fast delivery! Top products
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Nicolas W.
Rating: 5 out of 5
following a purchase from 20/08/2025
Fast delivery, easy payment, readable site. I recommend
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Cécile S.
Rating: 5 out of 5
following a purchase from 11/08/2025
Top
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Christian H.
Rating: 1 out of 5
following a purchase from 23/08/2025
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
É
Évelyne E.
Rating: 5 out of 5
following a purchase from 23/08/2025
Reliable products
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Fanny F.
Rating: 5 out of 5
following a purchase from 22/08/2025
It was a first for me. I bought the 5-day hiking pack which includes a mix of products that allowed me to discover several brands. I loved everything. I didn't eat the desserts (chocolate creams) because even in everyday life I don't like that but they are surely as good as the rest.
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Bernard H.
Rating: 5 out of 5
following a purchase from 11/08/2025
VERY SATISFIED WITH MY LAST ORDER WHETHER IT BE PRODUCTS OR PRICES BRAVO TO LYOPHILISE&CO
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Xavier M.
Rating: 5 out of 5
following a purchase from 21/08/2025
Perfectly meets my needs.
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Fabrice L.
Rating: 5 out of 5
following a purchase from 20/08/2025
Perfect, very satisfactory!
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Mario R.
Rating: 1 out of 5
following a purchase from 21/08/2025
I have not received my delivery until today!
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Response from Freezedried & Co
Hello,
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
J
Jeanne C.
Rating: 5 out of 5
following a purchase from 21/08/2025
Very satisfied with my order.
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Muriel D.
Rating: 5 out of 5
following a purchase from 21/08/2025
Super everything received and quickly
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Lionel H.
Rating: 5 out of 5
following a purchase from 21/08/2025
Reactive, good advice and quality products
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Jean-Sébastien D.
Rating: 5 out of 5
following a purchase from 21/08/2025
Thank you to the whole team, as usual always very helpful, serious and with a smile Jean-Sebastien
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Romain B.
Rating: 5 out of 5
following a purchase from 21/08/2025
Excellent! Very good tasty and original products.
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Denis B.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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Ricardo M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Everything as planned
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Céline S.
Rating: 5 out of 5
following a purchase from 21/08/2025
Wide range of products, at all prices. Easy to place an order, several payment methods offered. Careful delivery very fast, at a relay point. The received products are of good quality and conform to their description. I recommend this site.
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Nalbantis E.
Rating: 5 out of 5
following a purchase from 18/08/2025
Fast delivery!
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Doryan G.
Rating: 5 out of 5
following a purchase from 19/08/2025
Ultra fast delivery, careful, top quality product, impossible to ask for better
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David C.
Rating: 5 out of 5
following a purchase from 18/08/2025
Cheaper than buying local, good selection and quick delivery.
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François B.
Rating: 5 out of 5
following a purchase from 19/08/2025
ok
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Bernadette C.
Rating: 2 out of 5
following a purchase from 17/08/2025
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
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Lucas P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Slightly late shipping, nothing to report for the rest, good products.
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Nathalie L.
Rating: 5 out of 5
following a purchase from 19/08/2025
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Rémy M.
Rating: 5 out of 5
following a purchase from 14/08/2025
Second purchase at Lyophilise and I am still very satisfied. Great choice. Competitive prices. Very well packaged parcel.
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Arnau G.
Rating: 5 out of 5
following a purchase from 31/07/2025
I didn't think it would be a big deal, but it pleasantly surprised me. The only thing is you have to be careful with the amounts of water you add; sometimes it gets too watery and other times too thick. But if you add the water gradually, you can control it better to suit your taste.
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Stéphane L.
Rating: 5 out of 5
following a purchase from 19/08/2025
Practical, light, well-sized portion for a meal. The few meals tasted are relatively good and provide good comfort during long hikes. I highly recommend these products.
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Alphi Pascal P.
Rating: 5 out of 5
following a purchase from 18/08/2025
Very excited to use it.
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Jennifer D.
Rating: 4 out of 5
following a purchase from 19/08/2025
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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Kilian M.
Rating: 5 out of 5
following a purchase from 18/08/2025
Quality and speed! Whenever I have bought here, my order has arrived on time. Extraordinary variety and quality of food. I recommend it 1000%
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Jean Michel E.
Rating: 5 out of 5
following a purchase from 15/08/2025
Super reliable site. Even in case of problems, the human is available, competent, attentive, and efficient. It's so rare!!! Especially keep this quality.
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Luz T.
Rating: 1 out of 5
following a purchase from 27/07/2025
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
Response from Freezedried & Co
Hi there,
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
J
Jeremy P.
Rating: 5 out of 5
following a purchase from 17/08/2025
Great service and quality product. However, the delivery via Chronopost is a disaster
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Response from Freezedried & Co
Hello,
Thank you very much for your positive feedback on our service and the quality of our products. Unfortunately, we do not always have control over what happens once the package is shipped, but we regularly pass on this feedback to improve the service. Do not hesitate to contact our customer service for any issues.
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Florence C.
Rating: 5 out of 5
following a purchase from 14/08/2025
First time using freeze-dried products and I am delighted! I recommend!
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Eric H.
Rating: 5 out of 5
following a purchase from 15/08/2025
Order processed very quickly and careful packaging and good delivery tracking. Perfection
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Yves H.
Rating: 5 out of 5
following a purchase from 17/08/2025
Excellent
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