Customer reviews of Freezedried & Co

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

-

Translated reviews

Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

Translated reviews

Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

-

Translated reviews

Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo M.

Rating: 4 out of 5

Published on 23/05/2023 à 11h26

Super site, the products are generally good ver excellent, the DLC for EDC OR BOD perfect but some energy bar 4 months is just. The SAV is top it responds, but has these days many out of stock on products like Nadège.

Translated reviews

Response from Freezedried & Co Published on 24/05/2023

Thank you for your feedback. Concerning the DLUO of the bars, a filter allows you to select the desired shelf life when you are in the energy bars section. Looking at your order, the reference you received has a shelf life of 5 months after manufacture (usually a few weeks pass between manufacture, delivery to our premises in Lorient and stock turnover before the bar reaches you :) - For Nalgene products, you can sign up for disposable alerts to be notified of their returns. We'll be happy to answer any questions you may have. The Lyo team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

-

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

-

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

-

Translated reviews

Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

Translated reviews

Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

-

Translated reviews

Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

-

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

-

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte L.

Rating: 4 out of 5

Published on 09/05/2023 à 11h52

Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team

V

Verified buyer

Rating: 1 out of 5

Published on 08/05/2023 à 15h46

Still not delivered

Response from Freezedried & Co Published on 14/05/2023

Sorry, the shipment of your package was delayed in our warehouse and it left after the 48 hours announced. Our customer service will contact you. Thank you for your understanding.

C

Comprador verificado

Rating: 2 out of 5

Published on 02/05/2023 à 21h13

I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team

L

Lucas D.

Rating: 4 out of 5

Published on 02/05/2023 à 15h33

Fast and accurate shipping

Translated reviews

Response from Freezedried & Co Published on 03/05/2023

Thank you for your feedback. The Lyo team :)

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

-

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

-

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

V

Verified buyer

Rating: 4 out of 5

Published on 23/04/2023 à 20h13

Response from Freezedried & Co Published on 23/04/2023

The Freezedried & Co team thanks you for your note.

N

Nicolas M.

Rating: 4 out of 5

Published on 23/04/2023 à 14h38

fast delivery

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

-

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

-

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

-

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

-

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 20/04/2023 à 19h02

Hello, received quickly but no email to say that the order has been placed. Cdlt

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello, thank you for your feedback. Have you checked your junk mail? Unfortunately, some of our e-mails can end up there, depending on the address. If this is not the case, we apologize for this computer problem. Please do not hesitate to contact us if the problem recurs. See you soon. Team Lyo

A

Anais M.

Rating: 1 out of 5

Published on 18/04/2023 à 11h23

delivery time not respected. Product still not received after 1 week

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello Sir, We apologize for the inconvenience. We shipped your parcel the day after you placed your order, but the carrier's tracking system has not been updated since the parcel was delivered. We have contacted the carrier and will get back to you by email to find a solution together. Thank you for your understanding. Team Lyo.

C

Comprador verificado

Rating: 1 out of 5

Published on 15/04/2023 à 07h51

The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Good morning, Following our conversation, the package has been delivered before your departure. Access to the collection point was not available as the delivery time has been extended. Sorry for the inconvenience. The most important thing is that everything went well. Thank you for your patience. Best regards, the Lio team.

I

Isabella T.

Rating: 4 out of 5

Published on 12/04/2023 à 19h12

Efficient order processing

Translated reviews

Response from Freezedried & Co Published on 13/04/2023

Thanks for your comment! Have a nice day ;) The Lyo team

T

Theo B.

Rating: 4 out of 5

Published on 09/04/2023 à 13h13

Fast and quick answer to the question super serious

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

-

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

-

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

Y

Youssef B.

Rating: 4 out of 5

Published on 02/04/2023 à 12h13

French instructions would have been welcome

Translated reviews

Response from Freezedried & Co Published on 04/04/2023

Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

-

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

-

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

-

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

-

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

E

Elise M.

Rating: 4 out of 5

Published on 29/03/2023 à 15h23

All the products are of good quality but some may be missing.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Please don't hesitate to let us know of any references that you haven't found on our site and that you'd like to find with us. Our referencing colleagues will be happy to help :) In the case of products that are currently in stock, we can send you an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team

L

Lucas P.

Rating: 4 out of 5

Published on 29/03/2023 à 11h07

Very fast delivery. I don't know if the product I ordered is effective.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Many people have left their opinion on this reference (single units, batches), which may give you some idea of how to use it and under what conditions. Our customer service is at your disposal should you have any questions. We thank you for your confidence. The Lyo team

A

Antoine R.

Rating: 4 out of 5

Published on 25/03/2023 à 12h27

Quality products, but unfortunately a little expensive.

Translated reviews

Response from Freezedried & Co Published on 27/03/2023

Thank you for your feedback :) Have you heard of the "Bons Plans" section, where you can take advantage of current discounts on a selection of products? If you have any questions, please do not hesitate to contact us. The Lyo team

V

Verified buyer

Rating: 1 out of 5

Published on 20/03/2023 à 20h41

Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.

Response from Freezedried & Co Published on 21/03/2023

Thank you for your return of experience and sorry if you have encountered a problem with the delivery. It seems that your order is delayed with the customs. My colleague has refund the shipping charges and stay in touch with you until the delivery. The Freezedried and Co team.

J

Julie T.

Rating: 4 out of 5

Published on 15/03/2023 à 11h54

On a relatively small order in volume, 1 pierced gel that leaked on everything else. It's a shame

Translated reviews

Response from Freezedried & Co Published on 16/03/2023

Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. The Lyo Team

N

Nicolas P.

Rating: 4 out of 5

Published on 11/03/2023 à 08h25

easy to order on the website, quick to send and receive. prices are high.

Translated reviews

Response from Freezedried & Co Published on 13/03/2023

Thank you for your feedback, especially on our prices. In all transparency, we apply the sales prices recommended by our suppliers, and we are in a context of rising prices. That being said, please do not hesitate to let us know which products you find to be overpriced. We've also included a link to our Bargains section, where you'll find all the latest bargains. If you have any questions, please do not hesitate to contact us. The Lyo team :) https://www.lyophilise.fr/bons-plans-c-3563

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

-

Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

-

Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

-

Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

-

Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

-

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

-

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

-

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

-

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

O

Omar M.

Rating: 4 out of 5

Published on 28/02/2023 à 16h52

Choice and speed of delivery

Translated reviews

Response from Freezedried & Co Published on 01/03/2023

Thanks for your comment! Have a nice day ;) The Lyo team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

-

Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

-

Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

-

Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

-

Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

-

Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

-

Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

C

Comprador verificado

Rating: 4 out of 5

Published on 15/01/2023 à 18h42

-

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

The Lyophilized & Co team thanks you for your note.

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

-

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

-

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

G

Guillaume R.

Rating: 4 out of 5

Published on 08/01/2023 à 14h12

Inadequate packaging for the gourd because it could move around in the box (nothing to hold it in place even if the gourd is attached to a box), but excellent product for going to India.

Translated reviews

Response from Freezedried & Co Published on 09/01/2023

Thank you for your feedback. Our logistics colleagues normally use paper to wedge this type of item. We'll let them know what you think. We wish you a wonderful day and a wonderful expedition to India. The Lyo Team