The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
M
Marie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Marie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Youssef B.
Rating: 4 out of 5
French instructions would have been welcome
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Response from Freezedried & Co
Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team
H
Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Hugo R.
Rating: 4 out of 5
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The Lyophilise & Co team thanks you for the note :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
All the products are of good quality but some may be missing.
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Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to let us know of any references that you haven't found on our site and that you'd like to find with us. Our referencing colleagues will be happy to help :) In the case of products that are currently in stock, we can send you an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team
L
Lucas P.
Rating: 4 out of 5
Very fast delivery. I don't know if the product I ordered is effective.
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Response from Freezedried & Co
Thank you for your feedback. Many people have left their opinion on this reference (single units, batches), which may give you some idea of how to use it and under what conditions. Our customer service is at your disposal should you have any questions. We thank you for your confidence. The Lyo team
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Antoine R.
Rating: 4 out of 5
Quality products, but unfortunately a little expensive.
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Response from Freezedried & Co
Thank you for your feedback :) Have you heard of the "Bons Plans" section, where you can take advantage of current discounts on a selection of products? If you have any questions, please do not hesitate to contact us. The Lyo team
V
Verified Buyer
Rating: 1 out of 5
Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.
Response from Freezedried & Co
Thank you for your return of experience and sorry if you have encountered a problem with the delivery. It seems that your order is delayed with the customs. My colleague has refund the shipping charges and stay in touch with you until the delivery. The Freezedried and Co team.
J
Julie T.
Rating: 4 out of 5
On a relatively small order in volume, 1 pierced gel that leaked on everything else. It's a shame
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. The Lyo Team
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Nicolas P.
Rating: 4 out of 5
easy to order on the website, quick to send and receive. prices are high.
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Response from Freezedried & Co
Thank you for your feedback, especially on our prices. In all transparency, we apply the sales prices recommended by our suppliers, and we are in a context of rising prices. That being said, please do not hesitate to let us know which products you find to be overpriced. We've also included a link to our Bargains section, where you'll find all the latest bargains. If you have any questions, please do not hesitate to contact us. The Lyo team :) https://www.lyophilise.fr/bons-plans-c-3563
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 4 out of 5
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Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio R.
Rating: 4 out of 5
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Thanks for the note! The Lyophilise & Co team
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Omar M.
Rating: 4 out of 5
Choice and speed of delivery
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
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Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
M
Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
G
Guillaume R.
Rating: 4 out of 5
Inadequate packaging for the gourd because it could move around in the box (nothing to hold it in place even if the gourd is attached to a box), but excellent product for going to India.
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Response from Freezedried & Co
Thank you for your feedback. Our logistics colleagues normally use paper to wedge this type of item. We'll let them know what you think. We wish you a wonderful day and a wonderful expedition to India. The Lyo Team
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Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
Fast
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
E
Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Claire L.
Rating: 4 out of 5
The beef jerky is no surprise....I'd certainly recommend it.....The other products have not yet been tested. On the downside, many products not available on the site, the braised carrots are they really freeze-dried????The site is well done and delivery very fast. You have won a new customer.
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Response from Freezedried & Co
Thank you for your feedback. Braised carrots are not freeze-dried, but sterilized. You may have noticed that they are heavier. So they don't need to be rehydrated, just reheated using the heating method of your choice. If you have any questions, please do not hesitate to contact us. The Lyo team.
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Lucas R.
Rating: 4 out of 5
Great prices, order and delivery on time, and above all, a French company - perfect!
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
M
Michel D.
Rating: 4 out of 5
I had a problem with the products delivered. The expiration date did not correspond to the one advertised. A simple phone call solved the problem, but I was annoyed at the time. Very good responsiveness, but this can be avoided.
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Response from Freezedried & Co
Thank you for your feedback, we will pass it on to our logistics and customer service colleagues. Many thanks for your understanding. The Lyo Team
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Charlotte D.
Rating: 2 out of 5
i placed an order with you, and i know it's my fault. i forgot to pay the shipping, i've been waiting for my order for a week and seeing nothing coming, i contacted you. To tell me that I hadn't paid the postage! why didn't you send me an e-mail to remind me? it's stupid! I know I didn't pay attention when I paid! sad though :(
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Response from Freezedried & Co
Thank you for your feedback. We understand your frustration. Payment must be complete for the order to be dispatched. On our side, my colleagues normally warn us. It seems that there has been human error on both sides. Your order will be shipped today. Have a nice day. The Lyo team.
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
My entire order was satisfactory.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Hugo M.
Rating: 4 out of 5
Always satisfied with the service, the delivery care and the website, which is quite clear. The only "reproach" I would make is the notice on the products which is requested much too early. I was quite disappointed with a dried meat and I couldn't give a proper comment because I ate it a few months after ordering and the request was closed.
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Response from Freezedried & Co
Thank you for your feedback, yes indeed, the reviews are sent after ordering and the link has a lifetime. That said, you can always send them to us by e-mail team(at)lyophilise.com. We'll need a username of your choice, the product reference (code or full name on the invoice) and your review, as well as a rating between 1 and 5. We'll take care of entering it on our site. The Lyo team will be happy to answer any questions you may have.
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Sophie R.
Rating: 1 out of 5
Not yet received
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Response from Freezedried & Co
Hello, it seems that the service provider was unable to deliver your parcel immediately. However, the tracking of your parcel indicates that it has been available at your collection point since Saturday. Will you be able to pick it up? If you encounter any problems, please contact us by phone or e-mail team(at)lyophilise.com. Best regards. The Lyo team
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Pierre P.
Rating: 4 out of 5
Everything conforms to product service
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucas M.
Rating: 4 out of 5
My order was delivered promptly, the only downside was that the flint did not spark hot enough to ignite a handkerchief.
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Response from Freezedried & Co
The Lyo team thanks you for your opinion! Concerning the flint, we tested it on our own and didn't manage to ignite a handkerchief. We recommend using it with good fuel to start your fire (birch bark, resin, tinder, etc.). If you don't have any with you, we recommend using tindersticks. We hope we've been able to help!
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Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
L
Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
L
Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
J
Jean L.
Rating: 4 out of 5
Order received promptly
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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