The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Hello, your order is available since July 13th at BOUTET SELEXION - 16 ROUTE DE BOUILLON - 6700 - STOCKEM - BE. If you have any problems collecting your order, please contact us directly on 0033 2 97 87 23 73. Thank you very much. The Lyo Team
V
Verifizierter Käufer
Rating: 1 out of 5
My order has been on the way for 7 days and nobody knows where it is. I have written an e-mail but no one has replied.
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Response from Freezedried & Co
Hello, thank you very much for your feedback. We apologize for the delayed response due to the public holiday. Since your request, your parcel has been delivered according to the tracking. We hope you are happy with your order. Available if you have any questions
G
Guillaume D.
Rating: 4 out of 5
The speed of delivery is excellent. In terms of products, we really need more organic choices.
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Response from Freezedried & Co
Thank you for your feedback. We're always on the lookout for new recipes from our manufacturers. But it's true that organic products are still in the minority at the moment. That said, the emphasis in recent years has been on 100% natural recipes, i.e. without preservatives or additives. Here are the links to organic and 100% natural recipes. https://www.lyophilise.fr/repas-lyophilises-c-456?f808=oui https://www.lyophilise.fr/repas-lyophilises-c-456?f798=oui
M
Manon R.
Rating: 4 out of 5
Hello, Thank you for clearly and promptly notifying us of "incomplete" files. Have a nice day.
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Response from Freezedried & Co
Thank you for your feedback. If you have any questions, please don't hesitate to contact us directly at [email protected] or by phone 02 97 87 23 73. We wish you a pleasant day. The Lyo team
C
Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
J
Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
L
Laurent B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo T.
Rating: 2 out of 5
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
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Response from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
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Claire M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Claire M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise D.
Rating: 4 out of 5
Before buying the product, I phoned the store to ask if they had the instruction manual. The answer was yes. Indeed, there is one, but only in English! Very problematic! I'm pleased with the speed of the shipment and with the device in principle, but I'm not experienced enough to give an opinion...
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Response from Freezedried & Co
Thank you for your feedback. Yes indeed, my colleague noticed this and subsequently sent you an e-mail with the instructions in French? All that's left now is to wish you happy testing. The Lyo Team
M
Marie M.
Rating: 1 out of 5
Hello , still nothing received , I placed my order on Tuesday 28/06 09:49 , I receive an email from colissimo informing me that delivery is scheduled for Friday 01/07 - Friday 01/07 23:23 new email informing me: "You had chosen a provision in a point of withdrawal "Your merchant Pickup", it is temporarily unavailable. "it's a Super U hypermarket, unavailable? - today tuesday 05/07 still nothing - I think I'm going to cancel my order and stop recommending it - delivery in 48h00! way out of time!
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Response from Freezedried & Co
Sorry about this delivery incident. It can indeed happen that a relay point is no longer able to receive parcels (no more space, especially during sales periods), in which case the parcel is redirected to another relay point. My colleague has contacted you by e-mail to inform you of the new relay point. We apologize for this inconvenience, which is beyond our control, and hope for your understanding. The Lyo team
N
Nicolas R.
Rating: 4 out of 5
FAST AND MATCHING PRODUCT
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
E
Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
E
Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
E
Elise T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
C
Comprador Verificado
Rating: 4 out of 5
They didn't have the product I ordered so I don't rate it 5 stars, but the response was quick and the return was fast.
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Response from Freezedried & Co
Thank you for your feedback, and sorry again for the inconvenience. See you soon, the Lio team
C
Charlotte D.
Rating: 4 out of 5
I haven't tried it yet. It's due next weekend
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Response from Freezedried & Co
Thank you for your feedback! We hope you enjoy your tests :) The Lyo team
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Comprador Verificado
Rating: 4 out of 5
Some dishes I find too salty, the desserts could be more varied. Overall I am very satisfied with the purchase. Thank you very much
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Response from Freezedried & Co
Thank you for your comments. We have a filter that only retains low salt dishes. I will send you the example link. Thank you for your confidence. The Lio team https://www.liofilizado.es/platos-liofilizados-con-carne-c-457?f801=si
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Theo R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
T
Theo R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
T
Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
T
Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
A
Anais T.
Rating: 1 out of 5
-
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
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Anais T.
Rating: 1 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
A
Anais T.
Rating: 1 out of 5
-
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Response from Freezedried & Co
Thank you for your feedback. Are you not completely satisfied with your order? You had an in-store collection. Write to us and we'll try to improve or find a solution for you. The Lyo team
L
Lucas R.
Rating: 2 out of 5
The delivery was missing a product. So a lack of vigilance in logistics? can do better.
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Response from Freezedried & Co
Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team
A
Antoine R.
Rating: 4 out of 5
Perfect in every way: A wide range of products, in small or large quantities, low prices, secure payment and fast delivery.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
A
Anais M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
A
Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
A
Anais M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Jean R.
Rating: 4 out of 5
Fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Camille L.
Rating: 4 out of 5
Breton company
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Response from Freezedried & Co
Exactly, we're based in Lorient :) Have a nice day. The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
S
Sophie R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
A
Antoine R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
A
Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
A
Antoine R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
A
Anais L.
Rating: 4 out of 5
Just been delivered my opinion at the end of the season thank you
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Response from Freezedried & Co
Thanks for your feedback! Happy testing! The Lyo team
G
Guillaume D.
Rating: 4 out of 5
Very good
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo P.
Rating: 2 out of 5
The prices are becoming exorbitant, and on top of that you have to pay the postage. I will not advertise. Thank you very much.
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Response from Freezedried & Co
Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.
J
Julie D.
Rating: 2 out of 5
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
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Lucia G.
Rating: 4 out of 5
Fast shipping.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Laurent T.
Rating: 4 out of 5
The products ordered were as requested and the flavour was delicious! On the other hand, the delivery time of 24 to 48 hours was not respected by the delivery service. Fortunately, we received the products one day before our Trek departure.
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Response from Freezedried & Co
Thank you for your feedback and understanding. We're delighted that you were able to trek in good conditions and that we were able to fit into your backpack :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
Nothing to say about the site, just that chronopost delivered to a relay point (which closed early), without going through the address given for delivery. When you want your lyophys before you go on vacation, it's annoying (allow 1 week for it to arrive).
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Response from Freezedried & Co
Thank you for your feedback, and I'm sorry about this delivery incident. Did it affect your vacation? Can you contact us via the contact form? Have a nice day. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
Y
Youssef M.
Rating: 1 out of 5
To this day I still haven't received my parcel.
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Response from Freezedried & Co
Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
P
Pierre P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume M.
Rating: 4 out of 5
Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie T.
Rating: 4 out of 5
+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...
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Response from Freezedried & Co
Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team
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