Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Prices a little below the market, choice of products, but too many out-of-stocks, resulting in a half-done order.
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Response from Freezedried & Co
Thank you for your feedback. We look forward to seeing you again. We are experiencing temporary stock-outs, due to various factors depending on the brand: Brexit, strong summer demand, difficulties in restocking raw materials for certain manufacturers. Please feel free to create dispos alerts for the products you are looking for to be notified of any returns, or to contact us directly if necessary. Thank you for your understanding. Sincerely yours, the Lyo team
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Antoine P.
Rating: 2 out of 5
I've been waiting for my order for a week with no explanation.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. In the meantime, my colleagues have come back to you to resolve the problem. Thank you for your understanding and trust. The Lyo Team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
fast delivery and willing to listen if there is a problem .
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel P.
Rating: 4 out of 5
Good. Order and stock indication correspond to reality. Attractive prices. Professional team. Shipping took a little while, but other than that, TOP!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Pierre D.
Rating: 2 out of 5
Fast delivery neat nothing to say But the product cement bottle A unfortunately worthless three times I tried to put my bridge it does not even hold and yet I followed all the steps indicated plus the viewing of quite a few videos in short honestly I am disappointed.
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Response from Freezedried & Co
Thank you for your feedback on our company and the DentaPass product. It's not always easy to do your own treatment and we understand your disappointment. In any case, the use of this emergency kit must be followed by a visit to the dentist within 30 days of use. We hope that everything has since returned to normal. Sincerely yours, the Lyo team
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Hugo B.
Rating: 4 out of 5
Degressive lot would be a plus
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Response from Freezedried & Co
Thank you for your feedback and your confidence. The Compact Rations section allows you to order by the unit or by batch, with a sliding scale of charges for larger quantities. The Lyo team https://www.lyophilise.fr/rations-compactes-c-473
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Antoine B.
Rating: 4 out of 5
The choice of products and customer service is top notch. I would have liked an e-mail to warn me of the waiting time due to lack of stock. I had to ask them myself why after 3 weeks my order had still not been dispatched. they explained to me that there was a restocking problem with their supplier and offered to send me my order partially, or to wait or to be reimbursed for the missing item. it was great, i would have given them 5/5 if they had contacted me earlier to let me know :)
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Response from Freezedried & Co
We're a small company, we want to do things right and we should have come back to you regarding your order. However, we are delighted that you were able to receive your products on time. The Lyophilise & Co team thanks you for your comment :)
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
Order received promptly and responsive after-sales service
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Response from Freezedried & Co
Thank you for your feedback. Sébastien from the Lyo team
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Sophia A.
Rating: 4 out of 5
Ration and nutritional intake are good, but the quality of the dishes is not particularly varied.
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Response from Freezedried & Co
Thank you for your feedback. Please let us know by email team[at]lyophilise.com what improvements you'd like to make to the products for future productions. Sincerely yours, Team Lyo
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Hugo D.
Rating: 4 out of 5
This is my first order and I haven't tested the filter on the gourd yet so it's hard to say. Fast shipping
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Response from Freezedried & Co
Thank you for your feedback! Please don't hesitate to come back to us if you have any questions or requests. :-) Sébastien from the Lyo team
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Pierre D.
Rating: 4 out of 5
Good quality products, sufficient and eco-friendly packaging (recycling), the only downside was the last-minute change to the delivery point.
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Response from Freezedried & Co
Many thanks for your feedback. :-) We'll see what happened with the carrier. Do not hesitate to come back to us by email or phone to give us more details. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Comprador verificado
Rating: 1 out of 5
Order arrived late
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Response from Freezedried & Co
Thank you for your comment. You ordered on 07/29, and the package was shipped on 07/30, so we respected the deadlines for the preparation of your order. Then, on our site it is indicated that the delivery is within 3 to 5 working days to the address of your choice in Spain, and you received the parcel on 04/08/08. For another order, do not hesitate to contact us if you want an express delivery. Marie of Lyophilized & Co
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Laurent D.
Rating: 4 out of 5
I liked the speed of shipment. On the other hand, the product had already been unpacked and the gift promised with the order was not present!
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Response from Freezedried & Co
Thank you for your feedback and comment! Looking at your order, indeed, you met almost all the conditions.... but you forgot to enter the code that allowed you to add this gift ;) Thank you for your understanding. The Lyo team
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Michel T.
Rating: 4 out of 5
I ordered freeze-dried products and received them 3 days later. Delivery on time, impeccable packaging. I have not yet tested the freeze-dried products.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
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Comprador verificado
Rating: 1 out of 5
I have not received the products yet, after a long wait, even paying the shipping to my home I had to change it to pick it up at the store and they still have not sent me the code to be able to pick it up.
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Response from Freezedried & Co
Thank you for your comments. When we saw the situation of your order, my colleagues called you to help you find your package at your local post office. We thank you for your apologies for this incident and thank you for your understanding. We hope you were able to retrieve your package.
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Nicolas D.
Rating: 4 out of 5
There are lots of freeze-dried dishes to choose from. There used to be a "natural compositions" section or something like that. Because I avoid preparations with preservatives and other products. Also, you can't save a list of items you usually buy. Except for the order history, but you have to click on each product.
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Response from Freezedried & Co
Thank you for your feedback. At the end of this review, I've included a link to the 100% natural section for freeze-dried products and sports nutrition. With our brand new site, you can add a product to a list of favorites by clicking on the backpack on the product sheet you're interested in. This list can then be found in your personal space. Have you tried it? The Lyo team is at your disposal if you have any questions ;) Freeze-dried: https://www.lyophilise.fr/100-naturel-c-2709 Sports Nutrition: https://www.lyophilise.fr/100-naturel-c-2711
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Elise D.
Rating: 2 out of 5
I was offered (so I paid) a colissimo delivery on a friday in the early afternoon. but as the order is only processed from monday, I received it on wednesday, so after my departure on Bivouac. so I'll keep my meals for my next Bivouac.
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Response from Freezedried & Co
Thank you for your feedback. For a postal order, it takes 4 days on weekdays. 2 for shipping and 2 for delivery. According to our back office, you ordered on Friday July 23 at 14:09. Our orders are prepared within 48 hours from Monday to Friday (excluding Saturday and Sunday). Your order was therefore dispatched on Monday at the end of the day when the Post Office picked it up, and reached you on Wednesday. Delivery times were respected. Having said that, please don't hesitate to contact us by phone or via the contact form to let us know how urgent your order is?
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Theo M.
Rating: 4 out of 5
quality product
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Jean M.
Rating: 1 out of 5
You deliver to China, Singapore, Japan and Malaysia, but not to the Philippines. It's not much further. Too bad I had a good order for you. US Augason Farm delivered in 1 week without any problem. Poor France.
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Julie P.
Rating: 4 out of 5
The eggs were average but the other 2 dishes were good.
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Response from Freezedried & Co
Thank you for your feedback! You can rate our products directly via a special email dedicated to product reviews. Scrambled eggs be damned ^^ . The Lyo team thanks you for taking the time to rate us. Have a nice day.
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Fatima M.
Rating: 4 out of 5
It's too early to say, as I haven't yet had a chance to taste the products. On the other hand, I find that there's a lot of plastic packaging for the quantity of food contained.
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Response from Freezedried & Co
Thank you for your feedback. Your comment probably relates to the fruit? If so, the brand does indeed use the same bags as for these recipes, no doubt for reasons of accounting for their machines but also for cost, as they are cheaper for large volumes (and conversely, there could be a knock-on effect on prices). That said, your comment is right on and we'll be sure to let them know. Thank you for your confidence and enjoy your wine. The Lyo team
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Comprador verificado
Rating: 1 out of 5
If you say it takes between 3 and 5 days, keep that in mind because it is essential. I ordered on Sunday and a week later I still have not received my order. Regrettable
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Response from Freezedried & Co
Your order was placed on the 18th and shipped on the 19th, our team respected the deadlines. Your package was then serviced through Correos and arrived in Spain on the 23rd. It seems that the carrier is experiencing some delay, but this is out of our control. We are launching a survey with the carrier and will contact you by email (check your spam) to provide you with a solution. Thank you for your understanding. The Lio Team
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Manon B.
Rating: 4 out of 5
A wide variety of products and many vegetarian options.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Nicolas T.
Rating: 4 out of 5
On-time delivery, product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo M.
Rating: 4 out of 5
Quality products. Top-notch customer service: helpful, responsive, enterprising and very friendly! Thanks to the team
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Comprador verificado
Rating: 1 out of 5
After 8 days I am still waiting, in addition to delaying my departure by days. It's a pity!
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Response from Freezedried & Co
Thank you for your comment. Your order was placed on our website on Monday 12/07. This summer, the packages are dispatched within 48h (working days). Wednesday was a holiday in France, so the expedition was on Thursday 15/07. The delivery times for Spain are also 4 working days (carriers do not deliver on weekends). Your parcel is at the delivery place serving your address. Thank you for your understanding, best regards. The Freeze Dried & co team
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Comprador verificado
Rating: 4 out of 5
Fast response times
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
Fast, efficient, no nasty surprises. I don't give them 5 stars because I think the lack of stock is a shame. Choices are unfortunately too limited because of this.
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Response from Freezedried & Co
Thank you for your feedback. We're not sure which product category you're disappointed with, but considering your order, we think it's freeze-dried :) We currently have just over 400 recipes and kits in stock but we could indeed have a few more...Due to brexit, we're experiencing supply delays on English brands, with strict customs controls impacting lead times as well as companies finding themselves in an administrative headache. Let's hope that, after a few cups of tea, things will soon be back to normal. In any case, thank you for your feedback, and we hope we've provided you with some information. The Lyo team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille T.
Rating: 4 out of 5
Hello, We ordered several meals of different brands that we have not yet used, except for one. Everything was well packaged with an invoice summarizing the order, and the box was open as it was picked up on the spot. When it came time to put the bags away, a bag of Aventure Food pasta, cheese and mushrooms was damaged by a: "cutter stroke"? We ate it quickly and it was good. Sincerely
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Response from Freezedried & Co
Hello, thank you for your feedback. The brand's recipes are presented flat in the box, so when you cut the tape (despite a warning from the brand), the bag on top is more likely to be cut. In any case, we should have noticed this when preparing your parcel. Our team will contact you to propose a compensatory solution. The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Julie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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