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I
Rating: 4 out of 5
Yes, effective whistles and not too expensive
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2 and 4 stars
Reset filtersR
Rating: 1 out of 5
Not even a small gift for the money spent, not even discount coupons, nothing
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Response from Freezedried & Co
We are sorry that your experience did not fully meet your expectations.
We regularly offer promotional deals through our newsletter. Don't hesitate to subscribe so you don't miss anything!
We regularly offer promotional deals through our newsletter. Don't hesitate to subscribe so you don't miss anything!
M
Rating: 2 out of 5
Everything went well, but I noticed that the Naak bars indicate that it is preferable to consume them by the end of April 26...
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Response from Freezedried & Co
Thank you for your message. The Naak bars have a minimum durability date ("best before"), which is common for this type of product. They remain consumable after this date, with optimal quality simply guaranteed until then.
We remain at your disposal if needed.
We remain at your disposal if needed.
L
Rating: 4 out of 5
Overall, I am satisfied with the order, the only concern is that I am missing an item in the survival bag, upon receiving the package, the box was slightly torn on one side, so the missing item in my bag was not lost for everyone.
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Response from Freezedried & Co
Thank you for your feedback, we are glad that your order meets your expectations.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.
M
Rating: 4 out of 5
Product OK but shipping such a small box in a carton, was it useful? Shipping by post in a cardboard envelope would have sufficed and I could have received it in my mailbox.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.
Thank you again for your order and your constructive remark.
R
Rating: 4 out of 5
Very satisfied with my purchase received with care I will very likely even surely recommend very soon.
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D
Rating: 4 out of 5
fast and efficient delivery nothing to complain about, good quality material overall for the filtering bottle, I just have some doubts about the filter because I really have to push hard to get water out, and it's not the flow rate shown in the videos.
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J
Rating: 1 out of 5
Hello, I still haven't received my order. Have a nice day
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Response from Freezedried & Co
We are sorry that the delivery time may have disappointed you. Your order placed on May 5 was delivered on May 12, and we note that your review was left before its receipt.
We hope, however, that your order brings you complete satisfaction and we remain at your disposal if needed.
The Lyophilise & Co. team.
We hope, however, that your order brings you complete satisfaction and we remain at your disposal if needed.
The Lyophilise & Co. team.
P
Rating: 4 out of 5
Quick, perfect
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B
Rating: 1 out of 5
Missing the main part of the order, a stove.
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Response from Freezedried & Co
Thank you for your feedback, and again sorry for this incident upon receiving your order.
Unfortunately, the main part was missing at the time of preparation, but we are happy to have been able to resolve the situation quickly with you so that you could receive your stove as soon as possible.
Thank you for your understanding and patience despite this setback.
Unfortunately, the main part was missing at the time of preparation, but we are happy to have been able to resolve the situation quickly with you so that you could receive your stove as soon as possible.
Thank you for your understanding and patience despite this setback.
J
Rating: 2 out of 5
The only small downside is choosing Chronopost for your deliveries: erratic updates on my delivery on their site, as usual, unfortunately. Otherwise, nothing to complain about.
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Response from Freezedried & Co
Thank you very much for your feedback.
We are sorry for the erratic tracking experienced with Chronopost. Good news: delivery via Colissimo is once again available on our site, allowing you to choose an alternative when ordering.
Thank you again for your trust!
We are sorry for the erratic tracking experienced with Chronopost. Good news: delivery via Colissimo is once again available on our site, allowing you to choose an alternative when ordering.
Thank you again for your trust!
J
Rating: 4 out of 5
-
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P
Rating: 2 out of 5
Disappointment for several months regarding Lyophilized: the website was hacked and since then several possibilities to see our favorite items (wishlist) have been lost, along with our loyalty points, and regarding prices, they remain high even if so-called regular marketing promotions offer very little real attractiveness for customers. It's a shame because the team and the initial project were really appreciated. Back to basics please! Thanks!
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Response from Freezedried & Co
Thank you for taking the time to share this detailed feedback, even if it is difficult for us to read.
You are right on several points: we suffered a cyberattack in August 2024, which significantly impacted our site and certain functionalities, particularly wishlists and some elements related to customer accounts. We completely understand the frustration this may have generated, especially for our loyal customers who had their habits on the site.
Regarding prices and promotions, we also hear your comment. We try to offer relevant deals while working with technical products and brands whose prices are often regulated. That said, your feedback is valuable and pushes us to continue improving our approach.
The message is well received on the “Back to basics.” The initial spirit, the closeness with our customers, and the outdoor passion remain at the heart of the project. Thank you for your honesty, and also for your loyalty.
You are right on several points: we suffered a cyberattack in August 2024, which significantly impacted our site and certain functionalities, particularly wishlists and some elements related to customer accounts. We completely understand the frustration this may have generated, especially for our loyal customers who had their habits on the site.
Regarding prices and promotions, we also hear your comment. We try to offer relevant deals while working with technical products and brands whose prices are often regulated. That said, your feedback is valuable and pushes us to continue improving our approach.
The message is well received on the “Back to basics.” The initial spirit, the closeness with our customers, and the outdoor passion remain at the heart of the project. Thank you for your honesty, and also for your loyalty.
H
Rating: 4 out of 5
Practical, good, varied dishes
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L
Rating: 2 out of 5
Delivery time too long
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Response from Freezedried & Co
Thank you for your feedback and sorry for this delivery time longer than expected.
Unfortunately, an error occurred in the routing of your package, independent of our will.
We understand the frustration this may cause and we apologize for this setback. Thank you nonetheless for your patience and understanding.
Unfortunately, an error occurred in the routing of your package, independent of our will.
We understand the frustration this may cause and we apologize for this setback. Thank you nonetheless for your patience and understanding.
Y
Rating: 4 out of 5
Perfect!
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C
Rating: 4 out of 5
A good option for expeditioners with EC.
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J
Rating: 4 out of 5
Package conforms to the order. The rations are very good but the quantities are a bit tight after a day of hiking.
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J
Rating: 1 out of 5
I order a ration with pork meatballs and I receive vegan and halal, so without pork! The product is not suitable at all.
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Response from Freezedried & Co
Thank you for taking the time to share your feedback, and our sincere apologies for this error with the received product.
We completely understand your disappointment, especially when the product received does not match at all what was ordered or your expectations. The issue has been reported to the supplier to understand the origin of this preparation error and to prevent it from happening again.
We are sincerely sorry for this bad experience. Please do not hesitate to reach out to us during your next order: we will make a commercial gesture to make amends
We completely understand your disappointment, especially when the product received does not match at all what was ordered or your expectations. The issue has been reported to the supplier to understand the origin of this preparation error and to prevent it from happening again.
We are sincerely sorry for this bad experience. Please do not hesitate to reach out to us during your next order: we will make a commercial gesture to make amends
E
Rating: 4 out of 5
satisfied
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F
Rating: 4 out of 5
Received my order well and quickly. Small downside, a sugar packet exploded in one of my 24-pack rations.
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J
Rating: 4 out of 5
Speed of delivery, perfect because I was hitting the road! Congratulations and good luck to you.
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M
Rating: 1 out of 5
I was expecting a box and I receive A BAG given the price I consider it a scam I will make no recommendations for this product!
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D
Rating: 4 out of 5
Delivery made at home in perfect condition.
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F
Rating: 2 out of 5
I am celiac and cannot eat gluten. Traveling is a problem and for my next trip to Egypt, I bought 10 assorted packages of freeze-dried products. I used the "singluten" filter on the website. When the product arrived (with a delay), 5 are gluten-free, 2 do not say if they contain (I don't know if I can eat it) and 3 say with traces of gluten (I cannot eat it). I can only make use of half of the purchase.
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Response from Freezedried & Co
Hello,
We are very sorry for the experience you have had, and we completely understand your concern as a celiac.
First of all, we apologize for both the delay in delivery and the confusion with the gluten-free products. We are doing everything possible to improve and update the "gluten-free" filter on the website to make it as reliable as possible, but there may be discrepancies depending on the information provided by the brands.
In any case, you can return the products that contain gluten or traces, as well as those where the information is not clearly indicated, without any problem. We will refund these items as soon as we receive them.
For future purchases, we always recommend carefully checking the ingredient list and allergen mentions on each product sheet, as this is the most reliable and updated information, especially for people with allergies or intolerances.
We are at your disposal to help you select 100% suitable products for your next adventure.
Best regards,
We are very sorry for the experience you have had, and we completely understand your concern as a celiac.
First of all, we apologize for both the delay in delivery and the confusion with the gluten-free products. We are doing everything possible to improve and update the "gluten-free" filter on the website to make it as reliable as possible, but there may be discrepancies depending on the information provided by the brands.
In any case, you can return the products that contain gluten or traces, as well as those where the information is not clearly indicated, without any problem. We will refund these items as soon as we receive them.
For future purchases, we always recommend carefully checking the ingredient list and allergen mentions on each product sheet, as this is the most reliable and updated information, especially for people with allergies or intolerances.
We are at your disposal to help you select 100% suitable products for your next adventure.
Best regards,
F
Rating: 4 out of 5
Everything was correct except for the delivery location. I couldn't change the delivery place of the product when placing the order, as none appeared. When finalizing the purchase, it automatically changed the delivery location to my home to another one that was not mentioned anywhere. Fortunately, I was finally able to pick it up at this second location. Other than that, everything was perfect.
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Response from Freezedried & Co
Hello
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
D
Rating: 4 out of 5
All good? Correct packaging
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J
Rating: 1 out of 5
Customs duties... Did not make it clear on purchase and check out that there will be Customs duties. Extremely unhappy
Response from Freezedried & Co
Thank you for your feedback. We’re sorry for the inconvenience caused. Information about taxes and customs duties is indicated on our website. For orders above £135, VAT is not charged on our website, but import duties and taxes may be requested by UK customs as the UK is outside the EU. Our customer service team will get back to you shortly to assist you.
G
Rating: 1 out of 5
I'm still waiting for my package
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Response from Freezedried & Co
Hello,
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
G
Rating: 4 out of 5
Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.
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Response from Freezedried & Co
Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.
M
Rating: 4 out of 5
Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.
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Response from Freezedried & Co
Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.
S
Rating: 4 out of 5
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
A
Rating: 1 out of 5
More than a month to receive my order. Had to follow up with the company twice to find out what was happening. No spontaneous communication from them. No commercial gesture. I absolutely do not recommend.
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Response from Freezedried & Co
Thank you for your feedback. The exceptional delay encountered on your order was due to a prolonged shortage with our supplier on the PocketRocket stove, which delayed the shipment of the package. Information was sent via email during this delay and we are sorry if it was not sufficiently clear. We regret the wait and the inconvenience caused. Our customer service remains available if needed.
L
Rating: 4 out of 5
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
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S
Rating: 4 out of 5
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
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K
Rating: 4 out of 5
Not tasted yet, order arrived on time and a wide variety of dishes.
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F
Rating: 4 out of 5
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
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P
Rating: 1 out of 5
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
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Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
T
Rating: 2 out of 5
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
S
Rating: 4 out of 5
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.