Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Product quality. Speed of delivery. It's just a shame that delivery costs are a bit high for a small product.
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Response from Freezedried & Co
Thank you for your feedback. According to your order, you have chosen delivery via La Poste at 6.95. Shipping costs are 4.95 for delivery to a relay point in France, should you wish to order again. Grouping orders with colleagues could also be a way of sharing shipping costs, or of reaching the 70-purchase threshold, at which point delivery is free of charge to a relay point in France. Sincerely yours, the Lyo team.
M
Michel D.
Rating: 4 out of 5
You have a wide choice of products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo Team
C
Comprador verificado
Rating: 1 out of 5
I have not received my order
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Response from Freezedried & Co
Thank you for your feedback. However, the package tracking indicates a delivery on Tuesday at 12:00, just after your comment. The delivery time for Spain is 3-4 working days - the carrier has encountered a bit of a delay and delivered in 5 days, sorry. Do not hesitate to contact me if you have questions. Best regards, the Lyophilized & Co team
A
Anais D.
Rating: 4 out of 5
I put 4 stars for the simple reason that you can always improve. Otherwise very good site, order received quickly, well packaged.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
J
Julie R.
Rating: 2 out of 5
I placed a large order on Monday 21 June and for 1 week I have had no news...
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Response from Freezedried & Co
Thank you for your feedback. The water filter is out of stock, which was indicated at the time of your order. A colleague will get back to you to find out your delivery preferences. Thank you for your understanding. The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Fast shipment within dates and packaging appropriate to the volume of the order
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio Team
T
Theo P.
Rating: 2 out of 5
Product still not received. I hope to have it by June 30th. Very, very late. Not cool......
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Response from Freezedried & Co
Thank you Alain for your feedback. Our team has been in constant contact with you since the incident with your first delivery due to a computer problem. We prepared a second parcel yesterday morning which was collected by our carrier the same day. This parcel is scheduled for delivery today. We hope you understand. The Lyo Team
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Nicolas P.
Rating: 4 out of 5
first experience: I thought I was on a site with more organic products.... and then I discovered, by selecting "gluten-free", a multitude of other brands resold by you. and then, selecting "gluten-free", I discovered a multitude of other brands that you sell. For a moment, I felt lost. I'd like more clarity on your products and those of others...
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Response from Freezedried & Co
Thank you for your feedback. We do indeed offer many brands related to food and outdoor equipment. We have created special selections such as Organic, Gluten-free, Lactose-free and 100% natural to facilitate the choice of those who have these criteria and wish to access these products more quickly. The idea was not to lose you :) If you have any questions or need advice, don't hesitate to contact us by phone or e-mail (team(at)lyophilise.com ;)
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Claire P.
Rating: 4 out of 5
I was looking for food bars for a long trail run. The Lyophilise & Co website offers a very wide range in this field. That's great, but it leads to a headache when it comes to choosing what's best for you. In fact, there's no tool to help you choose, and you're forced to painstakingly read the description of each product... in short, unrealistic, which leads to a choice more akin to poker!
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Response from Freezedried & Co
Hello and thank you for your feedback. We've just launched our new site, and still have a few parameters to adjust to make it easier for you to find what you're looking for in this section. In the meantime, don't hesitate to contact us if you'd like any advice (by phone, e-mail or chat window). The Lyo team
N
Nicolas D.
Rating: 4 out of 5
fast medium taste
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Response from Freezedried & Co
Thank you for your feedback on your order. We offer a wide variety of freeze-dried brands, and we'll be happy to help you choose from our best references. If you would like to order again, please do not hesitate to contact us :) The Lyo team
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Nicolas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
G
Guillaume P.
Rating: 4 out of 5
Fast delivery Some brands are not well represented on the site
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Response from Freezedried & Co
Thank you for your very interesting feedback! Could you please let us know which brands you are interested in by e-mail? team(at)lyophilise.com. Many thanks in advance. The Lyo team.
H
Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
H
Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
H
Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
H
Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Theo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel R.
Rating: 4 out of 5
Fast delivery but one of the bags had received a cutter cut.
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Response from Freezedried & Co
Thank you for your feedback. We will contact you to send you another bag. Sorry for the delay. The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Guillaume M.
Rating: 2 out of 5
Order placed a week ago and still no delivery ????????
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Response from Freezedried & Co
Thank you for your feedback. Indeed, when you placed your order, some products were out of stock, which was indicated on the product sheets and in your basket. Your order is being prepared today, and all products are back in stock. My colleague must have informed you yesterday during your telephone conversation. If you have any queries, please do not hesitate to contact us on 02 97 87 23 73 or team(at)lyophilise.com. The Lyo team
L
Laurent R.
Rating: 4 out of 5
For the amount of my order I would have appreciated free delivery...
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Response from Freezedried & Co
Thank you for your feedback. It is possible to choose the free delivery in relay point in France before validating an order (from 70 of purchases). Hoping to see you again on our site, please don't hesitate to contact us if you need information for a future order. Best regards. The Lyo team.
K
Karim B.
Rating: 4 out of 5
I find what I need but a little expensive sonon Ras. I'm looking forward to an order as I'm going hiking ssmedi.
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Response from Freezedried & Co
Thank you for your feedback! We try to offer a wide range of products to suit all budgets. I've added a link to our promotions, which might be of interest to you: https://www.lyophilise.fr/promotions-c-3563. Have a nice trip :) The Lyo team
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William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
W
William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
M
Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
M
Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
M
Miguel G.
Rating: 4 out of 5
Lots of choice and order received very quickly.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
E
Elise R.
Rating: 4 out of 5
Plenty of choice and good taste
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Response from Freezedried & Co
Thank you for your feedback. The Lyo Team
A
Anais D.
Rating: 2 out of 5
Very disappointed; products ordered promised a long or even very long shelf life, whereas the products received spent the longest time in your stocks.
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Response from Freezedried & Co
Hello, thank you for your feedback. The Katadyn bread tins have a shelf life of up to 15 years, and you should have received the certificate with your last order, which obviously was not the case. My colleagues will e-mail it to you today. On these long-life products, we have a high turnover of stock. For your information, the DLUO marked on the tins is 2 years, as this is the regulation in Germany, where this bread is sold in supermarkets. Hoping to have shed some light on your last order, our team remains at your disposal should you have any questions. Best regards. The Lyo team
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
A
Antoine T.
Rating: 4 out of 5
Responsive team, answers emails quickly. Delivery time very good.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Laurent R.
Rating: 4 out of 5
Buf Parmentier is good.
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Response from Freezedried & Co
Thank you for your review of this product. If you wish to rate other products, please go directly to the site :) Bon appétit to you. The Lyophilise & Co team
V
Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
G
Guillaume M.
Rating: 4 out of 5
Fast delivery. But the box was opened and the product packaging also opened (as if someone had wanted to know what was inside). However, all the contents were present, so no consequences in the end.
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Response from Freezedried & Co
Thank you for your feedback, we will inform our carrier. We thank you for your trust and hope to see you again on our site :) The Lyo Team
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume B.
Rating: 4 out of 5
Deadline met, quality respected, wide selection
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Good experience with Lyophilise. I will continue to trust them for the time being....
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Claire D.
Rating: 4 out of 5
Very fast and complete delivery. I'm only giving 4 stars because 2 bags of rations came loose and I'm waiting for a reply to my e-mail on this subject. Otherwise, I recommend.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime, my colleague has processed your request based on your email exchanges. We thank you for your understanding and hope to see you again on our site :) The Lyo team
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
A
Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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