Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
T
Theo B.
Rating: 1 out of 5
Does not keep food warm long enough, max. 4 h
Translated reviews
Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
T
Theo P.
Rating: 1 out of 5
I can't evaluate an order I haven't received.
Translated reviews
Response from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo
S
Sophie T.
Rating: 4 out of 5
Fast, accurate delivery
Translated reviews
M
Manon R.
Rating: 4 out of 5
bonjour bien mais les confitures ont perse tout etai collants
Translated reviews
Response from Freezedried & Co
Hello, we apologize for the inconvenience. Do not hesitate to contact our customer service team[at]lyophilise.com when you have a delivery problem. When you place your next order, you can also contact us so that we can make you a commercial gesture following this problem. Thank you for your understanding. Team Lyo
L
Lucas R.
Rating: 4 out of 5
Overall 2 good 24-hour rations
Translated reviews
O
Omar B.
Rating: 4 out of 5
order delivered but not quickly
Translated reviews
Response from Freezedried & Co
Hello Sir, We shipped your package on 10/12, the day after you placed your order. You chose the 48h delivery option, and the parcel was delivered on 12/12. If you want faster delivery, you should choose Chrono-relais, which delivers in 24 hours. Thank you for your understanding. Team Lyo
L
Lucie D.
Rating: 1 out of 5
i'm not satisfied with my order i've asked for a return, and still no answer, no news
Translated reviews
Response from Freezedried & Co
Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo
O
Omar R.
Rating: 4 out of 5
-
Translated reviews
M
Marie M.
Rating: 4 out of 5
-
Translated reviews
E
Ethan B.
Rating: 2 out of 5
No follow-up...not yet received. Could I have a follow-up? Thank you in advance. Sabine Ryon
Translated reviews
Response from Freezedried & Co
Hello Madam, Your parcel was dispatched on December 8th following receipt of your payment on the 7th. Your parcel is currently on its way, and will take 4 to 5 days to arrive in Belgium. Delivery should take place in the next few days. I will send you your tracking number by email. Thank you for your understanding. Elodie from Team Lyo
N
Nicolas R.
Rating: 4 out of 5
-
Translated reviews
H
Hugo P.
Rating: 4 out of 5
Fast delivery and good quality products, but one ration package was torn. Good overall.
Translated reviews
Response from Freezedried & Co
Thank you for your comment, and I'm sorry to hear about the problem with the ration. Has it been damaged by opening the ration? Please do not hesitate to contact us at team[at]lyophilise.com. Thank you for your understanding. Elodie from Team Lyo
L
Laurent B.
Rating: 1 out of 5
Ordered a week ago and no notice...
Translated reviews
Response from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
H
Hugo P.
Rating: 4 out of 5
-
Translated reviews
E
Elise B.
Rating: 4 out of 5
following a purchase from 29/11/2020
The products certainly have their good points (caloric/energetic), but the taste varies between 50% good, 30% edible and 20% disgusting. Thanks all the same for these product suggestions (choice of a vegetarian parcel for several days).
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to let us know, by return mail, which recipes convinced you and which you wouldn't recommend at all. Even if tastes are different for everyone, these elements may lead us to change the pack. If you wish, we can advise you on a wider vegetarian selection for a pack adapted to your preferences next time. See you soon. The Lyophilise & Co team
E
Elise P.
Rating: 4 out of 5
very good, fast, I'm going to test part of it on my next weekend hike, the rest goes in the emergency bag. I'm keeping one star to progress.
Translated reviews
N
Nicolas D.
Rating: 4 out of 5
-
Translated reviews
L
Lucas R.
Rating: 4 out of 5
-
Translated reviews
M
Mehdi M.
Rating: 2 out of 5
Inedible paella
Translated reviews
Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
P
Pierre M.
Rating: 2 out of 5
parcel not delivered to requested address but to post office
Translated reviews
Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
T
Theo M.
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
Translated reviews
Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
Y
Youssef R.
Rating: 4 out of 5
Convenience and choice of vegetarian products
Translated reviews
S
Sabrina M.
Rating: 4 out of 5
-
Translated reviews
M
Michel B.
Rating: 4 out of 5
-
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
Good service, but some descriptions should be improved, as they are not translated into Spanish.
Translated reviews
Response from Freezedried & Co
Thank you for your comment, we are working on the translations for our website. It is a very long work but we want to update the site very quickly. Thank you for your understanding and if you have any questions please do not hesitate to contact us. Best regards, the Liofilizado team
C
Comprador verificado
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
Translated reviews
Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
L
Laurent D.
Rating: 4 out of 5
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
Translated reviews
Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
J
Jean M.
Rating: 4 out of 5
Packaging too bulky
Translated reviews
L
Lucie R.
Rating: 4 out of 5
-
Translated reviews
L
Laurent M.
Rating: 4 out of 5
clear site but product a bit expensive
Translated reviews
Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence and we wish you all the best. Elodie from the Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
Hello, Perhaps a clear instruction manual in large letters and practical recommendations on use? I haven't tried it yet, so 4
Translated reviews
Response from Freezedried & Co
First of all, thank you for your comment and feedback. Each manufacturer indicates on the sachet the instructions for rehydrating the dishes. It's a very simple process: add the water indicated on each sachet, stir and wait the time indicated before tasting. Instructions for use are also given on the site's product sheets, along with advice on how to use them. Thank you for your confidence. Elodie from Lyophilise & Co
N
Nicolas R.
Rating: 4 out of 5
Quality-price ratio and speed Too bad the packaging is always too light Original cardboard packaging so arrives with the corners mishandled by carrier Already raised during my previous order Useless inquiry if no correction Still a shame
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We have launched an internal investigation to understand how the incident happened again. We are committed to meeting and satisfying all customer requests. We hope you will place your trust in us again. The Lyophilise & Co team
S
Sofia M.
Rating: 4 out of 5
A variety of products to suit all budgets. Fast delivery. Great!
Translated reviews
H
Hugo M.
Rating: 4 out of 5
Product quality.
Translated reviews
A
Alejandro M.
Rating: 4 out of 5
Order delivered promptly, but contrary to what I read on the site, I did not receive any certificate concerning the MHD date indicated on certain items, which is much longer than indicated. https://www.lyophilise.fr/A-3804-pain-de-seigle-500-g-15-ans.aspx
Translated reviews
Response from Freezedried & Co
Hello, I understand your question, it is an oversight on our part when preparing the packages. We will send you a private email with the durability certificate. Thank you for your understanding and trust. The Lyophilise & Co. team
G
Guillaume D.
Rating: 4 out of 5
Responsive customer service.
Translated reviews
L
Lucie R.
Rating: 4 out of 5
nothing to complain about it's correct
Translated reviews
G
Guillaume T.
Rating: 4 out of 5
The taste of cheese and potato.
Translated reviews
M
Michel B.
Rating: 2 out of 5
Products too expensive (JIMINI'S insects)
Translated reviews
Response from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
We use cookies for audience measurement and improving user experience.
English 