Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

Reviews 1, 2 and 4 stars

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J
Julie R.
Rating: 4 out of 5
Site design. Products on offer. Prices. Fast and accurate delivery.
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Michel L.
Rating: 4 out of 5
Smooth ordering and fast shipping
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Theo T.
Rating: 4 out of 5
Error in order preparation (an item noted on the BL was missing) but smooth, professional service.
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Elise D.
Rating: 4 out of 5
The website is well designed, clear and easy to understand. Shipping is respected, with attention to packaging.
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Guillaume M.
Rating: 4 out of 5
Perfect delivery. The Dish Warming System may not be very suitable for use in a life raft at sea. But I'm not looking forward to testing it!
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Camille M.
Rating: 4 out of 5
Speed and precision Only remark: some expiry dates a little short (4 months), rare nevertheless 2-3 products out of 40. Maybe I didn't look carefully when ordering.
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Response from Freezedried & Co
Thank you for your confidence, we indicate the DLUO and offer discounts on short-dated sports nutrition products. As regards freeze-dried or dehydrated products (the latter have a shorter shelf life than the former), our stock rotation allows for rapid product turnover. We cannot rule out an error in our stock. Our customer service will contact you.
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Antoine M.
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
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Laurent R.
Rating: 4 out of 5
the site is well designed, it's easy to find what you need, the choice of products is enormous, even the halal and vegetarian dishes are nice.
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Laurent P.
Rating: 4 out of 5
speed
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Hugo D.
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team
J
Jean L.
Rating: 4 out of 5
Hello, I'd like to take this opportunity to point out a small dent on the strawberry rice pudding box. Otherwise nothing to complain about. Sincerely, H. Haehnel
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Response from Freezedried & Co
Hello, sorry for the inconvenience - we pack and protect the products as much as possible in the carton, but the boxes can be weakened during transport. If the dent is slight and not located on the joint, the product and its preservation will remain intact. Thank you in advance for your understanding. The Lyophilise team
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Charlotte T.
Rating: 1 out of 5
SCAM!
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Response from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
J
Jean P.
Rating: 4 out of 5
Fast delivery, a little extra gift for the amount of the order (like many e-commerce sites) would have been a plus.
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Antoine M.
Rating: 4 out of 5
Fast shipping. Well packaged with an order form in the parcel. All that's left is to enjoy it all.
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Guillaume P.
Rating: 1 out of 5
Hello, I will reply when I receive my order. Sincerely
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Response from Freezedried & Co
Hello Sir, as indicated on our website at the time of your order, the products missing to complete your order will be available mid-May due to sudden high demand. We will keep you informed as soon as possible of the expected delivery date. Thank you in advance for your understanding. Elodie from Team Lyo
M
Michel D.
Rating: 4 out of 5
Clear website. Choice and competitive prices. Fast delivery.
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Claire L.
Rating: 4 out of 5
very serious transaction,quality product and reasonable shipping costs.to be recommended.
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Antoine M.
Rating: 1 out of 5
No confirmation when placing an order. No reply to emails
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Response from Freezedried & Co
An automatic e-mail is sent each time an order is validated.Concerning yours, unfortunately we had a stock error on one of the products, so the parcel could not be dispatched.Having contacted you, it turns out that our e-mail was in your spam folder, according to your return e-mail. Your parcel will be dispatched as soon as we receive your strawberries. Your parcel will be dispatched as soon as we receive your strawberries.sorry for the delay, thank you for your understanding.
A
Anais M.
Rating: 4 out of 5
the various orders arrived on time, with no unpleasant surprises.
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Jean D.
Rating: 1 out of 5
Order not received. Unable to comment
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Response from Freezedried & Co
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
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Claire L.
Rating: 4 out of 5
Simple, fast and with multiple choices.
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Elise D.
Rating: 4 out of 5
Responsive customer service!
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Lucas P.
Rating: 4 out of 5
following a purchase from 08/03/2020
CLEAR
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Jean R.
Rating: 4 out of 5
following a purchase from 07/03/2020
Most of the dishes are really good, I find the prices high, it's expensive per meal especially since the quantities are not extravagant like the 350 grams of some bags, otherwise very good sign ++++++++
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Response from Freezedried & Co
Thank you for your positive feedback. Sterilized meals equipped with self-heating systems (I believe this is the case for you) weigh between 300/400 g, depending on the brand and recipe. The price includes the self-heating system. Depending on your needs and projects, don't hesitate to contact us by e-mail and we'll work out a tailor-made selection for you :)
M
Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
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Marie D.
Rating: 4 out of 5
following a purchase from 10/03/2020
Fine, except that my last order is still being processed.
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Response from Freezedried & Co
Hello, as mentioned by email a reference is currently being restocked. We will receive it shortly, and your parcel will be delivered before the deadline indicated by you. Thank you in advance for your understanding. The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
following a purchase from 09/03/2020
All good.
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Pierre D.
Rating: 4 out of 5
following a purchase from 05/03/2020
delivery to the planned relay point not carried out because the carrier had to show up outside opening hours. I had to collect my parcel from another relay point, further away and with different opening hours.
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Guillaume D.
Rating: 4 out of 5
following a purchase from 05/03/2020
Fast, efficient delivery.
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Dani T.
Rating: 4 out of 5
following a purchase from 03/03/2020
Everything is fine
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Anais R.
Rating: 4 out of 5
following a purchase from 03/03/2020
delighted to see the reuse of cardboard boxes and cardboard paper to hold objects inside, but the problem is that some goods in the box have suffered transport damage
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Response from Freezedried & Co
Hello, thank you for your feedback. Despite the precautions taken by the logistics team, we have no control over what may happen during shipping. I invite you to contact my colleagues by e-mail [email protected] if any products have been damaged. We apologize for any inconvenience caused.
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Carlos F.
Rating: 4 out of 5
following a purchase from 02/03/2020
Cool and good
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Ethan B.
Rating: 4 out of 5
following a purchase from 02/03/2020
good.
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Anais D.
Rating: 4 out of 5
following a purchase from 26/02/2020
Large selection, visible storage, fast delivery, everything is good.
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Antoine L.
Rating: 4 out of 5
following a purchase from 23/02/2020
Good product
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Theo D.
Rating: 4 out of 5
following a purchase from 17/02/2020
Really good.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 15/02/2020
Perhaps we should propose smaller storage jars? Easier to hide, transport or barter in a crisis?
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Response from Freezedried & Co
Hello, thank you for your feedback. We are taking your request into account for our future research on these types of products. Don't hesitate to share your findings with us. Sincerely yours, Elodie from Team Lyo.
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
J
Jean B.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
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Lucie R.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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