Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

Reviews 1, 2 and 4 stars

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P
Pierre P.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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T
Theo R.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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C
Claire B.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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J
Jean L.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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M
Michel M.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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M
Mehdi B.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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L
Laurent T.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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M
Michel M.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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A
Antoine D.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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L
Laurent L.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
L
Laurent B.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
N
Nicolas B.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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C
Claire L.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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T
Theo M.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
C
Camille T.
Rating: 2 out of 5
following a purchase from 12/01/2020
Bjr,same order as 2019, But this year there is no little gift
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Response from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
L
Lucas D.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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Jean T.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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C
Charlotte D.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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Hugo P.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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T
Theo D.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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J
Jean R.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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H
Hugo R.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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L
Lucas M.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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M
Marie P.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
L
Laurent R.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/12/2019
The order was left at another address .....
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Response from Freezedried & Co
Good morning, sorry for the inconvenience, did you get your order back? Do not hesitate to contact us if you have any problem with the delivery ([email protected]). Thank you very much for your understanding, best regards. Elodie from the Lio team.
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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Charlotte B.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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J
Jean R.
Rating: 4 out of 5
following a purchase from 04/12/2019
Ras
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H
Hugo P.
Rating: 4 out of 5
following a purchase from 04/12/2019
Ras
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G
Guillaume R.
Rating: 4 out of 5
following a purchase from 01/12/2019
Very good
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M
Michel B.
Rating: 4 out of 5
following a purchase from 01/12/2019
Very good
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N
Nicolas L.
Rating: 4 out of 5
following a purchase from 26/11/2019
Too bad the little problem with the delivery address but customer service was very competent and the problem was solved very quickly. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. A display problem occurred when choosing the delivery address. We apologize again for the inconvenience and are delighted that the parcel arrived at the desired address. Have a nice day. Elodie from Team Lyo
M
Marie R.
Rating: 4 out of 5
following a purchase from 26/11/2019
Too bad the little problem with the delivery address but customer service was very competent and the problem was solved very quickly. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. A display problem occurred when choosing the delivery address. We apologize again for the inconvenience and are delighted that the parcel arrived at the desired address. Have a nice day. Elodie from Team Lyo
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 19/11/2019
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
T
Theo L.
Rating: 4 out of 5
following a purchase from 19/11/2019
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
A
Anais D.
Rating: 4 out of 5
following a purchase from 18/11/2019
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a 24h delivery, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost "screwed up" at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
H
Hugo D.
Rating: 4 out of 5
following a purchase from 18/11/2019
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a delivery in 24h, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost screwed up at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
M
Michel M.
Rating: 4 out of 5
following a purchase from 15/11/2019
Very happy fast delivery
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Charlotte P.
Rating: 4 out of 5
following a purchase from 15/11/2019
Very happy fast delivery
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