The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
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Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
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Patrick L.
Rating: 4 out of 5
following a purchase from 01/12/2025
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
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Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
J
Jorge O.
Rating: 4 out of 5
following a purchase from 31/12/2025
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
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Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
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Luca G.
Rating: 2 out of 5
following a purchase from 15/12/2025
The freeze-dried food containing potatoes and meat caused serious gastrointestinal problems for everyone. The rice-based food and desserts did not cause any problems. Except for the desserts, in all the preparations there was the classic underlying taste of preservatives. This was very pronounced in the products with meat and potatoes.
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Response from Freezedried & Co
Thank you for reporting what happened. We are very sorry to learn that the product caused gastrointestinal disturbances to the entire team and that the taste was not satisfactory. This is a serious feedback that we take with the utmost attention. We invite you to contact us directly providing, if possible, the batch number and the expiration date of the product, so that we can carry out the appropriate checks and offer you a suitable solution. We sincerely apologize for the inconvenience and look forward to your feedback.
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Tiffany M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Prices are high but the products are very good.
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Cristian R.
Rating: 1 out of 5
following a purchase from 24/11/2025
The responses were good. But it took a very long time for the order to arrive. Besides, I requested home delivery and after 3 weeks I almost had to go pick it up myself. I imagine the problem is with the agency. But I paid more for it to arrive sooner. Best regards.
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Response from Freezedried & Co
Thank you for your comment and for detailing your experience. We sincerely apologize for the delay in delivery and the inconveniences caused, especially considering that you selected and paid for a faster home delivery service. We understand your frustration and are reviewing what happened with the transport agency to prevent it from happening again. We appreciate your understanding and the trust you have placed in us. Best regards.
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Valerie C.
Rating: 4 out of 5
following a purchase from 23/11/2025
Great site but just a bit slow on delivery
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Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
H
Hervé F.
Rating: 4 out of 5
following a purchase from 03/01/2026
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
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Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.
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Loic V.
Rating: 2 out of 5
following a purchase from 05/12/2025
Chaotic delivery, delivery location poorly informed or incorrect. Some of the freeze-dried meals were inedible (way too salty, feedback shared by several others)
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Response from Freezedried & Co
We sincerely apologize for the issues encountered during delivery, particularly regarding the location error, as well as for your disappointment with some freeze-dried meals. This is clearly not the experience we wish to offer.
Regarding the taste, especially the overly salty aspect, we understand your comment: perception can vary depending on recipes and individuals, but your feedback is well noted for recipe improvement.
Please feel free to contact us directly.
M
Matthieu V.
Rating: 1 out of 5
following a purchase from 08/11/2025
5% discount not applied on €100 as announced.
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Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for this discount issue, this is clearly not the experience we want to offer.
If you wish, you can send us a message at [email protected] with your order number and, if possible, a screenshot of the announced offer (or the promo code used). We will check immediately and apply the missing discount or offer you an equivalent solution.
Best regards,
P
Philippe N.
Rating: 2 out of 5
following a purchase from 30/10/2025
Delivery made to another municipality, 20 km to go...
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Franck T.
Rating: 4 out of 5
following a purchase from 15/10/2025
nothing to report
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Eric B.
Rating: 4 out of 5
following a purchase from 15/10/2025
compliant
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Serge D.
Rating: 4 out of 5
following a purchase from 09/10/2025
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
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Corentin R.
Rating: 2 out of 5
following a purchase from 06/10/2025
Very disappointed with this water bottle. It leaks as soon as you tilt it: as long as it stays upright, it's fine, but as soon as it moves in the bag, or if you lift it too high to drink, it's a disaster. Given the price, I strongly advise against it.
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
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Agustín S.
Rating: 4 out of 5
following a purchase from 29/09/2025
Wide range of products. Fast and effective service. Recommendable.
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Maxime R.
Rating: 1 out of 5
following a purchase from 26/09/2025
I did not receive the right meal
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Response from Freezedried & Co
Hello,
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
J
Jean Louis B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very good, I am happy with my delivery.
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Antonio M.
Rating: 1 out of 5
following a purchase from 13/09/2025
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
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Response from Freezedried & Co
We sincerely regret your disappointment.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
A
Asuncion B.
Rating: 4 out of 5
following a purchase from 11/09/2025
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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Sébastien M.
Rating: 1 out of 5
following a purchase from 11/09/2025
Terrible delivery service!!! I pay a supplement to be delivered in 24 hours and I receive it a week later! unacceptable! Otherwise, great product.
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Response from Freezedried & Co
Hello Sébastien,
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
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Eric M.
Rating: 4 out of 5
following a purchase from 10/09/2025
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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Francis B.
Rating: 1 out of 5
following a purchase from 06/09/2025
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
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Response from Freezedried & Co
Thank you for your feedback. Chronopost delays do not reflect the level of service we wish for our customers. Please know that we closely monitor the quality of our carriers and adjust our partnerships accordingly to ensure reliable deliveries.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
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Naurine C.
Rating: 4 out of 5
following a purchase from 02/09/2025
Lack of variety.
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Francois V.
Rating: 1 out of 5
following a purchase from 01/09/2025
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
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Response from Freezedried & Co
Hello,
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
C
Claude B.
Rating: 4 out of 5
following a purchase from 31/08/2025
Impressive delivery speed...
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Theo G.
Rating: 1 out of 5
following a purchase from 28/08/2025
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
P
Philippe Le M.
Rating: 1 out of 5
following a purchase from 26/08/2025
Very disappointed with the 'carbonara pasta' and 'bolognese pasta' dishes. Way too spicy.
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Alberto Castrejón S.
Rating: 1 out of 5
following a purchase from 23/08/2025
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
C
Christian H.
Rating: 1 out of 5
following a purchase from 23/08/2025
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
M
Mario R.
Rating: 1 out of 5
following a purchase from 21/08/2025
I have not received my delivery until today!
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Response from Freezedried & Co
Hello,
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
D
Denis B.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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Ricardo M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Everything as planned
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Bernadette C.
Rating: 2 out of 5
following a purchase from 17/08/2025
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
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Lucas P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Slightly late shipping, nothing to report for the rest, good products.
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Jennifer D.
Rating: 4 out of 5
following a purchase from 19/08/2025
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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Luz T.
Rating: 1 out of 5
following a purchase from 27/07/2025
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
Response from Freezedried & Co
Hi there,
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
D
Diego R.
Rating: 1 out of 5
following a purchase from 02/08/2025
Very bland food, although the quantities were good.
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Esteban B.
Rating: 4 out of 5
following a purchase from 12/08/2025
A good product
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