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F
Rating: 1 out of 5
Indigestible from the start of the Bivouac for the whole family. Positive points: Breakfast
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 2 out of 5
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.
C
Rating: 1 out of 5
Bought in July 2025, I received an old model from 2022 that does not exactly have the same characteristics as the current model. It does not have the Thermacapture aluminum lining, which was specified in the description on Lyophilized.fr). I reported this to customer service who never responded to me. This is not serious at all! There is deception regarding the merchandise.
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Response from Freezedried & Co
Thank you for your message and for your vigilance.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
Y
Rating: 4 out of 5
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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A
Rating: 1 out of 5
Complete garbage! Order still hasn't arrived! They just send the package somewhere else... and write to me in French! Absolutely not recommended!
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M
Rating: 4 out of 5
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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J
Rating: 4 out of 5
all good, small problem with the shipment
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L
Rating: 4 out of 5
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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A
Rating: 4 out of 5
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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A
Rating: 1 out of 5
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
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T
Rating: 1 out of 5
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
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H
Rating: 2 out of 5
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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M
Rating: 4 out of 5
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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E
Rating: 1 out of 5
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
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A
Rating: 1 out of 5
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
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C
Rating: 1 out of 5
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
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I
Rating: 4 out of 5
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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G
Rating: 2 out of 5
No news about the replacement of a damaged package
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M
Rating: 4 out of 5
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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A
Rating: 2 out of 5
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
M
Rating: 4 out of 5
Top
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L
Rating: 4 out of 5
Satisfied. Product meets expectations.
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F
Rating: 2 out of 5
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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C
Rating: 1 out of 5
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
C
Rating: 4 out of 5
Top!
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S
Rating: 4 out of 5
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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C
Rating: 4 out of 5
Good quality and the order arrived very quickly.
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D
Rating: 4 out of 5
A bit too early to give a relevant opinion
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K
Rating: 4 out of 5
Fast service and in accordance with the request.
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F
Rating: 4 out of 5
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
M
Rating: 1 out of 5
Had to delay my departure by 3 days due to an order error.
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Response from Freezedried & Co
We are truly sorry for this error and the consequences on your departure. We understand your frustration and are doing what is necessary to prevent this from happening again.
J
Rating: 4 out of 5
The products are always compliant and a good delivery was made
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M
Rating: 4 out of 5
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
V
Rating: 4 out of 5
Super
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F
Rating: 4 out of 5
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
N
Rating: 1 out of 5
The communication and response times of the sales service are too long and require numerous follow-ups. The delivered products do not match our order and invoice, and here too we cannot get a response to correct and pay your invoice.
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Response from Freezedried & Co
Thank you for your message. We apologize for these communication issues and order errors. Our customer service has contacted you to resolve the situation as quickly as possible. Thank you for your trust and patience.
D
Rating: 4 out of 5
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
A
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Efficiency is the word
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R
Rating: 4 out of 5
Very good
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