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A
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
M
Rating: 2 out of 5
very sticky purée
Translated reviews
Response from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
C
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Rating: 4 out of 5
Reasonable and serious price. Choice of Mondial relay delivery not great though.
Translated reviews
Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Rating: 4 out of 5
Products met my expectations. Efficient delivery service.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
M
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
M
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
C
Rating: 4 out of 5
Suppress shipping costs when you reach a certain amount of money
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
S
Rating: 4 out of 5
Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Rating: 4 out of 5
Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
The Lyo team thanks you for the note :)
L
Rating: 4 out of 5
Great except for one small problem: when I wanted to confirm delivery to a relay point, I couldn't select one. As a result, I had to pay for delivery when it was free for relay point delivery.
Translated reviews
Response from Freezedried & Co
Thank you for the note. We have noted the small inconvenience encountered during delivery and have passed on the information to our carrier.
G
Rating: 4 out of 5
I appreciated the telephone exchange with your services.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
P
Rating: 4 out of 5
speed and efficiency
Translated reviews
Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
G
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
E
Rating: 4 out of 5
regular service
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 1 out of 5
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
Translated reviews
Response from Freezedried & Co
Hello, your parcel was indeed sent on Monday 25/11 (carriers do not collect parcels at weekends) and the parcel was made available on 27/11. However, the relay point didn't flash the parcel and so you didn't receive the information sms. According to the tracking system, you did receive it a few days later. Thank you for your understanding, and sorry for the inconvenience. Have a nice day, Team Lyo
P
Rating: 4 out of 5
Salespeople's availability on the telephone
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M
Rating: 4 out of 5
Very good overall. Could be improved: information on restocking / availability times for out-of-stock products. Thank you
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M
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
M
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Rating: 4 out of 5
Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Rating: 4 out of 5
Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
G
Rating: 4 out of 5
Fast delivery
Translated reviews
Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Rating: 4 out of 5
the 4 cans of emergency rations were badly damaged.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. We invite you to contact us at team[@]lyophilise to find a quick and suitable solution (please attach photos if possible). Thank you for your understanding. The Lyo team
P
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Rating: 4 out of 5
Fast delivery but the relay point is 35 km from my home. Despite the packaging being in good condition and the tins wrapped in bubble wrap, 3 tins were dented and I'm wondering whether I should eat them.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience of the relay point and the condition of the boxes on receipt. Although dented boxes are generally consumable if not opened or inflated, we understand your concerns. Please do not hesitate to contact us at team[@]lyophilise.com to find a suitable solution. Thank you for your understanding. Team Lyo
L
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Rating: 4 out of 5
quite fast
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Rating: 1 out of 5
Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Rating: 1 out of 5
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Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Rating: 1 out of 5
Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Rating: 1 out of 5
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Translated reviews
Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
L
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
A
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Many thanks :) The Lyo team
A
Rating: 4 out of 5
Response from Freezedried & Co
Many thanks :) The Lyo team
A
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Many thanks :) The Lyo team
P
Rating: 4 out of 5
Good products, long dates
Translated reviews
Response from Freezedried & Co
Thank you for your feedback! The Lyo team
T
Rating: 4 out of 5
Great selection, fast shipping, great shopping experience! On the other hand, some products lack description (material). And I would have liked to choose the color of the sea to summit drybag.
Translated reviews
Response from Freezedried & Co
Thank you very much for your positive feedback! We've taken your comments on product descriptions into account. We are currently working on improving our site (we lost some data following a recent technical incident). Thank you for your understanding!
S
Rating: 4 out of 5
S
Rating: 4 out of 5
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S
Rating: 4 out of 5
S
Rating: 4 out of 5
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M
Rating: 4 out of 5
Delivery times respected.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
N
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for your feedback! The Lyo team
N
Rating: 4 out of 5
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Translated reviews
Response from Freezedried & Co
Thank you for your feedback! The Lyo team
N
Rating: 4 out of 5
Response from Freezedried & Co
Thank you for your feedback! The Lyo team
N
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team