Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

Reviews 1, 2 and 4 stars

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L
Lucie M.
Rating: 4 out of 5
The items arrived in a torn cardboard box. Fortunately they were intact.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the condition of the box on arrival. We are delighted that the items are intact. Please don't hesitate to contact our customer service team if you have any queries. We'll be happy to help.
T
Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
T
Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
N
Nicolas R.
Rating: 1 out of 5
too expensive
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Response from Freezedried & Co
Thank you for your feedback. We do our best to offer quality products at reasonable prices. The Lyo Team
E
Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
E
Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
J
James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
W
William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
W
William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
I was rather disappointed by the expiration date of only 2 years.
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Response from Freezedried & Co
Thank you for your feedback. We understand your disappointment regarding the expiration date. Please do not hesitate to contact our customer service team directly, who will help you find a solution. The Lyo Team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Fast preparation, delivery and choice of delivery type. Choice and quality of products on offer, both hardware and freeze-dried.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
M
Michel B.
Rating: 4 out of 5
The package is big and heavy. Lots of packaging.
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Response from Freezedried & Co
Thank you for your feedback. We strive to reuse cartons as much as possible and reduce our packaging. We will continue to work on solutions to optimize our shipments. Your feedback is invaluable in helping us to improve. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello, the material requested is compliant, a little long to arrive but that's fine. I recommend the 1L popote rather than the 75cL, without knowing I took the smaller one, I should have thought of it!
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Response from Freezedried & Co
Thank you for your feedback, we ship your orders within 48 hours. Thereafter, it depends on the choice of carrier. If your order is delayed, please contact our customer service department. The lyo team
S
Sophie T.
Rating: 2 out of 5
I did not receive the order because the street number was missing.
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Response from Freezedried & Co
We apologize for the inconvenience. Our team did everything necessary. Please do not hesitate to come back to us if necessary. The Lyo team ???
M
Manon D.
Rating: 4 out of 5
Correct, delivery on time
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
P
Pierre D.
Rating: 4 out of 5
Fast shipping and correct order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean R.
Rating: 4 out of 5
Just one of the bags was a little damaged, punctured.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. Please do not hesitate to contact us at [email protected] so that we can help you. The Lyo Team
A
Antoine M.
Rating: 2 out of 5
Delivery in 96h instead of 48h as advertised.
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Response from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo D.
Rating: 4 out of 5
Professionalism
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean T.
Rating: 4 out of 5
Indicate the cost of each food portion, taking into account the water to be added.
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Response from Freezedried & Co
Thank you for your feedback! We take note of your suggestion. The Lyo team
O
Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
O
Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
Speed of order, quality, taste. Price per weight too high.
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Response from Freezedried & Co
Thank you for your feedback! We'll take your comment about the price into account. The Lyo team ???
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 2 out of 5
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
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Comprador verificado
Rating: 2 out of 5
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
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Response from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Michel R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Review the payment deadline, payment almost on the order date before shipment is not very pleasant or very communicative.
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Response from Freezedried & Co
Thank you for taking the time to leave this review! We'll take note of your suggestion? The Lyo Team
N
Nicolas M.
Rating: 4 out of 5
Carefully prepared coli with quality products (not yet tested).
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
A
Alejandro M.
Rating: 4 out of 5
Good products but the box arrived ripped open and rescotched.
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Response from Freezedried & Co
We're sorry to hear that your box arrived ripped open and rescotched. We do our utmost to ensure the safe transport of our products, but unfortunately we have no control over the carriers. We will report this problem to our logistics department. Thank you for your understanding and for your feedback. The Lyo team
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