The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
As satisfied as ever with this boutique's services
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
J
Jean R.
Rating: 5 out of 5
Service quality as impeccable as ever. My order contained a product that was being restocked: in addition to the information on the site at the time of payment, I almost immediately received an e-mail from customer service telling me how long it would take to restock. This deadline was met, and my order arrived complete. I'd definitely recommend it!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
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Claire B.
Rating: 5 out of 5
Very good responsiveness and efficiency
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Lucie B.
Rating: 5 out of 5
Fast and perfect service!!!
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Thanks for your comment! Have a nice day ;) The Lyo team
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Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
J
Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Jean D.
Rating: 5 out of 5
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Jean D.
Rating: 5 out of 5
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J
Jean D.
Rating: 5 out of 5
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J
Jean D.
Rating: 5 out of 5
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Nicolas D.
Rating: 5 out of 5
Fast shipping, well packaged, good tracking! Perfect for a first order!
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
M
Miguel L.
Rating: 5 out of 5
Fast. Efficient. Quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie L.
Rating: 5 out of 5
Top customer service, despite 2 products unavailable at the time of ordering, the Lyo team replaced them and offered me 2 additional products. All this written in a handwritten letter, it's been ages since I've seen one, also available by phone for another problem with my order, in short super Team thanks to them and I'll be back.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
A
Antoine M.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Antoine M.
Rating: 5 out of 5
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Antoine M.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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James B.
Rating: 5 out of 5
Lots of choice, fast delivery!
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
fast, good product and very helpful, perfect!!!
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your trust. The Lio Team
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Alejandro R.
Rating: 5 out of 5
Fast and reliable shipping. Goods not yet tested
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Leila B.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Leila B.
Rating: 5 out of 5
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Leila B.
Rating: 5 out of 5
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H
Hugo T.
Rating: 5 out of 5
Fast delivery and products as expected
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Thank you for your comment! Have a nice day ;) The Lyo team
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Antoine D.
Rating: 5 out of 5
Fast shipping. Wide selection of items
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Thank you for your confidence in our products :) The Lyo team
M
Manon L.
Rating: 5 out of 5
Fast and accurate delivery. Not yet tested the products.
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Thank you for your comment! Have a nice day ;) The Lyo team
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Pierre R.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Pierre R.
Rating: 5 out of 5
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Pierre R.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
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Nicolas M.
Rating: 5 out of 5
Fast, efficient order processing, nothing to complain about. Numerous references, lots of items, a site that's just indispensable for any self-respecting hiker.
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your trust and loyalty!
M
Miguel R.
Rating: 5 out of 5
nothing to say, I've just discovered it and I'm satisfied, as are our customers.
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lyo team
M
Michel T.
Rating: 5 out of 5
Wide choice of food and equipment
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
C
Camille B.
Rating: 5 out of 5
The parcel was sent very quickly and was well packaged. Quality products. Plenty of choice.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Nicolas D.
Rating: 5 out of 5
Very fast shipping, impeccable package, picked up at the post office with no problem.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Theo D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Theo D.
Rating: 5 out of 5
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Theo D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Anais M.
Rating: 5 out of 5
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Anais M.
Rating: 5 out of 5
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Anais M.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
very quick & accurate delivery. multi-brand supplier all in one easy-to-use site.
Response from Freezedried & Co
Thank you for your opinion, our small team is trying to do well, so thank you very much for this feedback and for your trust :) The Freezedried & Co team
I
Isabella S.
Rating: 5 out of 5
Customer service is always impeccable and attentive! My parcel arrived very quickly and the tracking is perfect.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
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Henry S.
Rating: 5 out of 5
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Henry S.
Rating: 5 out of 5
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Henry S.
Rating: 5 out of 5
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Nicolas R.
Rating: 5 out of 5
fast and well packaged
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
F
Fatima R.
Rating: 5 out of 5
Top products!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo L.
Rating: 5 out of 5
Great! Fast shipping. :)
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Antoine D.
Rating: 5 out of 5
Fast delivery and receipt. The packaging protects the items well. The prices are very attractive and high quality.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Ethan A.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Ethan A.
Rating: 5 out of 5
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Ethan A.
Rating: 5 out of 5
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Antoine D.
Rating: 5 out of 5
Very responsive and attentive.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
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Claire M.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Claire M.
Rating: 5 out of 5
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Claire M.
Rating: 5 out of 5
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Nicolas M.
Rating: 5 out of 5
Very fast delivery, lots of choice at all prices
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Thank you for your feedback. The Lyo team :)
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Jean D.
Rating: 5 out of 5
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Thanks for the note ????? :) The Lyo team
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Jean D.
Rating: 5 out of 5
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Jean D.
Rating: 5 out of 5
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Antoine T.
Rating: 5 out of 5
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Antoine T.
Rating: 5 out of 5
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Antoine T.
Rating: 5 out of 5
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Lucas L.
Rating: 5 out of 5
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Lucas L.
Rating: 5 out of 5
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Lucas L.
Rating: 5 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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