Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Despatch from business was within 24 hours, accompanied by advice note and tracking number. Items were well packaged, with eco friendly paper wrap, and all arrived perfectly intact. There was a delay, but I am ignoring that because a) it was due to LaPoste, b) we are in the middle of a pandemic so allowances must be made, c) the team members were all pleasant and responsive when I contacted them, even offering to send a new package if delay went much longer. I look forward to shopping with them again for next camping trip, when that becomes possible. Merci à tous!
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Michel T.
Rating: 5 out of 5
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Theo D.
Rating: 5 out of 5
Order received very quickly.
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Laurent B.
Rating: 1 out of 5
Ordered a week ago and no notice...
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Response from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
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Lucas T.
Rating: 5 out of 5
Great choice on the site and all the items are very well explained. Delivery was ultra fast with a kind note in the box.
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Guillaume R.
Rating: 5 out of 5
R.A.S
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Julie L.
Rating: 5 out of 5
Products well packaged, nothing to complain about.
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Comprador verificado
Rating: 5 out of 5
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Miguel F.
Rating: 5 out of 5
Satisfied with the speed of delivery and with the product.
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Charlotte D.
Rating: 5 out of 5
Fast and accurate delivery, carefully packaged and with an extra gift.
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Jean M.
Rating: 5 out of 5
Fast and complete Thank you
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Hugo D.
Rating: 5 out of 5
Perfect nothing to say
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Henry B.
Rating: 5 out of 5
Easy ordering and fast shipping.
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Antoine D.
Rating: 5 out of 5
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Antoine M.
Rating: 5 out of 5
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Nicolas B.
Rating: 5 out of 5
No problem at all. Fast delivery.
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Guillaume L.
Rating: 5 out of 5
Fast delivery, products as described.
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Guillaume R.
Rating: 5 out of 5
I haven't used the products yet. These are reservations. I have confidence in these products
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Comprador verificado
Rating: 5 out of 5
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Lucie T.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Very well done site, well documented, very fast delivery. Impeccable, I recommend
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Theo T.
Rating: 5 out of 5
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Verified buyer
Rating: 5 out of 5
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Sophie R.
Rating: 5 out of 5
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Julie B.
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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Nicolas D.
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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Hugo D.
Rating: 5 out of 5
following a purchase from 26/10/2020
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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Antoine L.
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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Claire T.
Rating: 5 out of 5
Top service
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Pierre M.
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
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Camille T.
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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Mehdi M.
Rating: 2 out of 5
Inedible paella
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Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
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Guillaume L.
Rating: 5 out of 5
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Pierre M.
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Theo B.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Customer service responsiveness
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Oliver T.
Rating: 5 out of 5
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Laurent D.
Rating: 5 out of 5
following a purchase from 05/06/2020
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Jean D.
Rating: 5 out of 5
following a purchase from 15/07/2020
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Laurent M.
Rating: 5 out of 5
Very fast despite the crisis
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