Customer reviews of Freezedried & Co

9,7 /10

Based on 12 923 published reviews

5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 2 and 5 stars

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Manon M.

Published on 01/01/2021 à 09h39

Ration very varied and very good

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Lucas L.

Published on 31/12/2020 à 20h10

THE PRODUCT DESCRIPTIONS ARE CLEAR AND INFORMATIVE AND THE DELIVERY? FAST AND EFFICIENT!

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Javier G.

Published on 31/12/2020 à 07h27

I'm happy to be insured with an internet purchase. Thank you

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Antoine R.

Published on 30/12/2020 à 10h03

On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!

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Response from Freezedried & Co Published on 04/01/2021

Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo

Comprador Verificado

Published on 30/12/2020 à 00h13

I appreciate the warmth of the products as well as the information and speed of shipments.

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Theo D.

Published on 29/12/2020 à 15h34

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Laurent D.

Published on 29/12/2020 à 10h38

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Comprador Verificado

Published on 28/12/2020 à 16h24

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Lucas R.

Published on 28/12/2020 à 09h18

As with every order, always top-notch

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Antoine D.

Published on 27/12/2020 à 14h06

Product quality On-time delivery

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Leila E.

Published on 27/12/2020 à 10h14

Order not received

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Response from Freezedried & Co Published on 04/01/2021

Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo

Theo B.

Published on 26/12/2020 à 16h33

Does not keep food warm long enough, max. 4 h

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Response from Freezedried & Co Published on 04/01/2021

Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.

Hugo R.

Published on 26/12/2020 à 12h44

Fast delivery and quality products.

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Manon T.

Published on 26/12/2020 à 09h50

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Camille B.

Published on 25/12/2020 à 18h40

The contents of the parcel were very neatly packed in a recycled cardboard box with a note explaining it. Thanks to Aurore who took care of it.

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Julie R.

Published on 25/12/2020 à 17h03

Fast, well packaged, products available, nice range, just a little more expensive than other sites for similar products.

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Verified Buyer

Published on 24/12/2020 à 10h34

Guillaume B.

Published on 23/12/2020 à 11h49

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William S.

Published on 22/12/2020 à 14h20

products as described, not yet tested for 25 years shelf life :-) Fast, well-packaged delivery.

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Antoine T.

Published on 21/12/2020 à 22h33

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Lucas P.

Published on 21/12/2020 à 09h43

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Nicolas P.

Published on 20/12/2020 à 16h21

It's always perfect with Lyophilise! Order placed on Sunday, shipped on Monday and received on Tuesday (chronopost). Perfect parcel, items ordered correspond in every way to the descriptions. A little gift (mug) that makes you happy. I highly recommend Lyophilise everywhere I go ;-)

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Theo P.

Published on 20/12/2020 à 11h29

I can't evaluate an order I haven't received.

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Response from Freezedried & Co Published on 21/12/2020

Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo

Antoine R.

Published on 20/12/2020 à 10h40

good communication fast delivery

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Antoine M.

Published on 20/12/2020 à 09h48

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Julie D.

Published on 20/12/2020 à 09h28

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Antoine R.

Published on 19/12/2020 à 21h17

fast, careful delivery

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Manon D.

Published on 19/12/2020 à 21h01

Express delivery with parcel tracking. Careful packaging with recycled cardboard and I really appreciated this demarbhe

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Antonio G.

Published on 19/12/2020 à 12h33

The site is clear and well-designed, offering a wide range of products, competitive prices and, above all, up-to-date D.L.U.O. and stock information for each item. What I appreciate most of all is the great care taken in preparing and packaging orders (well done Aurore). I'd like to thank the whole team, who have done their best in these difficult times, to continue to offer a quality service to their loyal customers :)

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Oliver A.

Published on 19/12/2020 à 10h46

Very fast shipping. We recommend

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Laurent T.

Published on 19/12/2020 à 09h22

Professionalism and on-time delivery. +1 loyal customer

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Pierre R.

Published on 19/12/2020 à 06h59

Multi-brand selection of freeze-dried and other food/drink products for hiking, good related equipment, efficient and friendly telephone service, delivery that couldn't be quicker (ordered in the morning, received the next day).

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Marie R.

Published on 18/12/2020 à 20h28

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Marie T.

Published on 18/12/2020 à 16h05

Thanks for the gifts!

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Claire R.

Published on 18/12/2020 à 11h18

Top

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Maria R.

Published on 18/12/2020 à 10h37

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Antoine R.

Published on 18/12/2020 à 09h20

The website is really well designed and I'm completely satisfied with the products. We might have liked more samples on the site to taste and choose from, but otherwise nothing else to complain about. Fast shipping, careful delivery and reuse of recycled cardboard (now that's a good idea). The little note inside is a real pleasure :)

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Michel R.

Published on 17/12/2020 à 15h10

Products arrived well and packaging very good. Still need to test the products.

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Camille L.

Published on 17/12/2020 à 09h21

A little Christmas present would have been nice.

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Charlotte R.

Published on 16/12/2020 à 19h58

fast, reliable delivery, no errors

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