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V
Rating: 5 out of 5
Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2 and 5 stars
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Rating: 5 out of 5
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J
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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N
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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H
Rating: 5 out of 5
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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A
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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C
Rating: 5 out of 5
Top service
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P
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
C
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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M
Rating: 2 out of 5
Inedible paella
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Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
G
Rating: 5 out of 5
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P
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
T
Rating: 5 out of 5
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H
Rating: 5 out of 5
Customer service responsiveness
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O
Rating: 5 out of 5
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L
Rating: 5 out of 5
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
Very fast despite the crisis
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N
Rating: 5 out of 5
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A
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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L
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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H
Rating: 5 out of 5
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M
Rating: 5 out of 5
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J
Rating: 5 out of 5
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H
Rating: 5 out of 5
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H
Rating: 5 out of 5
Super-practical device that lives up to the description on the website.
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L
Rating: 5 out of 5
Very fast delivery, top quality products at competitive prices. Thanks to the whole team.
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A
Rating: 5 out of 5
Fast and accurate shipping
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S
Rating: 5 out of 5
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C
Rating: 5 out of 5
Perfect!
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Y
Rating: 5 out of 5
Fast, and exactly as ordered
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J
Rating: 5 out of 5
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T
Rating: 5 out of 5
Fast delivery, impeccable packaging
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N
Rating: 5 out of 5
Very good, nothing to complain about. Fast delivery with reused cardboard! well done!
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Y
Rating: 5 out of 5
I like this product, it tastes great and is practical. For me, who has eye problems, bilberry is well recommended.
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H
Rating: 5 out of 5
Affordable price, large selection and very fast shipping! I recommend
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A
Rating: 5 out of 5
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J
Rating: 5 out of 5
Efficient
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A
Rating: 5 out of 5
Fast delivery, never disappointed, ideal products for trekking.
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C
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co