Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Very bad delivery. It's been a week since I placed the order (7 days) and I still haven't received the product. I am going on a trip and I had to buy product in a nearby store because the freeze-dried product had not arrived.
Translated reviews
Response from Freezedried & Co
Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team
C
Charlotte R.
Rating: 5 out of 5
-
Translated reviews
L
Lucas D.
Rating: 5 out of 5
-
Translated reviews
M
Michel D.
Rating: 5 out of 5
as good as ever over the years
Translated reviews
C
Charlotte L.
Rating: 5 out of 5
Package received quickly and conformed to my expectations
Translated reviews
A
Antoine M.
Rating: 5 out of 5
Nothing to say, very professional, fast delivery
Translated reviews
C
Comprador verificado
Rating: 5 out of 5
The variety and explanations of the site
Translated reviews
C
Comprador verificado
Rating: 5 out of 5
Everything went very well: the information on the progress of the shipment was excellent, and I received the products well packaged and in perfect condition.
Translated reviews
W
William A.
Rating: 5 out of 5
Very fast delivery and top quality? The fruit is just too good!!! Merciii ??
Translated reviews
K
Karim B.
Rating: 5 out of 5
Fast delivery and conforms to my order
Translated reviews
G
Guillaume P.
Rating: 5 out of 5
-
Translated reviews
G
Guillaume T.
Rating: 5 out of 5
Fast order processing
Translated reviews
A
Anais D.
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
Translated reviews
Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
G
Guillaume B.
Rating: 5 out of 5
-
Translated reviews
J
Jean R.
Rating: 5 out of 5
-
Translated reviews
L
Lucie M.
Rating: 5 out of 5
-
Translated reviews
M
Michel P.
Rating: 5 out of 5
-
Translated reviews
L
Lucas B.
Rating: 5 out of 5
Team availability
Translated reviews
J
Julie D.
Rating: 5 out of 5
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
Translated reviews
M
Michel B.
Rating: 1 out of 5
Deliver parcels to requested locations
Translated reviews
Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
J
James S.
Rating: 1 out of 5
you must receive it before evaluating
Translated reviews
Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
H
Hugo T.
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
Translated reviews
N
Nicolas L.
Rating: 5 out of 5
-
Translated reviews
M
Manon R.
Rating: 5 out of 5
-
Translated reviews
A
Antoine R.
Rating: 5 out of 5
-
Translated reviews
V
Verified buyer
Rating: 5 out of 5
A
Anais R.
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
Translated reviews
J
Javier M.
Rating: 5 out of 5
-
Translated reviews
L
Lucas R.
Rating: 5 out of 5
-
Translated reviews
C
Charlotte M.
Rating: 5 out of 5
Speed, it was perfect
Translated reviews
L
Lucas L.
Rating: 5 out of 5
Good products
Translated reviews
A
Alejandro L.
Rating: 2 out of 5
The box arrived open
Translated reviews
Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
C
Charlotte R.
Rating: 5 out of 5
Compliant and fast...
Translated reviews
S
Sophie T.
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
Translated reviews
A
Antoine M.
Rating: 5 out of 5
Reactive Important choice
Translated reviews
L
Laurent P.
Rating: 5 out of 5
Fast. Improve packaging a little.
Translated reviews
C
Carlos M.
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
Translated reviews
A
Anais R.
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
Translated reviews
P
Pierre D.
Rating: 5 out of 5
Find foods that are hard to find in regular stores
Translated reviews
J
Jean D.
Rating: 5 out of 5
Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 