The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
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Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
J
Jean Pierre L.
Rating: 5 out of 5
following a purchase from 09/01/2026
Everything perfect.
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Bruno G.
Rating: 5 out of 5
following a purchase from 13/01/2026
Fast delivery - respect for the package
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Noah C.
Rating: 5 out of 5
following a purchase from 15/01/2026
Great product, reactive, delivered on time for a first order I am satisfied
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Elisabeth C.
Rating: 5 out of 5
following a purchase from 12/01/2026
Very practical format.
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Yanick D.
Rating: 5 out of 5
following a purchase from 10/01/2026
Nothing to report, conforms to the description, just need to test it!!
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Hugo Alexandre Henriques D.
Rating: 5 out of 5
following a purchase from 07/01/2026
The order arrived quickly and well packaged, I recommend.
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Marie Christine R.
Rating: 5 out of 5
following a purchase from 08/01/2026
Good products, fast delivery
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Claire F.
Rating: 5 out of 5
following a purchase from 07/01/2026
Reliable site, good products at good prices, fast delivery
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Emmanuel J.
Rating: 5 out of 5
following a purchase from 10/01/2026
Excellent product and excellent sales service. Very good site
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Jérôme S.
Rating: 5 out of 5
following a purchase from 09/01/2026
The items look good, the final opinion will remain after tasting…
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Javier C.
Rating: 5 out of 5
following a purchase from 08/01/2026
Everything perfect.
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Antoine M.
Rating: 5 out of 5
following a purchase from 13/01/2026
Fast and careful shipping, good follow-up
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Alix D.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
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Marie-Antoinette P.
Rating: 5 out of 5
following a purchase from 12/01/2026
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
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Timo O.
Rating: 5 out of 5
following a purchase from 07/01/2026
Fast delivery. Large assortment.
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Tristan C.
Rating: 2 out of 5
following a purchase from 10/01/2026
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
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Christian L.
Rating: 5 out of 5
following a purchase from 11/01/2026
Excellent service: ease of purchase and top delivery! I recommend.
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Julian P.
Rating: 5 out of 5
following a purchase from 10/01/2026
Fast and formal with the shipping. I will buy again without a doubt.
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Hugo P.
Rating: 5 out of 5
following a purchase from 10/01/2026
Good service, variety of products.
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Edo O.
Rating: 5 out of 5
following a purchase from 10/01/2026
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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Thomas D.
Rating: 5 out of 5
following a purchase from 09/01/2026
Satisfied with my order
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Daniel L.
Rating: 5 out of 5
following a purchase from 09/01/2026
Dispatched my item quickly, and received it. No complaints.
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Rémi M.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good, keep it up, thank you.
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César H.
Rating: 5 out of 5
following a purchase from 10/01/2026
The portions are very good and the utensils are amazing, everything perfect.
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Tiampa B.
Rating: 5 out of 5
following a purchase from 11/12/2025
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
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David R.
Rating: 5 out of 5
following a purchase from 08/01/2026
Good products and great variety. Fast shipping.
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Philip S.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
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Vilius J.
Rating: 5 out of 5
following a purchase from 29/11/2025
Happy, with communication, delivery, packing, products.
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Laurent J.
Rating: 5 out of 5
following a purchase from 06/01/2026
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
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Benjamin G.
Rating: 5 out of 5
following a purchase from 07/01/2026
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
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Alberto S.
Rating: 5 out of 5
following a purchase from 08/01/2026
Excellent, everything perfect.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very responsive for the standard exchange of freeze-dried bags that arrived torn after supporting photos! Thank you again
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Daisy R.
Rating: 5 out of 5
following a purchase from 07/01/2026
I recommend
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Martinez Ruiz J.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everything is correct, order received and in good condition.
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Frederic B.
Rating: 5 out of 5
following a purchase from 05/01/2026
Top service
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Laetitia N.
Rating: 5 out of 5
following a purchase from 08/01/2026
Perfect, fast and it's super good
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Virginie D.
Rating: 5 out of 5
following a purchase from 07/01/2026
Very satisfied
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Silaz M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very happy with my purchase, received in a week.
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Dierk F.
Rating: 5 out of 5
following a purchase from 07/01/2026
Fast delivery, good service.
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