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O
Rating: 5 out of 5
very good, well organized
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
I ordered for the tour stage this weekend, haven't tried everything yet but otherwise not too bad.
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A
Rating: 5 out of 5
Excellent service
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A
Rating: 5 out of 5
Fast and correct
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E
Rating: 5 out of 5
Hello everyone, the company is very nice. Responsive. Well-packaged material. Everything is fine.
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P
Rating: 5 out of 5
Lyophilized & Co is a truly top-notch store.
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S
Rating: 5 out of 5
A lot of choices and quick shipping
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S
Rating: 5 out of 5
Kudos for the responsiveness and good quality-price ratio of some products.
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V
Rating: 5 out of 5
Excellent service, I recommend!
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Q
Rating: 5 out of 5
Good product, filling, simple and quick. I highly recommend
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F
Rating: 5 out of 5
Very available
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B
Rating: 1 out of 5
Customer service seems to respond to our requests... but they don't seem to be aware of what they are selling... product not matching the specified specifications, return of another product with identical results... this is not very serious
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Response from Freezedried & Co
Hello,
We sincerely apologize for this experience.
You are right: the product received does not match the advertised specifications, we should have better guided you from your first request and deepened our checks before proceeding with its replacement.
Our customer service is currently in contact with you to find a suitable solution, either through a new exchange or a refund.
Thank you for taking the time to share your experience with us. Your feedback will help us improve the handling of this type of request.
We sincerely apologize for this experience.
You are right: the product received does not match the advertised specifications, we should have better guided you from your first request and deepened our checks before proceeding with its replacement.
Our customer service is currently in contact with you to find a suitable solution, either through a new exchange or a refund.
Thank you for taking the time to share your experience with us. Your feedback will help us improve the handling of this type of request.
A
Rating: 5 out of 5
Great site... the best.
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F
Rating: 5 out of 5
Very good for the service and the choice of items
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Y
Rating: 5 out of 5
Perfect, fast and compliant, Top.
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Q
Rating: 5 out of 5
Nothing to report, received very quickly, quality products.
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M
Rating: 5 out of 5
Very fast!
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L
Rating: 5 out of 5
Fast delivery and good quality
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J
Rating: 5 out of 5
I am completely satisfied with the quality and responsiveness of your services, especially since it's a French company.
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A
Rating: 5 out of 5
Fast delivery, shipment arrived in perfect condition and very competitive price. It's perfect. Thank you.
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K
Rating: 5 out of 5
Pleasant website and quick response from customer service.
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E
Rating: 5 out of 5
Of great practicality especially in hiking.
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M
Rating: 5 out of 5
Perfect, fast and efficient
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M
Rating: 5 out of 5
Order and delivery super fast (delivered tomorrow!). Now just need to test the meals while camping ;)
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S
Rating: 5 out of 5
Top
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T
Rating: 5 out of 5
Lyo as I call it, is: Quick in order preparation. No mistakes in logistics. Never disappointed by the quality of their products. They know how to find customers but especially how to keep them! I highly recommend. So much so that I sent a thank you email to the Lyo Team.
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Response from Freezedried & Co
Thank you so much for this great feedback! It really makes us happy to read a message like yours.
The entire Lyo Team is delighted to have you among its customers. See you very soon!
The entire Lyo Team is delighted to have you among its customers. See you very soon!
B
Rating: 4 out of 5
Equipment as described. But the packaging arrived damaged and the box of the stove was torn on both sides as if someone had tried to open it.
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Response from Freezedried & Co
Hello,
I am glad that the equipment is as described, despite the condition in which the packaging and the stove box arrived. This is not normal, I will pass your feedback to our team so that we can be even more vigilant about the protection and sealing of packages.
Thank you for your understanding.
I am glad that the equipment is as described, despite the condition in which the packaging and the stove box arrived. This is not normal, I will pass your feedback to our team so that we can be even more vigilant about the protection and sealing of packages.
Thank you for your understanding.
P
Rating: 4 out of 5
No issues. Fast shipping. Well-packaged parcel.
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P
Rating: 5 out of 5
Ok
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Z
Rating: 5 out of 5
Top-notch services!! And fast delivery!
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R
Rating: 5 out of 5
They delivered the package to me in ultra-fast times for my needs, I highly recommend buying from them, I will definitely do it.
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M
Rating: 5 out of 5
Great products, fast delivery, I recommend
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B
Rating: 5 out of 5
Everything went as planned. Thank you!
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R
Rating: 5 out of 5
Super fast delivery, thank you! A tip received from very responsive customer service. I am very satisfied with this support and the seriousness of the site.
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L
Rating: 5 out of 5
Great products. Convenient for travelers who might have weight issues related to hiking and others. I recommend.
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N
Rating: 5 out of 5
Very good. I received the order quickly and everything is in accordance. Now all that's left is to taste it all while camping this summer.
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Response from Freezedried & Co
We wish you a very nice tasting during your camping this summer, enjoy it and have fun!
T
Rating: 5 out of 5
Delivery in accordance with my order. It's fast and good.
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Y
Rating: 5 out of 5
"Five stars well deserved! Beyond the speed of delivery of my order which was a Jetboil Flash, it is the exceptional quality of their customer service that impressed me. Following an oversight on my part to apply a promotional code, the team showed great understanding by accommodating my request. They were under no obligation to make this gesture, but they chose to prioritize customer satisfaction. A team that listens, human and truly commercial. I recommend them without hesitation!"
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Response from Freezedried & Co
A big thank you for your wonderful review and your 5 stars! Being attentive to our customers and providing a human service is one of our priorities. Thank you for your trust and your recommendation, see you very soon!
D
Rating: 5 out of 5
Always a pleasure to order from this site: fast, serious, and never disappointed. I recommend without hesitation!
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