Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 3, 4 and 5 stars

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Charlotte R.
Rating: 5 out of 5
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Lucas D.
Rating: 5 out of 5
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Charlotte R.
Rating: 4 out of 5
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
M
Michel D.
Rating: 5 out of 5
as good as ever over the years
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Charlotte L.
Rating: 5 out of 5
Package received quickly and conformed to my expectations
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Antoine M.
Rating: 5 out of 5
Nothing to say, very professional, fast delivery
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Comprador Verificado
Rating: 5 out of 5
The variety and explanations of the site
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Comprador Verificado
Rating: 5 out of 5
Everything went very well: the information on the progress of the shipment was excellent, and I received the products well packaged and in perfect condition.
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William A.
Rating: 5 out of 5
Very fast delivery and top quality? The fruit is just too good!!! Merciii ??
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Karim B.
Rating: 5 out of 5
Fast delivery and conforms to my order
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Guillaume P.
Rating: 5 out of 5
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Guillaume T.
Rating: 5 out of 5
Fast order processing
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Guillaume B.
Rating: 5 out of 5
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Jean R.
Rating: 5 out of 5
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Lucie M.
Rating: 5 out of 5
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Michel P.
Rating: 5 out of 5
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Lucas B.
Rating: 5 out of 5
Team availability
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Julie D.
Rating: 5 out of 5
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
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Michel B.
Rating: 1 out of 5
Deliver parcels to requested locations
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Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
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James S.
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
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Claire R.
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
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Pierre M.
Rating: 4 out of 5
The service
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Hugo T.
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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Nicolas L.
Rating: 5 out of 5
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Manon R.
Rating: 5 out of 5
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Pierre M.
Rating: 4 out of 5
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Antoine R.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Laurent R.
Rating: 4 out of 5
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Anais R.
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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Javier M.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
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Charlotte M.
Rating: 5 out of 5
Speed, it was perfect
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Lucas L.
Rating: 5 out of 5
Good products
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Charlotte R.
Rating: 5 out of 5
Compliant and fast...
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Sophie T.
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
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Antoine M.
Rating: 5 out of 5
Reactive Important choice
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Laurent P.
Rating: 5 out of 5
Fast. Improve packaging a little.
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Carlos M.
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
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Anais R.
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
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