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G
Rating: 5 out of 5
a larger stock of ration packs otherwise nothing to say everything is perfect keep it up
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Good quality products. Fast order processing and careful packaging. Perfect!
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P
Rating: 5 out of 5
rapid order processing and delivery
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G
Rating: 4 out of 5
Perfect delivery. The Dish Warming System may not be very suitable for use in a life raft at sea. But I'm not looking forward to testing it!
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T
Rating: 5 out of 5
I particularly appreciated the data relating to the basket, i.e. total calories, calories per hundred grams, etc. This information is of crucial importance when preparing for a trek. When preparing for a trek, this data is of crucial importance. What's more, the sorting criteria make for efficient, time-saving product selection. On the other hand, it will be really nice to be able to access the data once the order has been validated.
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M
Rating: 3 out of 5
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
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Response from Freezedried & Co
Hello, thank you for your comment. Your order contained out-of-stock products, clearly indicated on our site, which explains the delay. Concerning the shipping costs, following your call, we have opted for express delivery and will cover the difference in cost. As far as discounts are concerned, we offer discounted products in the "Promotions" section of our site. If you need any advice or assistance with your next order, please do not hesitate to contact us. We thank you for your confidence :)
K
Rating: 5 out of 5
????
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L
Rating: 5 out of 5
10th day of trek and it's a treat every evening. What's more, the team was at the top of their game when it came to managing supplies during the trek. Thanks to all
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L
Rating: 5 out of 5
Great selection of quality products and fast shipping. Thank you very much!
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A
Rating: 5 out of 5
Very good product quality, fast delivery, nothing to say.
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M
Rating: 5 out of 5
Fast shipping despite the covid crisis, well packaged, clear tracking, detailed product descriptions. Reliable, BRAVO! Plastic-free cardboard cushioning/protective packaging would be a plus?
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E
Rating: 5 out of 5
Ras
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P
Rating: 5 out of 5
Easy, fast and reliable. Perhaps improve the product description. For example, the number of tablets per box.
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M
Rating: 5 out of 5
Customer service is just great! The care taken in preparing orders is top-notch.
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P
Rating: 5 out of 5
Lyophiliser is always on top. Products, packaging, promotions and more, it's all good!
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M
Rating: 5 out of 5
Fine
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P
Rating: 5 out of 5
Always satisfied: wide selection, competitive price, fast shipping.
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C
Rating: 5 out of 5
Reactivity
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A
Rating: 5 out of 5
The choice
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A
Rating: 5 out of 5
Following a mistake on my part, the freeze-dried team reacted quickly and efficiently. Very professional and attentive to customer needs. Thank you very much.
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E
Rating: 5 out of 5
Packaging and speed of delivery
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M
Rating: 5 out of 5
Fast, impeccable service
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E
Rating: 5 out of 5
Package arrives fast
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C
Rating: 4 out of 5
Speed and precision Only remark: some expiry dates a little short (4 months), rare nevertheless 2-3 products out of 40. Maybe I didn't look carefully when ordering.
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Response from Freezedried & Co
Thank you for your confidence, we indicate the DLUO and offer discounts on short-dated sports nutrition products. As regards freeze-dried or dehydrated products (the latter have a shorter shelf life than the former), our stock rotation allows for rapid product turnover. We cannot rule out an error in our stock. Our customer service will contact you.
E
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Absolutely everything about this FRENCH company is perfect. Delivery times, packaging, products. Everything is perfect :)
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S
Rating: 5 out of 5
The order was processed with diligence and received very quickly despite the situation. Now we just have to enjoy these dishes on the edge of a glacier... Thank you
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L
Rating: 5 out of 5
Fast delivery despite the pandemic, excellent products as per photo.
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L
Rating: 5 out of 5
Fast and well packaged
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N
Rating: 5 out of 5
Fast, on-time delivery despite confinement
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L
Rating: 5 out of 5
well
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G
Rating: 5 out of 5
I received invaluable help in putting together my baskets and delivering them to various places on my journey. A warm and competent telephone reception. Perfect
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G
Rating: 5 out of 5
The products seem to be of excellent quality (I haven't tested them yet). The site works very well. Delivery is fast. The parcel is carefully packed. For me, everything is fine. I will certainly recommend this site.
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C
Rating: 5 out of 5
Wide selection, fast delivery, well packaged. The must have edible insects, I didn't know where to find them.
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L
Rating: 4 out of 5
the site is well designed, it's easy to find what you need, the choice of products is enormous, even the halal and vegetarian dishes are nice.
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N
Rating: 5 out of 5
Larger packs of réd Berry blend
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L
Rating: 4 out of 5
speed
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M
Rating: 5 out of 5
Fast shipping, quality products. Very satisfied with my purchases
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G
Rating: 5 out of 5
Fast, well-packaged products
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H
Rating: 1 out of 5
I haven't received anything yet, so I can't say
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Response from Freezedried & Co
Hello, your order did indeed contain out-of-stock products (indicated on our site at the time of your order), which we received yesterday. Your order is being prepared and will be shipped today. Due to the exceptional circumstances, our suppliers have done their utmost to reorder, and some lead times have been affected. We apologize for the delay. The Lyo Team