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R
Rating: 5 out of 5
As always, good products
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Package received on time and conforms to the order.
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C
Rating: 5 out of 5
Fast shipping. Product conforms to the description
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D
Rating: 5 out of 5
Hello It's just a shame that you can no longer find the NATO MRE self-heating rations yellow package in 12h
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Response from Freezedried & Co
These rations still exist, it's just the packaging that is now red :
https://www.lyophilise.fr/14347-ration-12h-menu-4.html
https://www.lyophilise.fr/14347-ration-12h-menu-4.html
E
Rating: 5 out of 5
super
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F
Rating: 5 out of 5
Top
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C
Rating: 3 out of 5
4 days to ship an order that never arrived. But no problem to get a refund.
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F
Rating: 5 out of 5
Precise and available.
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L
Rating: 5 out of 5
Order compliant and top material.
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J
Rating: 5 out of 5
Received quickly. Lots of choices. Correct prices.
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D
Rating: 5 out of 5
Very good I recommend
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P
Rating: 5 out of 5
Fast service. Quality products
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O
Rating: 5 out of 5
Reliable team, excellent products, perfect packaging and shipping! Thank you!
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M
Rating: 5 out of 5
Top :)
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I
Rating: 5 out of 5
very good
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P
Rating: 5 out of 5
I am always fully satisfied with every order placed on lyophilise (from choice to delivery).
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A
Rating: 1 out of 5
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
E
Rating: 5 out of 5
Very large selection of products at all prices. Very fast and careful shipping. My reference site for all meals in the field.
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X
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
Extremely fast delivery! Top products
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P
Rating: 3 out of 5
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
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N
Rating: 5 out of 5
Fast delivery, easy payment, readable site. I recommend
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C
Rating: 5 out of 5
Top
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B
Rating: 3 out of 5
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
C
Rating: 1 out of 5
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
É
Rating: 5 out of 5
Reliable products
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F
Rating: 5 out of 5
It was a first for me. I bought the 5-day hiking pack which includes a mix of products that allowed me to discover several brands. I loved everything. I didn't eat the desserts (chocolate creams) because even in everyday life I don't like that but they are surely as good as the rest.
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B
Rating: 5 out of 5
VERY SATISFIED WITH MY LAST ORDER WHETHER IT BE PRODUCTS OR PRICES BRAVO TO LYOPHILISE&CO
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X
Rating: 5 out of 5
Perfectly meets my needs.
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F
Rating: 5 out of 5
Perfect, very satisfactory!
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M
Rating: 1 out of 5
I have not received my delivery until today!
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Response from Freezedried & Co
Hello,
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
J
Rating: 5 out of 5
Very satisfied with my order.
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M
Rating: 5 out of 5
Super everything received and quickly
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L
Rating: 5 out of 5
Reactive, good advice and quality products
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J
Rating: 5 out of 5
Thank you to the whole team, as usual always very helpful, serious and with a smile Jean-Sebastien
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R
Rating: 5 out of 5
Excellent! Very good tasty and original products.
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D
Rating: 4 out of 5
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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R
Rating: 4 out of 5
Everything as planned
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G
Rating: 3 out of 5
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
C
Rating: 5 out of 5
Wide range of products, at all prices. Easy to place an order, several payment methods offered. Careful delivery very fast, at a relay point. The received products are of good quality and conform to their description. I recommend this site.
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