Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Anais D.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Anais D.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
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Lucas R.
Rating: 4 out of 5
Wide choice of brands and dishes, and easy to sort according to need.
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Response from Freezedried & Co
Thank you for your comment? we hope you like our products! The Lyo team
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Lucie B.
Rating: 4 out of 5
Very fast and complete order in good condition. I didn't put 5* because the box was torn (badly taped) and there was only 1 cereal bar as a gift for an order of over 900... but that's a detail. I will definitely recommend this site ????
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Response from Freezedried & Co
Thank you for your feedback! We are pleased that you received your order quickly and intact. We take note of your comments about the packaging and the gift. As a thank you for your loyalty, we've set up a loyalty program that allows you to earn points with every order you place! The Lyo Team
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Lucas T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucas T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucas T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Anais P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Anais P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Anais P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Marie M.
Rating: 4 out of 5
Fast delivery. I must test the products now.
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Response from Freezedried & Co
Thank you for your comment? we hope you like our products! The Lyo team
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Guillaume L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team ???
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Guillaume L.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team ???
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Guillaume L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team ???
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Theo P.
Rating: 4 out of 5
I won't be using my dishes until mid-May.
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Response from Freezedried & Co
Thank you for your confidence in us, and don't hesitate to leave us your opinion once you've tasted the dishes :) The Lyo team
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Laurent R.
Rating: 4 out of 5
Delivery is usually faster. Everything else is perfect.
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Response from Freezedried & Co
Thank you for your confidence and loyalty. Indeed, delivery times may be extended due to peaks in activity, up to 72 hours. If you need your order quickly, we invite you to choose our Chrono option, which guarantees delivery within 24 hours. The Lyo Team ???
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Lucie M.
Rating: 4 out of 5
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Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Lucie M.
Rating: 4 out of 5
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Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Lucie M.
Rating: 4 out of 5
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Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Michel T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Michel T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Henry S.
Rating: 4 out of 5
Product not tested to date I would like to come back to the shelf life Ex pasta bolognese from adventure food the shelf life is 4 years and on the sachet the date mentions 7 06 27 which brings us back to 3 years I asked you about this and you replied that there was between 1 and 3 months' delay in view of your stock which rotates regularly here we are at 1 year All the sachets are one year out of date.
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Jean D.
Rating: 4 out of 5
Be more competitive on the price of accessories... Otherwise you ok
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Response from Freezedried & Co
Thank you for your feedback, we take note of your suggestion?
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Anais M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order? The Lyo Team
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Anais M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order? The Lyo Team
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Anais M.
Rating: 4 out of 5
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Do not hesitate to contact us if you have encountered a problem with your order? The Lyo Team
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Camille L.
Rating: 3 out of 5
An article was missing
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
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James T.
Rating: 4 out of 5
Price and variety of products sold
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Comprador verificado
Rating: 4 out of 5
When you spend money, for example, if you spend 50 or more, the shipping costs would be free, as other companies do.
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Response from Freezedried & Co
Thank you for taking the time to leave us a comment. We have taken note of your suggestion regarding shipping costs. The Lyo team
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Nicolas P.
Rating: 4 out of 5
After several orders, I am always the witness of the seriousness of this company.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia S.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo M.
Rating: 1 out of 5
I still haven't received my order even though I placed it on 12/03/2024.
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Response from Freezedried & Co
We apologize for the delay in your order. An inventory error prevented us from shipping earlier. Your order was shipped yesterday and you should receive it shortly. The Lyo Team ???
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Hugo L.
Rating: 3 out of 5
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
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Response from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Freezedried & Co team
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Claire D.
Rating: 4 out of 5
Very good for the ultra pack, but there is one small downside: one of the Jerky bufs I was given did not match the one on the schedule for day four.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. Regarding the packs, yes, the PDF provided is for information only and it is possible that some products are modified for similar items. Please do not hesitate to contact us if you have any questions.
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Carlos F.
Rating: 3 out of 5
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
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Response from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
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Omar B.
Rating: 4 out of 5
Responsive customer service. Orders are processed and dispatched very quickly. The only negative point is that there's a lot of equipment on offer that's often out of stock, which is a bit frustrating. The durston tents are also missing...too bad. Otherwise, I think it's a really excellent brand, to be recommended.
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Response from Freezedried & Co
Thank you very much for your feedback! We are working to improve our stock availability and expand our product range. We take note of your suggestion. The Lyo Team
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Laurent D.
Rating: 4 out of 5
Parcel well received and survival food good. Good for survival
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team
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Laurent B.
Rating: 4 out of 5
Wait until you taste everything
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to leave us a review once you've tasted our products. The Lyo team ???
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Anais M.
Rating: 4 out of 5
Not yet used but exact to my order. Except that the gas bottle does not fit in the pot, have next order.
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Mehdi B.
Rating: 4 out of 5
Good value for money for the items ordered.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Charlotte D.
Rating: 4 out of 5
Speed and efficiency!
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent L.
Rating: 4 out of 5
I like speed, so it's perfect. I'll be able to say more about the quality of my order when the person I had it shipped to brings it to me, in April.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Marie D.
Rating: 1 out of 5
Quite simply package not received it makes shit especially for a trek snow where I needed THIS mattress NOT to be cold cordially
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. Please do not hesitate to contact us by email at team[at]lyophilise.com or by phone at +33.2.97.87.23.73 so that we can quickly resolve the problem. Thank you for your understanding. The Lyo team
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Hugo M.
Rating: 4 out of 5
I usually buy shelf-stable products in parcels of a "certain" weight. It seems that it's no longer possible to get delivery "to your door". So each time I have to walk a few (!) kilos from the delivery point to my home, as it's impossible to park a car nearby. Hard work, often ...!
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Response from Freezedried & Co
Thank you for your advice, and I'm sorry about these incidents. Unfortunately, carrier policies in terms of parcel volume vary (without any real explanation). When you place your next order, please do not hesitate to contact us so that we can make sure that a home delivery will be made (either via the parcel label or with smaller volumes). Thank you for your understanding. The Lyo team
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Guillaume D.
Rating: 4 out of 5
lived up to my expectations
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Lucas D.
Rating: 4 out of 5
responsiveness, speed, compliance
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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