Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Very good It's a pity that some products are more expensive 2 in addition whereas before the covid it was more reasonable.
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Response from Freezedried & Co
Thank you for your feedback. We understand your concern about price increases. Since COVID, we have had to cope with significant cost inflation. This situation has forced us to adjust our prices to maintain the quality and diversity of our products. We remain dedicated to offering the best value for money. Thank you for your understanding and loyalty.
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Jean R.
Rating: 4 out of 5
Speed
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team
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Hugo T.
Rating: 4 out of 5
Good but expensive and not too many loyalty gifts.
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Response from Freezedried & Co
Thank you for your feedback. We take note of your suggestions. Have a nice day. The Lyo Team
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Lucie T.
Rating: 4 out of 5
Very good, small problem with delivery and deadline but otherwise nothing to complain about.
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact our customer service for your delivery problem. The Lyo Team
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Julie T.
Rating: 4 out of 5
package arrived in good condition and fairly quickly
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume D.
Rating: 4 out of 5
All dishes are good
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Comprador verificado
Rating: 4 out of 5
Wrong product shipped but alternatives proposed
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Lucie D.
Rating: 4 out of 5
well done site, but stock is often low or out of stock quality product, good food, but the carrier is a bit violent, with each order I have sterilized dishes that arrive broken between 1 and 3 per delivery.
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Response from Freezedried & Co
Thank you very much for your compliments on our site. We sincerely apologize for any inconvenience related to stock levels. Please do not hesitate to contact us for information on our replenishment times, you can also sign up for product availability alerts to be informed in real time. For delivery problems, please contact our customer service department. We will also forward your feedback to our logistics department. Thank you for sharing your experience with us. The Lyo Team
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Claire R.
Rating: 4 out of 5
Arrived in time at the post office, I haven't tasted it yet. But very well packaged, so I'm confident.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas M.
Rating: 4 out of 5
4 stars because customer service is top-notch (order modification requests perfectly taken into account), delivery times are respected, and food is already packed in individual bags for each day of the event (4-day ultratrail pack). So why not 5 stars? Because the trail is only 3 weeks away, so I don't yet have an opinion on the quality of the products themselves, but I'm not worried!
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Response from Freezedried & Co
Wow! Thank you for your opinion and trust :) Happy testing! The Lyo team
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Laurent R.
Rating: 3 out of 5
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
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Response from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary :) Team Lyo
M
Michel M.
Rating: 4 out of 5
Some essential products missing over a long period of time. Backpacks come to mind.
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Response from Freezedried & Co
Hello, we are indeed experiencing delays for backpacks including Osprey, but it should not take long to arrive now. You can set an alert on the items you're interested in to receive an email when they're back in stock ;) Have a nice day!
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Antoine R.
Rating: 1 out of 5
I haven't received anything!
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Response from Freezedried & Co
Hello, Due to an inventory, our shipments have indeed been extended. Your parcel left our warehouse on September 7, but the carrier is having problems delivering your order. My colleagues will be in touch with you to discuss how we can get your parcel to you as soon as possible. We apologize for the inconvenience. Good day to you, the Lyo team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you :) The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you :) The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you :) The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
A great choice and fast delivery. Thank you and enjoy the ride!
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Comprador verificado
Rating: 3 out of 5
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
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Response from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
All is well A little expensive?
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Response from Freezedried & Co
Thank you for your feedback! Don't hesitate to take a look at our "Clearance" tab on our website to benefit from various discounts on food and equipment ;) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Ethan T.
Rating: 4 out of 5
No problem
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Response from Freezedried & Co
Thank you for your comment! Have a nice day :) The Lyo team
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Anais M.
Rating: 1 out of 5
I did not receive the parcel!
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Response from Freezedried & Co
Hello, your parcel was delivered to a relay point on Monday 31st July. As you did not collect it, it was returned to our warehouse. My colleagues will contact you to discuss what to do. The Lyo team
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Michel P.
Rating: 4 out of 5
I like the speed of delivery and the variety of products.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Camille D.
Rating: 3 out of 5
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
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Response from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
M
Manon T.
Rating: 3 out of 5
Order reception deadline
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Response from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
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Comprador verificado
Rating: 4 out of 5
Fast delivery and good prices
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio team ???
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Guillaume M.
Rating: 1 out of 5
I have ordered twice from Lyophilise. Each time I placed an order, the site told me that my product was in stock and ready for immediate delivery. Each time, the product took several weeks to arrive. If you need your product quickly, don't order from Lyophilise.
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Response from Freezedried & Co
We're sorry for the delivery delays you've experienced. Our recent warehouse move has caused some temporary delays. We are actively working to optimize our process to ensure faster and more reliable delivery. Please do not hesitate to contact our customer service department if you experience any delays.
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Comprador verificado
Rating: 1 out of 5
On the web they said that the purchased product would be delivered within five working days. It does not seem to have been so... I have not received it yet and I leave today from ....
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the shipment of orders. We apologize for this. Your order has been shipped. Please feel free to contact us at 02.97.87.23.73 or by email at [email protected] when you place your next order so that we can ship it faster. Have a nice day
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
I love: - the choice - the prices - the sorting possibilities on the site Less ... the delivery methods - no possibility of collection point - preparation sometimes a little long - deliveries by post not very flexible in the end a good 10jour to get these great products.
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Response from Freezedried & Co
Hello, thank you for your feedback! We're surprised that you weren't able to choose a relay point on the site, normally this is done without any problem after validating the basket. Next time this happens to you, don't hesitate to call us on 02.97.87.23.73 to solve the problem together! The Lyo team wishes you a good day ;)
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Michel D.
Rating: 4 out of 5
Very quick to prepare and great for trekking! However, being allergic to peanuts, I read the ingredients and allergens of all the products I bought but I still received one of the dishes with peanuts in it. Please reread the product sheets when you receive them ;)
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Response from Freezedried & Co
Hello, We apologize for this. Our suppliers sometimes change the composition of their recipes without notifying us so we must have missed it. Next time, please let us know the name of the recipe in question so that we can make the changes ;) The Lyo team
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Sophie M.
Rating: 1 out of 5
No need to be in a hurry... We are 28/07/2023 I ordered on 21/07/2023 and since no news. I will no longer order from this site.
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Response from Freezedried & Co
Hello. Due to a peak in activity and the move of our logistics warehouse, we have experienced a delay in the dispatch of parcels. Please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] to resolve the problem. The Lyo team
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Jean D.
Rating: 3 out of 5
wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
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Response from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the dispatch of orders. We apologize for this delay. Please do not hesitate to contact us by e-mail or by phone with your next order if you need your parcel more quickly. The Lyo Team
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
M
Michel R.
Rating: 3 out of 5
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Response from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
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