Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Great prices, order and delivery on time, and above all, a French company - perfect!
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
C
Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
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Michel D.
Rating: 4 out of 5
I had a problem with the products delivered. The expiration date did not correspond to the one advertised. A simple phone call solved the problem, but I was annoyed at the time. Very good responsiveness, but this can be avoided.
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Response from Freezedried & Co
Thank you for your feedback, we will pass it on to our logistics and customer service colleagues. Many thanks for your understanding. The Lyo Team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
My entire order was satisfactory.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Hugo M.
Rating: 4 out of 5
Always satisfied with the service, the delivery care and the website, which is quite clear. The only "reproach" I would make is the notice on the products which is requested much too early. I was quite disappointed with a dried meat and I couldn't give a proper comment because I ate it a few months after ordering and the request was closed.
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Response from Freezedried & Co
Thank you for your feedback, yes indeed, the reviews are sent after ordering and the link has a lifetime. That said, you can always send them to us by e-mail team(at)lyophilise.com. We'll need a username of your choice, the product reference (code or full name on the invoice) and your review, as well as a rating between 1 and 5. We'll take care of entering it on our site. The Lyo team will be happy to answer any questions you may have.
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Sophie R.
Rating: 1 out of 5
Not yet received
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Response from Freezedried & Co
Hello, it seems that the service provider was unable to deliver your parcel immediately. However, the tracking of your parcel indicates that it has been available at your collection point since Saturday. Will you be able to pick it up? If you encounter any problems, please contact us by phone or e-mail team(at)lyophilise.com. Best regards. The Lyo team
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Pierre P.
Rating: 4 out of 5
Everything conforms to product service
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Antonio G.
Rating: 3 out of 5
description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team
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Lucas M.
Rating: 4 out of 5
My order was delivered promptly, the only downside was that the flint did not spark hot enough to ignite a handkerchief.
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Response from Freezedried & Co
The Lyo team thanks you for your opinion! Concerning the flint, we tested it on our own and didn't manage to ignite a handkerchief. We recommend using it with good fuel to start your fire (birch bark, resin, tinder, etc.). If you don't have any with you, we recommend using tindersticks. We hope we've been able to help!
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Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
L
Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
J
Jean L.
Rating: 4 out of 5
Order received promptly
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
The variety of products. The flavors are very good.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
V
Verified buyer
Rating: 3 out of 5
The items I want to order are always low in stock or not in stock at all
Response from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions :) We wish you a nice day. The freeze dried and co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille D.
Rating: 4 out of 5
very good products fast and careful delivery
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
J
Jean M.
Rating: 4 out of 5
Fast delivery and well-prepared parcel. I would have liked more explanation of certain products, in particular how to operate the flat heater without a flame.
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Response from Freezedried & Co
Thank you for your advice. Instructions for use are on the back of the self-heating bag. Alternatively, here's a link to the instructions on our Youtube channel => https://youtu.be/vt6C9PLSs7A We hope you enjoy your tests. The Lyo Team
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Laurent R.
Rating: 4 out of 5
Fast delivery, order conformed. One pocket was punctured (micro hole with slight leakage), not knowing when the puncture occurred I threw the contents away.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues will contact you to propose a compensation solution. The Lyo team
A
Ava T.
Rating: 4 out of 5
Order shipped very quickly everything is ok
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon R.
Rating: 4 out of 5
I am very satisfied with the products I order. The only downside is for people like me who have to follow a salt-free diet. I find that there are not many offers for us.
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Response from Freezedried & Co
Thank you very much for your feedback. Indeed, we still lack products to match this kind of diet, but we are working on it to compensate for this demand. The Lyophilise & Co team
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Julie D.
Rating: 4 out of 5
Fast delivery; plenty of choice in freeze-dried meals; however, not many items to my taste in the bivouac equipment (tents, mattresses, backpacks, sleeping bags).
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Response from Freezedried & Co
Thank you for your feedback! Indeed, with the end of the high season and inventory fast approaching, we have several items out of stock... This should be sorted out in the coming days and weeks! Don't hesitate to set a dispo alert on the items you're most interested in, so you'll be kept informed of restocking ;) The Lyo team
C
Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Charlotte P.
Rating: 4 out of 5
Hello, I haven't tested the products yet and don't know them, but the service seems serious and the packaging very explicit. Nicolas
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your confidence. Enjoy the test :) The Lyophilise & Co team
M
Michel P.
Rating: 4 out of 5
Speed of delivery One drawback: many products sold out.
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Response from Freezedried & Co
Thank you for your comment! With the high season, it's true that several items are out of stock. Don't hesitate to create an availability alert on the product you're interested in, so you'll be notified as soon as it's back in stock :) The Lyo team
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Lucas R.
Rating: 4 out of 5
site sérieu promo interessantes mais du jour au lendemain les promos perfent 5% alors qu'au téléphone c'était prévu fin aout...
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Response from Freezedried & Co
Thank you for your feedback. The discounts were modified on August 15, as the destocking period was extended to August 22. As discounts vary according to remaining stock, you may have noticed differences from one day to the next. The lyo team wishes you a good day and remains at your disposal :)
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
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Carlos G.
Rating: 4 out of 5
Package arrived quickly. Too bad no small samples or gifts for an order of 70 euros.
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Response from Freezedried & Co
Thank you for your feedback. Being a small company with a reseller status, it is difficult for us to be able to add samples or gifts, on the other hand the delivery is free from 70 of purchase, which makes it possible to compensate! The Lyo team wishes you a good day :)
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
As efficient as ever! The delivery point has been changed and reconfirmed on the same site, the only downside.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact us by e-mail ([email protected]) or by telephone (02 97 87 23 73) so that we can work together to resolve this situation! Wishing you a good day, the Lyo team :)
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Anais L.
Rating: 4 out of 5
Fast, well packaged and competitively priced..... Yippee!!!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Michel T.
Rating: 3 out of 5
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
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Response from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
C
Comprador verificado
Rating: 3 out of 5
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
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Response from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
C
Comprador verificado
Rating: 3 out of 5
They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.
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Response from Freezedried & Co
Bonjour et merci de votre avis. En effet, nous n'avons pas vu votre demande et nous en sommes en sommes désolés. Ma collègue procède à un remboursement équivalent à la remise que vous auriez dû percevoir suite au problème de code que vous avez rencontré. Thank you for your understanding for this human error. The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Shorter waiting time or Amazon type date confirmation
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Response from Freezedried & Co
Good morning, Thank you very much for your opinion and comment. We will transmit your idea to our web department to improve the follow-up. Best regards, the Lio team
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Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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