The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
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Response from Freezedried & Co
Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team
O
Omar M.
Rating: 4 out of 5
Choice and speed of delivery
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Lucas D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
J
Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
J
Julie B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note :) The Lyo team
M
Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
C
Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Camille D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
G
Guillaume R.
Rating: 4 out of 5
Inadequate packaging for the gourd because it could move around in the box (nothing to hold it in place even if the gourd is attached to a box), but excellent product for going to India.
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Response from Freezedried & Co
Thank you for your feedback. Our logistics colleagues normally use paper to wedge this type of item. We'll let them know what you think. We wish you a wonderful day and a wonderful expedition to India. The Lyo Team
C
Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucas L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
E
Elise D.
Rating: 3 out of 5
choice of delivery points too limited
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Response from Freezedried & Co
Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team
J
Julie B.
Rating: 4 out of 5
Fast
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
E
Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
E
Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
E
Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Claire L.
Rating: 4 out of 5
The beef jerky is no surprise....I'd certainly recommend it.....The other products have not yet been tested. On the downside, many products not available on the site, the braised carrots are they really freeze-dried????The site is well done and delivery very fast. You have won a new customer.
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Response from Freezedried & Co
Thank you for your feedback. Braised carrots are not freeze-dried, but sterilized. You may have noticed that they are heavier. So they don't need to be rehydrated, just reheated using the heating method of your choice. If you have any questions, please do not hesitate to contact us. The Lyo team.
L
Lucas R.
Rating: 4 out of 5
Great prices, order and delivery on time, and above all, a French company - perfect!
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
C
Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
M
Michel D.
Rating: 4 out of 5
I had a problem with the products delivered. The expiration date did not correspond to the one advertised. A simple phone call solved the problem, but I was annoyed at the time. Very good responsiveness, but this can be avoided.
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Response from Freezedried & Co
Thank you for your feedback, we will pass it on to our logistics and customer service colleagues. Many thanks for your understanding. The Lyo Team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
P
Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
P
Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo M.
Rating: 4 out of 5
My entire order was satisfactory.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
H
Hugo M.
Rating: 4 out of 5
Always satisfied with the service, the delivery care and the website, which is quite clear. The only "reproach" I would make is the notice on the products which is requested much too early. I was quite disappointed with a dried meat and I couldn't give a proper comment because I ate it a few months after ordering and the request was closed.
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Response from Freezedried & Co
Thank you for your feedback, yes indeed, the reviews are sent after ordering and the link has a lifetime. That said, you can always send them to us by e-mail team(at)lyophilise.com. We'll need a username of your choice, the product reference (code or full name on the invoice) and your review, as well as a rating between 1 and 5. We'll take care of entering it on our site. The Lyo team will be happy to answer any questions you may have.
S
Sophie R.
Rating: 1 out of 5
Not yet received
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Response from Freezedried & Co
Hello, it seems that the service provider was unable to deliver your parcel immediately. However, the tracking of your parcel indicates that it has been available at your collection point since Saturday. Will you be able to pick it up? If you encounter any problems, please contact us by phone or e-mail team(at)lyophilise.com. Best regards. The Lyo team
P
Pierre P.
Rating: 4 out of 5
Everything conforms to product service
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
A
Antonio G.
Rating: 3 out of 5
description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team
L
Lucas M.
Rating: 4 out of 5
My order was delivered promptly, the only downside was that the flint did not spark hot enough to ignite a handkerchief.
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Response from Freezedried & Co
The Lyo team thanks you for your opinion! Concerning the flint, we tested it on our own and didn't manage to ignite a handkerchief. We recommend using it with good fuel to start your fire (birch bark, resin, tinder, etc.). If you don't have any with you, we recommend using tindersticks. We hope we've been able to help!
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Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
L
Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
L
Laurent P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
J
Jean L.
Rating: 4 out of 5
Order received promptly
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
N
Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
N
Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador Verificado
Rating: 4 out of 5
The variety of products. The flavors are very good.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Verified Buyer
Rating: 3 out of 5
The items I want to order are always low in stock or not in stock at all
Response from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions :) We wish you a nice day. The freeze dried and co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Camille D.
Rating: 4 out of 5
very good products fast and careful delivery
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
V
Verified Buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
J
Jean M.
Rating: 4 out of 5
Fast delivery and well-prepared parcel. I would have liked more explanation of certain products, in particular how to operate the flat heater without a flame.
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Response from Freezedried & Co
Thank you for your advice. Instructions for use are on the back of the self-heating bag. Alternatively, here's a link to the instructions on our Youtube channel => https://youtu.be/vt6C9PLSs7A We hope you enjoy your tests. The Lyo Team
L
Laurent R.
Rating: 4 out of 5
Fast delivery, order conformed. One pocket was punctured (micro hole with slight leakage), not knowing when the puncture occurred I threw the contents away.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues will contact you to propose a compensation solution. The Lyo team
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