Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean R.
Rating: 4 out of 5
Fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Camille L.
Rating: 4 out of 5
Breton company
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Response from Freezedried & Co
Exactly, we're based in Lorient :) Have a nice day. The Lyo team
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Antoine B.
Rating: 3 out of 5
A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.
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Response from Freezedried & Co
Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Anais L.
Rating: 4 out of 5
Just been delivered my opinion at the end of the season thank you
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Response from Freezedried & Co
Thanks for your feedback! Happy testing! The Lyo team
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Guillaume D.
Rating: 4 out of 5
Very good
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 3 out of 5
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
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Response from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
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Lucia G.
Rating: 4 out of 5
Fast shipping.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent T.
Rating: 4 out of 5
The products ordered were as requested and the flavour was delicious! On the other hand, the delivery time of 24 to 48 hours was not respected by the delivery service. Fortunately, we received the products one day before our Trek departure.
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Response from Freezedried & Co
Thank you for your feedback and understanding. We're delighted that you were able to trek in good conditions and that we were able to fit into your backpack :) The Lyo team
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Guillaume R.
Rating: 4 out of 5
Nothing to say about the site, just that chronopost delivered to a relay point (which closed early), without going through the address given for delivery. When you want your lyophys before you go on vacation, it's annoying (allow 1 week for it to arrive).
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Response from Freezedried & Co
Thank you for your feedback, and I'm sorry about this delivery incident. Did it affect your vacation? Can you contact us via the contact form? Have a nice day. The Lyo Team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Youssef M.
Rating: 1 out of 5
To this day I still haven't received my parcel.
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Response from Freezedried & Co
Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Guillaume M.
Rating: 4 out of 5
Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Julie T.
Rating: 4 out of 5
+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...
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Response from Freezedried & Co
Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team
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Elise B.
Rating: 4 out of 5
Fast delivery but a freeze-dried bag from my order turned out to be no longer available and the company replaced it with another bag (from another brand) without asking my opinion. Personally, I would have preferred them to ask me which freeze-dried product I wanted as a replacement.... because tastes and colors are different ^^.
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Response from Freezedried & Co
Thank you for your feedback. We had a stock error on the recipe concerned. My colleagues replaced it with an equivalent recipe so as not to penalize your order and so that it could be dispatched quickly. We usually take the time to warn you, but with the activity before Ascension Day, we tried to be as quick as possible. We apologize for the inconvenience. We hope to see you again on our site. The Lyo team
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Nicolas M.
Rating: 1 out of 5
Purchase of an external battery...charger not included.
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Response from Freezedried & Co
Thank you for your feedback. It does not say that the charger is included, only the cable. My customer service colleagues have also received your various emails (we are open Monday to Friday) and will get back to you to explain the returns procedures and product information as soon as possible. We wish you a pleasant day. The Lyo Team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume T.
Rating: 4 out of 5
Fast, efficient ordering
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie P.
Rating: 4 out of 5
My 1st order was "confusing" as the addresses on the labelling were reversed and my parcel was delivered 50 km away to someone whose parcel I received. We were lucky that the address on the bottom label was correct and that I was able to contact the person and proceed with the exchange/return. The commercial gesture on the other hand was up to the mark for my 2nd order (points, reduction and elimination of delivery charges). Another point: the freeze-dried products are of high quality.
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Response from Freezedried & Co
We apologize for the inconvenience... Who knows, the beginning of a new friendship with the person who originally received your order? In any case, many thanks for your understanding, and we hope to see you again on our site. The Lyo Team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent L.
Rating: 4 out of 5
Large selection of products. Super fast shipping. However, with an order of almost 150e, delivery could be free at home..... By relay it's a bit average.
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Response from Freezedried & Co
Thank you for your feedback! It's true that we offer delivery in a "point relais" from 70. Although home delivery is interesting, the opening hours of most shops make it easier to pick up a parcel, and can be less inconvenient than being at home in the case of large parcels. That said, if we have the opportunity to add another type of delivery, we'll be sure to do so. The Lyo team.
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Antoine B.
Rating: 4 out of 5
Order complete and conform to order. Delivery to collection point D+8 by colissimo. It's important to anticipate your order before your trek.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Youssef M.
Rating: 4 out of 5
Excellent freeze-dried products: good and calorific enough for treks. Some quite expensive, but the wide choice makes up for this. I recommend this site.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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James T.
Rating: 1 out of 5
Ordered more than 7 days ago, did not receive order confirmation, on the site the order is still in preparation For 12 small packages to send it seems much too long. With no news tomorrow, I'm cancelling the order and ordering elsewhere.
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Response from Freezedried & Co
Thank you for your feedback. Indeed, my colleagues contacted you but our email was in your spam folder. Your problem has been taken care of this afternoon. We apologize for the inconvenience and thank you for your understanding. The Lyo team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre M.
Rating: 3 out of 5
The Chronopost delivery of my order number 114036 arrived at another collection point far from the one requested. I can't pick it up. Can it be repatriated to St Genis Laval or Oullins? Thank you
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Response from Freezedried & Co
My colleagues will check the status of your parcel and get back to you as soon as possible by e-mail. The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Charlotte L.
Rating: 4 out of 5
Fast delivery and good products
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 3 out of 5
I paid 14 euros for a small package and I think it is very expensive.
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Response from Freezedried & Co
Thank you for your opinion. Regarding the shipping cost, you have paid 6,95 for a delivery to a pick up point in Spain, not 14. You can check this information on your invoice that was in your package. We are looking for other solutions to lower the price, however for the moment this is the best price we can propose. Thank you for your understanding, best regards. The Lio Team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie M.
Rating: 1 out of 5
Order on April 24th for products in stock. After I claimed at the end of April, I was told that I would be delivered at the beginning of May. As of this May 12, still nothing, even though my credit card was charged on April 24.
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Response from Freezedried & Co
Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team
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Emily A.
Rating: 1 out of 5
Hello, How can I evaluate a service when I still haven't received my order? Sincerely
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team
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Elise M.
Rating: 1 out of 5
The bread you sent that can be kept for 10 years has a use-by date of 3 years... Thanks for the scam!!!
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Response from Freezedried & Co
Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team
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