Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Fast delivery, quick and precise response to a question, compact package
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Guillaume R.
Rating: 4 out of 5
Hello order complies package very well packaged to improve on your site give as much detail as possible on products with more technical characteristics to better inform buyers Thank you
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Response from Freezedried & Co
Thank you for your feedback! We'll take your ideas for improvement into account. The lyo team :)
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Lucas T.
Rating: 4 out of 5
Quick turnaround and product quality.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
Prices are still a little high, but the quality is top-notch. A good point for the delivery in relay point in a very short time after the order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel P.
Rating: 3 out of 5
Products are shipped quickly, but many are out of stock.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Fatima B.
Rating: 4 out of 5
Package received quickly. Product as advertised. However, parcel damaged on receipt without damaging the goods.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this transport incident. The Lyo team
M
Manon M.
Rating: 4 out of 5
fast order processing and delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel M.
Rating: 4 out of 5
Excellent product. The only thing is that the inside zip is not closed properly. Do not take into account the change of delivery address.
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Response from Freezedried & Co
Thank you for your feedback. My colleague has taken the necessary steps in our back office, however we are experiencing computer bugs on some carrier changes. I'm sorry about this. Concerning the zip, normally the bags are sealed, and the zip can indeed be opened without damaging the bag. However, if there's a hole, or the meal escapes from the bag, please contact us for an exchange. The Lyo team
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Jean B.
Rating: 4 out of 5
My order included a sachet of perronin. Unfortunately, the sachet was at the very bottom of the box. As a result, the pressure of other things during transport or packaging caused the bag to open. If you touch the bag where the fastener is, you can feel that it's open. I haven't yet cut the first part marked tear to open. That's where it's open. Just a centimetre long. But that's enough for the powder to come out when I handle the bag. I think this incident can happen to you again if there's too much pressure on one or more pouches. For example, if the package falls when being transported on the various conveyors. If not, everything else is fine.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this incident. My customer service colleagues will get back to you to rectify the situation. Kind regards. The Lyo team.
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Claire L.
Rating: 4 out of 5
product color not in accordance with the website photo .blue on the website and grey with a vague bluish hue on the knife .... nice product ....but a frustration all the same ....
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Response from Freezedried & Co
Thank you for your confidence. For our part, the visual does include shades with grey and blue areas, but in fact the shade seems random. If the product doesn't suit you, we can send you a return label so that you can send it back to us, either for an exchange with another model of the same value, or for a refund. It's up to you. I invite you to contact us on team (at)lyophilise.com or by phone 02 97 87 23 73 to let us know your choice. Have a nice day. The Lyo team
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Javier G.
Rating: 1 out of 5
It arrived on late so I cannot used it for my sailing regatta.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. We sent your package the 2nd of November and the delivery time for Italy is about 3 to 5 working days. Please do not hesitate to contact us when your parcel is not delivered yet so that we can contact the carrier or send another package in express. I hope you find a food solution for your regatta. Thanks for your understanding. Best, Elodie from Freezedriedandco
C
Comprador verificado
Rating: 3 out of 5
there are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
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Response from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
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Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
An incident with your order? Tell us what we can do to improve :) The Lio Team
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Lucas D.
Rating: 4 out of 5
Keep it up, don't change a thing. Your products are top-notch and there's a wide choice. Best wishes Loïc?
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Response from Freezedried & Co
Thank you Loïc for your feedback and encouragement! The Lyo team
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Pierre L.
Rating: 4 out of 5
GOOD PRODUCT
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
All OK, nice send. Not the more "easy to track" package.
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Response from Freezedried & Co
Thank you very much for your feedback! :)
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Karim R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Karim R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sabrina R.
Rating: 4 out of 5
Very good! On time and correctly packed. Conforms!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
C
Comprador verificado
Rating: 1 out of 5
I have not received anything and the address was correct.
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Response from Freezedried & Co
Sorry for the inconvenience, we have had to contact you several times in the past week as the package has been returned to our office because of the address. Due to our conversation, we sent the package in the good address. Thank you for your understanding, best regards. Elodie of Freeze Dried & Co.
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent D.
Rating: 4 out of 5
I really appreciate the choice of products, the quality of the food, and the customer service. The negative point comes from the fact of using the same photos and same text to describe 2 products of the same range but different nevertheless (ex: Esbit pocket stove) because in the end I had to buy the 2 following this problem.
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Response from Freezedried & Co
Thank you for your feedback. Although the correct dimensions are indicated at the bottom of the product data sheet, an error has crept into our description. My colleagues in Customer Service will get back to you to suggest solutions. The Lyo Team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Henry S.
Rating: 1 out of 5
product advertised as in stock and in fact not in stock at all
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Response from Freezedried & Co
We apologize for the inconvenience. The mattress was indicated as being in stock on our website at the time of your purchase. Unfortunately, the model you received was incorrectly received. We became aware of this when you placed your order and contacted you directly. Your order was refunded immediately. Thank you for your understanding. Sincerely, Team Lyo
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Claire L.
Rating: 4 out of 5
The packaging was too light and arrived completely open, but the intended contents were inside.
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Response from Freezedried & Co
Thank you for your trust. During transport, parcels may fall beyond our control. However, we have asked our logistics colleagues to reinforce the parcels with regard to the weight of the type of products you have ordered. The Lyo team
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Pierre L.
Rating: 1 out of 5
Products of the worst possible quality. Bottom of the range. Military" rations are inedible! Tinned food stinks! Avoid at all costs!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry if two military rations were not to your liking, especially as we normally receive positive feedback on these products. We hope to see you again on our site. As our colleague indicated to you by e-mail, we will be able to advise you on a selection of recipes .... We offer more than 1500 references on our site, including rations, so there's sure to be one that your palate will appreciate. The Lyo team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
The self-heating system works well although it can be a bit dangerous if you do it wrong, as it heats up all at once and you can burn yourself. The taste of the food will depend on taste. The Fusilli al Pesto one tastes pretty bad and is very runny. The Bolognese one has a decent flavor, although nothing to do with the real thing, of course. It is what it is for.
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Response from Freezedried & Co
Thank you very much for your note. Indeed, the system must be handled with care as the plates can be very hot. We are working on instructions to avoid any problem. You can also give your comments on the product sheets of each item on our website. Thank you very much for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador verificado
Rating: 4 out of 5
A complete and quality catalog. The customer service was a bit slow. 24 hours between my consultation and the response meant that the order did not arrive in time for an outing where we were going to test the products. Tested some of them in the office, the quality is excellent.
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Response from Freezedried & Co
Thank you very much for your comment. We have encountered some problems with our courier, sorry if our response was late. However your package has been shipped the same day with a delivery in 3 working days. Thank you very much for your understanding. Best regards, Elodie from Freeze Dried & Co.
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
Vast choice on the site, but far too frequent stock-outs.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking. Please do not hesitate to contact us directly to let us know which products you were looking for, we will undoubtedly be able to direct you to equivalent or higher quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Theo M.
Rating: 4 out of 5
Satisfied
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel L.
Rating: 4 out of 5
Fast delivery, care for recycling and packaging
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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