Customer reviews of Freezedried & Co

Package conforms to the order. The rations are very good but the quantities are a bit tight after a day of hiking.

I order a ration with pork meatballs and I receive vegan and halal, so without pork! The product is not suitable at all.

This is not the best survival meal I have honestly tasted, for the price it's better to buy canned food in the store... however, the sweet and salty cakes were quite handy and the caloric ratio is very complete.

satisfied

Received my order well and quickly. Small downside, a sugar packet exploded in one of my 24-pack rations.

Speed of delivery, perfect because I was hitting the road! Congratulations and good luck to you.

The products are great but many are out of stock.

I was expecting a box and I receive A BAG given the price I consider it a scam I will make no recommendations for this product!

Delivery made at home in perfect condition.

Everything was correct except for the delivery location. I couldn't change the delivery place of the product when placing the order, as none appeared. When finalizing the purchase, it automatically changed the delivery location to my home to another one that was not mentioned anywhere. Fortunately, I was finally able to pick it up at this second location. Other than that, everything was perfect.

All good? Correct packaging

Customs duties... Did not make it clear on purchase and check out that there will be Customs duties. Extremely unhappy

If the order went perfectly well, we had a big problem during delivery. The Chronopost delivery person was very unpleasant during the delivery with my wife who was in charge of receiving the package. He hung up on me and did not wait for me to give the delivery code. I understand that they have deadlines to respect but I was at work and could not wait all day. We also have our obligations. So, I pay delivery fees, but it's not to be treated badly...

I'm still waiting for my package

Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.

Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.

The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.

More than a month to receive my order. Had to follow up with the company twice to find out what was happening. No spontaneous communication from them. No commercial gesture. I absolutely do not recommend.

A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.

The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.

Not tasted yet, order arrived on time and a wide variety of dishes.

Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.

Very long delivery time

Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.

I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad

I did not receive it on time I wish to return it

a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund

Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.

Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...

I am very satisfied with the products you sent me

The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.

The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made

Prices are high but the products are very good.

The responses were good. But it took a very long time for the order to arrive. Besides, I requested home delivery and after 3 weeks I almost had to go pick it up myself. I imagine the problem is with the agency. But I paid more for it to arrive sooner. Best regards.

Great site but just a bit slow on delivery

Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.

the packaging (parcels) is too compressed and does not take into account the rough handling that the parcels undergo during transport: in all my orders, the parcel always arrived damaged and already opened on at least one side; so far no problem because it is not fragile product but in the last delivery 5 packets of chicken pasta were lost, at 5€ per packet that is expensive especially for me who decided to eat only your food for the next 2 years. I am wondering if I made the right choice because I order 62 packets per month corresponding to 2 meals a day and if I always have the same problem it becomes a hassle to manage meals and ensure that I do not lose my money. This is only meant to be constructive feedback because the products are wonderful. Thank you.

Relatively correct service, issues with the item (charger battery) defective cable after 2 charges.

5% discount not applied on €100 as announced.

nothing to report