Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Thanks for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Good experience with Lyophilise. I will continue to trust them for the time being....
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Claire D.
Rating: 4 out of 5
Very fast and complete delivery. I'm only giving 4 stars because 2 bags of rations came loose and I'm waiting for a reply to my e-mail on this subject. Otherwise, I recommend.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime, my colleague has processed your request based on your email exchanges. We thank you for your understanding and hope to see you again on our site :) The Lyo team
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Pierre D.
Rating: 3 out of 5
I received an order (invoice 88695, customer 1163397) When I put water in the mx3 aligot bag, I noticed water leaking from the bottom (see attached photos). Please note that I am testing a few dishes, so the bag came out of the parcel post to be used directly in the kitchen. The percage was therefore in the parcel. Thank you for your feedback on this subject.
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Response from Freezedried & Co
Hello, sorry about this incident. My colleague learned of your misadventure from your e-mail and got in touch by return e-mail on April 28. Could you please look through your e-mails or junk mail and see if one of the solutions she suggested suits you? If not, please contact us by phone on 02 97 87 23 73 or by e-mail team(at)lyophilise.com. Thank you for your interest. The Lyo team
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Elise M.
Rating: 4 out of 5
Fast shipping
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Response from Freezedried & Co
Thank you for taking the time to rate us :)
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Nicolas M.
Rating: 3 out of 5
A little expensive for recipes that aren't all calorie-dense. Otherwise, the taste is very good.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the calorie content differ from one brand to another. Please do not hesitate to contact us to help you make your choice, as we offer a selection of brands with an interesting calorie/price ratio. Thank you for your understanding. Team Lyo.
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Camille L.
Rating: 4 out of 5
Fast delivery, just a little disappointment, I thought I had ordered whole dried bananas and they were sliced. I didn't check if it was mentioned in the description, but it wasn't on the picture.
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Response from Freezedried & Co
Thank you for your feedback, we have taken your comment into account. The information is indeed indicated on the product sheet, however we will add a photo of the product as soon as possible to avoid further confusion. Kind regards, Team Lyo
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Jean M.
Rating: 4 out of 5
Delivery error Delivered by post
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Response from Freezedried & Co
We apologize for the inconvenience, as we had specified the correct delivery address. We hope it wasn't too much trouble for you to collect the parcel. Kind regards, Team Lyo.
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Lucas D.
Rating: 4 out of 5
r.a.s
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume R.
Rating: 4 out of 5
Hearty MX3 meals, good overall. Vanilla cream excellent for lyo
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) Don't hesitate to give your opinion directly on the article cards of the tested recipes. The Lyo team
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Fatima M.
Rating: 4 out of 5
the strawberry pieces are too small
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to the manufacturer. We have another brand available that offers sliced strawberries, not diced (https://www.lyophilise.fr/fraises--fruits-lyophilises-p-4692). The Lyo Team is at your disposal should you need us.
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Pierre P.
Rating: 4 out of 5
Fast delivery and good quality products
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Marie R.
Rating: 4 out of 5
I really liked it. I just had a problem with the amount of water I had to add - there wasn't a line on all the sachets, so I had a bit of trouble measuring.
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Response from Freezedried & Co
Thank you for your feedback. A large number of manufacturers now indicate the water level on the sachet with a water line. Unfortunately, two or three still only indicate the dosage in ml. We are going to add this information to the product data sheets. Kind regards, Team Lyo
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
fast and efficient
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean B.
Rating: 4 out of 5
Great selection of items, fast delivery and responsive service. Very good
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) The Lyo team
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Camille D.
Rating: 4 out of 5
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Camille D.
Rating: 4 out of 5
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Guillaume B.
Rating: 1 out of 5
order placed on 9/2 and still no news on 25!
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Response from Freezedried & Co
Sorry for the delay in the delivery of your order. Our team contacted you by email on 11/02 to inform you of this delay due to a shortage of one of the two products from our supplier. We are contacting you today to find a solution together for the shipment of your order. Thank you for your understanding. The Lyo team
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Michel M.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Jean L.
Rating: 3 out of 5
Lots of choice on products, but unfortunately a product ordered that was not in stock was replaced by a product from the same range but without taking the customer's opinion into account.
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Response from Freezedried & Co
Thank you for your comment. When it comes to packs designed by us, we only change out-of-stock bars with similar references (often only the flavor changes) to avoid a delay in your order. Thank you for your understanding, Team Lyo.
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Hugo B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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Guillaume T.
Rating: 3 out of 5
Unfortunately, my chili con carne had a hole in it, so I had to put it in the garbage can and clean up the sauce on all the others...
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Response from Freezedried & Co
We apologize for this inconvenience. Despite our precautions, this can unfortunately happen with sterilized meals following a shock during transport. My colleagues will contact you by e-mail to find a solution. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Claire P.
Rating: 3 out of 5
We liked the minced meat and the concept is great. On the other hand, the beef rice was much too salty, but we know that salt is necessary for preservation...
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Response from Freezedried & Co
Thank you for your feedback. The recipes are different according to the specifications of each of our suppliers. We will shortly be adding the salt content of each recipe on the item sheets. Also, don't hesitate to give your opinion directly on the items in question to warn future buyers if necessary :) Sincerely yours, Team Lyo
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Lucas M.
Rating: 4 out of 5
Everything I was looking for delivered fast.
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Javier R.
Rating: 4 out of 5
Variety of products. Long expiration dates
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Comprador verificado
Rating: 4 out of 5
All perfect although the transport has taken a little time since the day of the order and tracking is a bit difficult.... But all good and the quality of the product good . I will buy again
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Response from Freezedried & Co
Thank you for your opinion, the delivery time is 3-4 working days for Spain. We are thinking about a faster delivery with another carrier. Stay tuned :)
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Michel D.
Rating: 4 out of 5
Fast, accurate delivery
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Comprador verificado
Rating: 4 out of 5
It turns out that the order arrived at the parcel shop days ago and I have not received any confirmation by e-mail neither of the shipment nor that I had picked it up. I saw it when I went to my web space to "order tracking".
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Response from Freezedried & Co
Good morning, An email was sent on 01/27 with the tracking number of the package. Maybe in your undesirable mail ? The carrier should also send a message but it does not work well with a foreign number. Sorry for the problem - you can go to the store until next Wednesday to get your package back. Thank you for your understanding, best regards. The Liofilizado.es team
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Jean L.
Rating: 4 out of 5
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Maria M.
Rating: 4 out of 5
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Maria M.
Rating: 4 out of 5
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Camille R.
Rating: 4 out of 5
A little expensive
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding product pricing, we apply the prices recommended by the various brands. We offer a wide range of products to suit all budgets. The Lyophilise & Co. team
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