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E
Rating: 4 out of 5
compliant
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
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O
Rating: 4 out of 5
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
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A
Rating: 4 out of 5
Wide range of products. Fast and effective service. Recommendable.
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M
Rating: 1 out of 5
I did not receive the right meal
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Response from Freezedried & Co
Hello,
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
J
Rating: 4 out of 5
Very good, I am happy with my delivery.
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A
Rating: 1 out of 5
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
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Response from Freezedried & Co
We sincerely regret your disappointment.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
S
Rating: 3 out of 5
Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.
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A
Rating: 4 out of 5
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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S
Rating: 1 out of 5
Terrible delivery service!!! I pay a supplement to be delivered in 24 hours and I receive it a week later! unacceptable! Otherwise, great product.
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Response from Freezedried & Co
Hello Sébastien,
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
E
Rating: 4 out of 5
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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F
Rating: 1 out of 5
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
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Response from Freezedried & Co
Thank you for your feedback. Chronopost delays do not reflect the level of service we wish for our customers. Please know that we closely monitor the quality of our carriers and adjust our partnerships accordingly to ensure reliable deliveries.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
N
Rating: 4 out of 5
Lack of variety.
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F
Rating: 1 out of 5
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
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Response from Freezedried & Co
Hello,
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
C
Rating: 4 out of 5
Impressive delivery speed...
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T
Rating: 1 out of 5
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
P
Rating: 1 out of 5
Very disappointed with the 'carbonara pasta' and 'bolognese pasta' dishes. Way too spicy.
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C
Rating: 3 out of 5
4 days to ship an order that never arrived. But no problem to get a refund.
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A
Rating: 1 out of 5
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
P
Rating: 3 out of 5
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
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B
Rating: 3 out of 5
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
C
Rating: 1 out of 5
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
M
Rating: 1 out of 5
I have not received my delivery until today!
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Response from Freezedried & Co
Hello,
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
D
Rating: 4 out of 5
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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R
Rating: 4 out of 5
Everything as planned
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G
Rating: 3 out of 5
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
L
Rating: 4 out of 5
Slightly late shipping, nothing to report for the rest, good products.
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J
Rating: 4 out of 5
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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L
Rating: 1 out of 5
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
Response from Freezedried & Co
Hi there,
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
D
Rating: 1 out of 5
Very bland food, although the quantities were good.
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O
Rating: 3 out of 5
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
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E
Rating: 4 out of 5
A good product
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M
Rating: 1 out of 5
My order arrived late, to another address, and one of the cans was damaged. I have contacted them on WhatsApp several times to resolve it but they do not respond, I expected more to be honest.
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Response from Freezedried & Co
We sincerely apologize for the inconveniences you have experienced with your order. We were in a period of high activity, which delayed our response time to received messages. We confirm that we have proceeded with the refund for the affected can, and we hope this gesture helps to compensate for the inconveniences caused. We appreciate your understanding and trust.
M
Rating: 1 out of 5
I did not arrive at the desired time and they do not answer us for the return
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Response from Freezedried & Co
Dear customer,
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
J
Rating: 4 out of 5
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
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B
Rating: 4 out of 5
Order as expected sent in a few days
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A
Rating: 3 out of 5
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
N
Rating: 4 out of 5
Quick delivery, competitive pricing, broad range of products.
B
Rating: 1 out of 5
The site gives a completely false dimension of the spoon which makes it perfectly useless for me, I send an email to indicate the problem and request a refund but I receive nothing, not even a response... Lack of seriousness, lack of respect for the customer. Unbearable
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Response from Freezedried & Co
Hello Benjamin,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
D
Rating: 3 out of 5
The transport company very bad
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