Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Too many difficulties in placing an order for mostly unavailable products.
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Response from Freezedried & Co
Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
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Nathalie B.
Rating: 3 out of 5
following a purchase from 31/07/2025
Products received after our departure. Partly our fault, we should have acted sooner.
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Luca F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
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Jesús A.
Rating: 4 out of 5
following a purchase from 27/07/2025
Everything correct
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Charly M.
Rating: 4 out of 5
following a purchase from 24/07/2025
The carbonara pasta was inedible.
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Joël P.
Rating: 3 out of 5
following a purchase from 03/07/2025
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
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Samy S.
Rating: 1 out of 5
following a purchase from 20/07/2025
I bought a Liteway Biggy backpack for almost €300, which cracked on the very first day of use, not at all durable... I contacted customer service twice by email and once by phone, who offered me nothing and indicated that this is the first time they have a complaint about this product and that they are informing their supplier without giving me any return deadline. I was ready to return the item, but this solution was not considered at this stage... to be continued and it's up to me to wait...
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Response from Freezedried & Co
We are sincerely sorry for your bad experience with the Liteway Biggy backpack and for our response time. This summer, we were understaffed, which prolonged the handling of customer service requests — this is not an excuse, and we are learning from it.
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
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Adrien B.
Rating: 3 out of 5
following a purchase from 21/07/2025
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
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Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
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Fabrice L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Varied products and shipped quickly
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Pancho R.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good
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Enrique G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good
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Abraham O.
Rating: 1 out of 5
following a purchase from 08/07/2025
It took a long time
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Soraia Adelaide U.
Rating: 4 out of 5
following a purchase from 08/07/2025
top
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Francis M.
Rating: 4 out of 5
following a purchase from 09/07/2025
Compliant with the order, hyper fast delivery
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Laetitia T.
Rating: 4 out of 5
following a purchase from 05/07/2025
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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François L.
Rating: 1 out of 5
following a purchase from 07/07/2025
Indigestible from the start of the Bivouac for the whole family. Positive points: Breakfast
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Cyprien D.
Rating: 1 out of 5
following a purchase from 06/07/2025
Bought in July 2025, I received an old model from 2022 that does not exactly have the same characteristics as the current model. It does not have the Thermacapture aluminum lining, which was specified in the description on Lyophilized.fr). I reported this to customer service who never responded to me. This is not serious at all! There is deception regarding the merchandise.
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Response from Freezedried & Co
Thank you for your message and for your vigilance.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
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YANNICK R.
Rating: 4 out of 5
following a purchase from 01/07/2025
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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Arthur S.
Rating: 1 out of 5
following a purchase from 28/06/2025
Complete garbage! Order still hasn't arrived! They just send the package somewhere else... and write to me in French! Absolutely not recommended!
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Pascal P.
Rating: 3 out of 5
following a purchase from 30/06/2025
These are very good products but the prices are high....
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Marc M.
Rating: 4 out of 5
following a purchase from 30/06/2025
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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Jeremi D.
Rating: 4 out of 5
following a purchase from 02/07/2025
all good, small problem with the shipment
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Leticia V.
Rating: 4 out of 5
following a purchase from 29/06/2025
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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alban G.
Rating: 4 out of 5
following a purchase from 27/06/2025
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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Alain V.
Rating: 1 out of 5
following a purchase from 28/06/2025
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
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Thierry B.
Rating: 1 out of 5
following a purchase from 25/06/2025
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
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Christine B.
Rating: 3 out of 5
following a purchase from 27/06/2025
The products and the price are very satisfactory. However, delivery was deplorable!
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Max A.
Rating: 4 out of 5
following a purchase from 25/06/2025
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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Emilio Abecia M.
Rating: 1 out of 5
following a purchase from 25/06/2025
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
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Andreas H.
Rating: 1 out of 5
following a purchase from 24/06/2025
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
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Christopher G.
Rating: 1 out of 5
following a purchase from 25/06/2025
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
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Ines F.
Rating: 4 out of 5
following a purchase from 24/06/2025
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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Maryvonne K.
Rating: 4 out of 5
following a purchase from 24/06/2025
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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Mathilde J.
Rating: 4 out of 5
following a purchase from 17/06/2025
Top
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Ludovic D.
Rating: 4 out of 5
following a purchase from 22/06/2025
Satisfied. Product meets expectations.
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Cristina C.
Rating: 1 out of 5
following a purchase from 20/06/2025
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
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Christophe C.
Rating: 4 out of 5
following a purchase from 09/06/2025
Top!
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Stéphane M.
Rating: 4 out of 5
following a purchase from 26/05/2025
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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Cabello Martin F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Good quality and the order arrived very quickly.
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Johann D.
Rating: 3 out of 5
following a purchase from 15/06/2025
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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