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J
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 572 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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H
Rating: 5 out of 5
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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A
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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C
Rating: 5 out of 5
Top service
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P
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
C
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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G
Rating: 5 out of 5
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T
Rating: 5 out of 5
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H
Rating: 5 out of 5
Customer service responsiveness
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O
Rating: 5 out of 5
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L
Rating: 3 out of 5
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
L
Rating: 5 out of 5
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
Very fast despite the crisis
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N
Rating: 5 out of 5
-
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C
Rating: 3 out of 5
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
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Response from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
A
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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L
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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H
Rating: 5 out of 5
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M
Rating: 5 out of 5
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J
Rating: 5 out of 5
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H
Rating: 5 out of 5
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H
Rating: 5 out of 5
Super-practical device that lives up to the description on the website.
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L
Rating: 5 out of 5
Very fast delivery, top quality products at competitive prices. Thanks to the whole team.
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A
Rating: 5 out of 5
Fast and accurate shipping
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S
Rating: 5 out of 5
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C
Rating: 5 out of 5
Perfect!
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Y
Rating: 5 out of 5
Fast, and exactly as ordered
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J
Rating: 5 out of 5
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T
Rating: 5 out of 5
Fast delivery, impeccable packaging
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N
Rating: 5 out of 5
Very good, nothing to complain about. Fast delivery with reused cardboard! well done!
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Y
Rating: 5 out of 5
I like this product, it tastes great and is practical. For me, who has eye problems, bilberry is well recommended.
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H
Rating: 5 out of 5
Affordable price, large selection and very fast shipping! I recommend
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A
Rating: 5 out of 5
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J
Rating: 5 out of 5
Efficient
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A
Rating: 5 out of 5
Fast delivery, never disappointed, ideal products for trekking.
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C
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
J
Rating: 5 out of 5
excellent customer service
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M
Rating: 5 out of 5
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