Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
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James S.
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
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Hugo T.
Rating: 5 out of 5
Fast delivery, well packaged. Meets my expectations.
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Nicolas L.
Rating: 5 out of 5
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Manon R.
Rating: 5 out of 5
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Antoine R.
Rating: 5 out of 5
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Verified buyer
Rating: 5 out of 5
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Anais R.
Rating: 5 out of 5
I really appreciated your responsiveness to my problem and the very good solution you found.
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Javier M.
Rating: 5 out of 5
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Lucas R.
Rating: 5 out of 5
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Charlotte M.
Rating: 5 out of 5
Speed, it was perfect
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Lucas L.
Rating: 5 out of 5
Good products
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Charlotte R.
Rating: 5 out of 5
Compliant and fast...
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Sophie T.
Rating: 5 out of 5
Very good, attentive customer service Products received on time and as ordered
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Antoine M.
Rating: 5 out of 5
Reactive Important choice
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Laurent P.
Rating: 5 out of 5
Fast. Improve packaging a little.
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Carlos M.
Rating: 5 out of 5
Perfect service. Delivery in Belgium on time.
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Anais R.
Rating: 5 out of 5
Product error on shipment, problem solved within a week, I highly recommend the site.
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Pierre D.
Rating: 5 out of 5
Find foods that are hard to find in regular stores
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Jean D.
Rating: 5 out of 5
Everything is just as perfect as the first time. I'll come back to you soon once I've tested the freeze-dried products a little more.
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Laurent T.
Rating: 5 out of 5
A small problem at the time of shipment but was quickly resolved by phone!
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Pierre L.
Rating: 5 out of 5
Quick response after ordering, I've already tasted some of the products and they correspond to my expectations for a first order.
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Hugo P.
Rating: 5 out of 5
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Comprador verificado
Rating: 5 out of 5
Order shipped quickly, products are as described, still need to test the product.
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Guillaume B.
Rating: 5 out of 5
following a purchase from 14/06/2020
very good transaction
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Youssef M.
Rating: 5 out of 5
Perfect experience with Lyophilise! Just a few problems with Chronopost and the relai colis which refused my parcel due to lack of space. Lyophilise customer service followed up and returned the parcel to a collection point.
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Nicolas M.
Rating: 5 out of 5
Delivery in less than 48 hours, with everything perfectly protected.
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Pierre B.
Rating: 5 out of 5
fast, compliant delivery
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Lucie D.
Rating: 5 out of 5
Fast, top product
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Charlotte M.
Rating: 5 out of 5
Fast order and good products.
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Theo R.
Rating: 5 out of 5
fast, good product and perfect delivery service.
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Antoine T.
Rating: 5 out of 5
Fast and solid delivery. Some boxes had pocs but I don't think this will affect shelf life. Variety of storable foods. Store as useful as it is varied in its products.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions, this can happen during shipping. If the dents are at the seam, please contact us so that we can exchange the products (by e-mail team[at]lyophilise.com or by phone 02 97 87 23 73). On other parts of the box, there's no problem at all. Thanks again for your confidence and have a nice day. The Lyophilise & Co. team
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Sophie B.
Rating: 5 out of 5
Good customer follow-up and ordering process.
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Henry B.
Rating: 5 out of 5
Choice and speed of shipment, stock indicator
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Mehdi R.
Rating: 5 out of 5
Lyophilise is always top-notch! The team is very responsive and the products are perfect!
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Compratore verificato
Rating: 5 out of 5
Excellent rations and shipping on time.
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Elise M.
Rating: 5 out of 5
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Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
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Antoine M.
Rating: 5 out of 5
Fast and accurate delivery. Very good.
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Comprador verificado
Rating: 5 out of 5
They have a really efficient customer service. It is one of the best I have found on the internet in general, not only in freeze-dried products. The variety of stock can already be seen on their website which is very wide, but the customer service is really superior. A 10
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